Customer reviews from whirlpool.com
Whirlpool - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
Average customer rating
4.2
(764 Reviews)
Rating breakdown 764 reviews
5 Stars
435
4 Stars
166
3 Stars
90
2 Stars
18
1 Star
55
82%of customers recommend this product.
(
581 out of
712)
Customer Reviews for Whirlpool - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
Customer Rating
3
Impeller tangles clothes/not enough detergent
on August 9, 2023
Posted by: Mab2023
from Pelham NH
[This review was collected as part of a promotion.] Bought about a month ago. Since then it has tangled clothing with the impeller, left clothes dirty even though I set the correct detergent concentration, and shakes like one of those old fashioned fat burning devices with the belt shaking around your backside. If I put in a comforter, the thing bounces all around like it’s trying to escape and tells me to load balance. How do you load balance a single comforter? On the plus side, it looks really cool.
Wish you could take out the impeller. Wish it cleaned better. Wish it could load balance itself better.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Disappointed Big Time
on August 30, 2023
Posted by: RTN01
from Huntsville, ON
[This review was collected as part of a promotion.] We had this machine delivered in December and didn't start using until March. We expected this to be a great machine and workhorse, but unfortunately it is a dud. The machine makes excessive banging and clanging noises depending on how much of a load there is and barely makes it through a wash cycle without going out of balance. With this it wastes more water and energy due the out of balance condition.I did my research and this was suppose to be a great machine, we just left our daughters home who has an old Kenmore top loader worked like a charm. Now considering selling this set off and going back to a frontoader. Very disappointing machine
No, I would not recommend this to a friend.
Response from whirlpool.comBy RICEJR, CA SOCIAL CARE, September 1, 2023
Hello, RTN01! We are very sorry to hear that you are not satisfied with your Whirlpool washing machine. Thank you for taking the time to contact us about the problems you have been having with your appliance. We understand that it is disappointing to have a washing machine fail to meet your needs and expectations, and we sincerely apologize for that happening to you! You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@Whirlpool.com with the model number, serial number, your best contact number, and review ID (273255061). We look forward to hearing from you and hope you have a wonderful day! Thank you! - Justine
Written by a customer while visiting whirlpool.com
Customer Rating
3
Cool Features but a tad it misrepresented
on September 30, 2023
Posted by: Santana
from phoenix, AZ
[This review was collected as part of a promotion.] This machine works wonderfully for regular loads of clothes. However, the misrepresentation that its great to wash large comforters or blankets falls a tad bit short. Yes a large comforter or blanket can fit inside the machine beautifully, but the piece basically sits in the machine without moving while washing. Since there is no agitator the piece just sits weighted in water. The piece cannot move around freely because of the weight. The piece does not move around to loosen dirt on the piece. Other than that small representation this machine is awesome.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not buy!!
on November 29, 2023
Posted by: DB563
This has to be the worst washer i have ever owned. Nothing gets clean. Does not agitate the clothes what so ever. Drum moves back and fourth but the clothes never move they just sit in the water.
Can't run a large load. It will never spin out.
Can't run a large load. It will never spin out.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 4, 2023
Thank you for sharing your insights with us, DB563. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 439181.
We’re looking forward to hearing from you.
Michael D
We’re looking forward to hearing from you.
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great
on March 21, 2020
Posted by: Da g1952
from Okemos, Michigan
[This review was collected as part of a promotion.] Washer is great!!!!!!!!!!!!!!,,,,,,,,,,,,...........
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Mostly good
on September 12, 2020
Posted by: JamesRiverRat
from Chester, VA
[This review was collected as part of a promotion.] This machine is good, but it struggles with bulk loads and throws errors at times.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Noisy, Need to use less water for small loads
on November 23, 2020
Posted by: Lee10
from Green Valley, Az
Hi just purchased a new built home in Green Valley, Az. The builder supplied this matching pair of washer/dryer as an incentive. I cannot seem to make the noise level less. It is so loud while filing up and takes so long I can hardly stand it. Also I am a single person and wash small loads. How can I get this machine to stop making noise and only use water for a small load. It fills to the top no matter load I put in.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Hard to balance
on March 10, 2021
Posted by: South Beach JB
from Caraway, AR
[This review was collected as part of a promotion.] Washer does a good job at cleaning but a poor job at balancing. It shuts off repeatedly & starts over after making awful noises. We tried more water & smaller loads but its a battle with this machine. Other than this issue we are pleased with it
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com