Customer reviews from whirlpool.com
Whirlpool - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
Average customer rating
4.2
(772 Reviews)
Rating breakdown 772 reviews
5 Stars
435
4 Stars
166
3 Stars
90
2 Stars
18
1 Star
63
81%of customers recommend this product.
(
581 out of
718)
Customer Reviews for Whirlpool - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
Customer Rating
1
Awful! Don’t waste your money on this junk!
on September 3, 2025
Posted by: Laura
from Danese wv
If there was a 0 rating this is what it would get. I have had problems with this machine since day 1. It doesn’t spin my clothes out. Most of the time it will say the cycle is finished when it hasn’t even done anything. Plus I never could get it to connect to the app for updates. Even had a repairman come out once and said they have nothing but troubles with them. I don’t know how there has not been recalls on it. Don’t waste your time or money on this piece of junk! I will never buy another whirlpool in my life.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 4, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Washer model/serial number, and reference Case # 791172
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Major Disappoinment.
on September 6, 2025
Posted by: Patrick B
from Florida
I thought I was going to love this washer. What a complete disappointment it has become. The main hate I have for this machine is that it doesn't supply enough water to agitate the clothes. It is a constant battle to get enough water to get the machine to work properly. My machine is less than a year old and I dread having to use this machine for another 15 years.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 8, 2025
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information and reference Case # 792820.
We’re looking forward to hearing from you.
Kari V.
We’re looking forward to hearing from you.
Kari V.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Ongoing Unbalanced Loads After Only 5 Years
on October 19, 2025
Posted by: 1215
I purchased a Whirlpool washer at the end of 2020. After nearly five years of use, it has developed a persistent issue with unbalanced loads. Despite carefully following all usage guidelines — including proper loading, avoiding overloading, and ensuring the machine is level — the washer consistently goes off balance during the spin cycle.
This occurs with every load, regardless of size or content. It’s extremely frustrating and disappointing, especially from a brand with Whirlpool’s reputation for quality and reliability.
Response from whirlpool.comBy Branded Team, Consumer Care, October 21, 2025
Hello,
We value your time and would like to look into the concerns with your Washer.
We have a handy Owner Center that can help troubleshoot your issue. http://spr.ly/6423AAnpS
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/6424AAnps.
If you need additional assistance, we ask that you reach out to us directly via Facebook http://spr.ly/6425AAnpt or Instagram http://spr.ly/6426AAnpQ. When responding, please include your contact information and reference Case # 824353.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Washer.
We have a handy Owner Center that can help troubleshoot your issue. http://spr.ly/6423AAnpS
If the troubleshooting information does not resolve the issue, service is available through our website at http://spr.ly/6424AAnps.
If you need additional assistance, we ask that you reach out to us directly via Facebook http://spr.ly/6425AAnpt or Instagram http://spr.ly/6426AAnpQ. When responding, please include your contact information and reference Case # 824353.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Save your money
on October 29, 2025
Posted by: LizB
from Long Beach New York
I have had this machine for 5 years and it just died. No power. It never really worked properly from
The beginning. Always off balance, stopping the in the middle of the cycle, and clothes not cleaning that well. It was very expensive and I had expected it to last longer, but I’m happy to get rid of it and get something that actually works consistently.
The beginning. Always off balance, stopping the in the middle of the cycle, and clothes not cleaning that well. It was very expensive and I had expected it to last longer, but I’m happy to get rid of it and get something that actually works consistently.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 31, 2025
Hello,
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 830681
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 830681
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com