Customer reviews from whirlpool.com
Whirlpool - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
Average customer rating
4.2
(764 Reviews)
Rating breakdown 764 reviews
5 Stars
435
4 Stars
166
3 Stars
90
2 Stars
18
1 Star
55
82%of customers recommend this product.
(
581 out of
712)
Customer Reviews for Whirlpool - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
Customer Rating
1
No reliability
on June 19, 2024
Posted by: Big Al
from Washington State
When I realized how long I’ve had I was shocked to be experiencing a problem with it. 3yrs a little over, replace a water inlet valve, now I’m being told it needs the motherboard. Now it keeps filling while spinning. My is so disappointed.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 20, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 553725.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
2
Malfunctioning
on July 21, 2024
Posted by: Jess88888
The Presoak button activates on its own and fills washer unnecessarily. Our lid locked and it will not allow us to get to clothing or drain the washer
No, I would not recommend this to a friend.
Response from whirlpool.comBy Marcos O, Social Care, July 22, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 566659.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
2
Dissappointed
on August 4, 2024
Posted by: Gypsy
[This review was collected as part of a promotion.] I bought the product based solely on the good reputation for Whirlpool. My house was under renovations and I needed something quick. This washer seemed like a newer product and even though I had a front loader before, I opted for a top loader to make it easier on my back.
The machine is noisy and I did not know what it meant to have an "agitator" Idid not know I had options on that, the sales person did not tell me anything about it. The only reason I gave a 2 star is that I can remove the agitator. Agitator shred my bedding and some other clothing. I used the washer not knowing that it would do that to clothing since they only give you a 1 page with general instructions on how to use the washer when they delivered it. HOWEVER, even without the agitator, it can shred some of my clothing if I do not make sure I use the 'delicate' cycle ALL the time. I was frustrated to have to go "look" for the information on a website with the instructions on how to use each wash option...I am very displeased with my purchase but because the machine works, I was told I could not return it/exchange it That might be the sales Co. policy so I will probably NOT buy another appliance from them either.
I was looking forward to owning a new Whirlpool washer, however, it turned out to be a great dissapointment and now I am stuck with it.
The machine is noisy and I did not know what it meant to have an "agitator" Idid not know I had options on that, the sales person did not tell me anything about it. The only reason I gave a 2 star is that I can remove the agitator. Agitator shred my bedding and some other clothing. I used the washer not knowing that it would do that to clothing since they only give you a 1 page with general instructions on how to use the washer when they delivered it. HOWEVER, even without the agitator, it can shred some of my clothing if I do not make sure I use the 'delicate' cycle ALL the time. I was frustrated to have to go "look" for the information on a website with the instructions on how to use each wash option...I am very displeased with my purchase but because the machine works, I was told I could not return it/exchange it That might be the sales Co. policy so I will probably NOT buy another appliance from them either.
I was looking forward to owning a new Whirlpool washer, however, it turned out to be a great dissapointment and now I am stuck with it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 6, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 574110.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Multiple repairs in 4 yrs, including control board
on August 31, 2024
Posted by: Aangle8706
from Wichita, Ks
I have had to have multiple repairs done to my washer and dryer. I would never recommend these.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Marcos O, Social Care, September 5, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 586733.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
Would not recommend
on August 31, 2024
Posted by: Aangle8706
from Wichita, Ks
Would not recommend. Had it serviced multiple times.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 5, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 586733.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worst washer ever
on September 3, 2024
Posted by: Don't buy this washer
We bought this washer brand new for a ridiculous amount of money just 2 short years ago. We have replaced multiple parts on it. The softener/water fill part has rusted completely out. We have had to pay several times now to keep in running. There is not much of a manual that goes with it either. Would love to have my old washer back. It worked ten times better than this one and didn't cost me a fortune to keep running or fix but noooo i just had to have a pretty brand new washer. Don't be unintelligent like me and buy this washer. You're better off getting an old one off of facebook marketplace
Response from whirlpool.comBy Whirlpool Team, Consumer Care, September 5, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 587855.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
Beware
on October 26, 2024
Posted by: angels4him
from South Portland, Maine
Worst machine I have ever owned. Only works in Bulky items/ normal loads. Can’t handle big or bulky loads. Just 1 small laundry basket. Constantly getting error codes F8E1 and F3E3 pretty sure it was prevented when I bought it from the big store because Whirlpool thought I was a different person when I called. They said my warranty had expired but I don’t agree. It was registered to a different person
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 29, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Washer model/serial number, and reference Case # 614193.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very disappointed
on December 11, 2024
Posted by: Hoy123
I switched from Samsung to whirlpool a few years ago for appliances due to poor quality after a few years. I've owned this washer for less than 3 years and it completely shut down. Apparently after troubleshooting the drain pump caused the main board to short out. And whirlpool is wanting to charge as much as I paid for the washer for the replacement parts. Guess I'll try LG next..
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 12, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Washer model/serial number, and reference Case # 639748.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com