Customer reviews from whirlpool.com
Whirlpool - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
Average customer rating
4.2
(764 Reviews)
Rating breakdown 764 reviews
5 Stars
435
4 Stars
166
3 Stars
90
2 Stars
18
1 Star
55
82%of customers recommend this product.
(
581 out of
712)
Customer Reviews for Whirlpool - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
Customer Rating
1
Worst Washer Machine Ever
on January 29, 2025
Posted by: Nick
The worst experience ever. Clothes do not ring out and we are constantly running spin cycles. Technicians are incompetent and I would never buy another Whirlpool again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 4, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Washer model/serial number, and reference Case #666521
We’re looking forward to hearing from you.
We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Rebalance issues
on April 12, 2025
Posted by: Rick
Constantly have issues with it rebalancing when doing as small as 2 bath towels
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 16, 2025
Hello,
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 707835.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 707835.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don't expect this model to last long
on April 29, 2025
Posted by: Chris3301
My wife and I bought our Whirlpool WTW7120 washer just over 2 years ago after our GE washer of 10+ years stopped working. We have had nothing but problems with this model of Whirlpool. It doesn't clean clothes well and the electronics often have problems concerning the locks after just 2-3 years the drain pump has gone bad and we had to replace other small parts. The large capacity has been its redeeming feature but it doesn't clean the clothes as good as most washers.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 30, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Washer model/serial number, and reference Case # 715711.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
cleans clothes but dispenser leaks.
on May 3, 2025
Posted by: disappointed
Nice washer gets my clothes clean, large capacity, but auto dispenser for detergent leaks onto my clean clothes, so I have to rewash parts of every load. I did a test and emptied out the washer and there was detergent in the bottom when I went to put in clothes to wash. I am sad I liked that feature but won't be able to use it.
Written by a customer while visiting whirlpool.com