Customer reviews from whirlpool.com
Whirlpool - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
Average customer rating
4.2
(764 Reviews)
Rating breakdown 764 reviews
5 Stars
435
4 Stars
166
3 Stars
90
2 Stars
18
1 Star
55
82%of customers recommend this product.
(
581 out of
712)
Customer Reviews for Whirlpool - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
Customer Rating
3
Not quit what I expected!
on September 4, 2021
Posted by: Oldbag1962
from Marion, Ohio
[This review was collected as part of a promotion.] I am an avid Whirlpool fan, I live in Marion, Ohio and strongly believe in supporting local companies. This is one purchase that I sadly am not real pleased with, ordered April 13, 2021 and finally received on August 23, 2021, being a retired employee of Honda I realize every company is struggling to meet demand, but was told various delivery dates and nothing was ever consistent. After installation and running it a few times, I must say that I am uncertain as to why I bought it. My clothes come out soppy, I have to spin twice, just not satisfied. My Cabrio that I replaced this with was wonderful, before that I had a Roper set for over 15 years and they were gems. Will I keep it, sure it’s a Whirlpool, will I brag about it to friends? Not like I did my last two I owned. If you offered me an even up trade with a Cabrio or Roper would I take it, you betcha. So as to the question below No not this model.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Worst washer
on October 14, 2022
Posted by: LoganC
from Crescent city FL
This washer does not wash clothing. It was serviced for multiple issues shortly after it was purchased. I have owned it for over a year because I wasn't allowed to return it. I absolutely hate this washer and sincerely regret buying it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Corey T., Social Care Team, October 21, 2022
Thank you for sharing your insights with us, LoganC. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. If we could be of any assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Washer
on November 6, 2022
Posted by: David
from Houston
[This review was collected as part of a promotion.] The drum bangs against the side of the cabinet on the spin cycle and as others have said, it’s loud. I have had to rebalance the load three times on just a single washing. That happened with our old front load, but only if there was a single item, such as a blanket. They need to go back the drawing board with this one.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Simple to use and does a great job
on March 9, 2020
Posted by: 2lmanpiper
from 29414
[This review was collected as part of a promotion.] We've really started to appreciate this washer more with every load. It's very quiet without selecting the quiet mode. It must be almost silent with that setting. The tub is huge. It has been great for comforters, sleeping bags, blankets and more. That's what we've run through it so far and it all came out great. The faucet and scrub brush are excellent additions to this one. No utility sink needed now. I like that I can let it figure out what settings I need for this load. The smoked glass lid is great to see inside the load without opening and/or pausing the cycle.
It is weird. When I start a load, shut the lid then it tells me to add garments. If you wait a little bit, it'll say it's sensing the load. It moves a little CW, then CCW without even starting the water. It's hard to set it up then walk away while it's sensing the load. It takes it a few minutes to start.
The ability to start a load from anywhere with my phone is crazy. I filled it for a load then left. From miles away, I hit start. It did start and gave me a countdown on my phone for progress. The fabric softener and the bleach additive having their individual areas to pre-fill are nothing new. Filling the removable compartment to fill with liquid Tide so it auto dispenses the correct amount to run the load is something pretty new to us. Once every 20 or so loads it will tell you to refill it/ You can also stop the auto dispense for 1 load or permanently is simple to select. We are very pleased with this purchase. We're just continuing to adjust to the weird noises it makes and how it starts.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Good Luck!
on February 5, 2021
Posted by: cheyelo
from Lehigh Valley PA
[This review was collected as part of a promotion.] This washer is just aweful. It is loud. The washing cycles are much longer than my old Maytag top loader and the clothes still do not seem clean (using the same detergents, water, etc.). The user interface/control panel sometimes fails to turn on. But the worst issue is that many loads get an error message that the load is unbalanced and the cycle just spins the drum at a very slow speed while it tries to rebalance the load. After an hour of watching this, you kind of get used to the fact that you are going to have to kill the cycle altogether and try to get it to at least run a spin cycle to get some of the water out of the clothes so that you can restart the whole process over again. Forget about washing anything bulky like a blanket. You will ALWAYS get the unbalanced load error message. You have a 50/50 chance with bedding or towels. The only positive comment is that the fill and go reservoir is a good feature and appears to work, however, maybe that's why the clothes don't seem clean??
No, I would not recommend this to a friend.
Response from whirlpool.comBy quinnm2, social care team, February 9, 2021
Hey cheyelo, we value your time and would like to look into the concerns with your Washer. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Great expectations Great deception
on February 7, 2021
Posted by: CriseDeFoie
I really don't know how you could get all those stars...
Which what could I begin ?
1) Automatic water level : even if you specified you want high water level, it start to wash with less than an inch of water... and water never reach the level asked..... very good for fabric to be scraped like that.
2) Every step of the cycle, the engine has a "kachuk" noise really loud .... in fact, all the process is very noisy
3) There are a lot of interesting options but no explanation at all of each one in the manuel. Do 2 more sheets of paper would cost that much ? I see how normal cycle sucks so I don't want to risk trying other options.
4) If I don't use the pre-soak option, some pieces of clothes get off with dried parts !!!!
PLEASE stop building machine with automatic water level and stop fancy features who cost arms and legs for disappointing results
We just want our clothes to be cleaned and to last a normal cycle of life.
We just want our clothes to be cleaned and to last a normal cycle of life.
Laundry was my favorite chores... not anymore.
Whirlpool you won't catch me twice
Whirlpool you won't catch me twice
No, I would not recommend this to a friend.
Response from whirlpool.comBy THOMPA16, CA SOCIAL CARE , February 16, 2021
Hello, CriseDeFoie!
We are sorry to hear that you are not completely satisfied with your Whirlpool washer. Thank you for taking the time to reach out to us with your concerns.
We appreciate the time and effort you've taken to advise us of your concerns and loss of faith in our appliances. Please accept our apologies for the difficulties and inconvenience you have experienced with your washer. When one of our products fails to meet a consumer’s expectations it concerns us. We take pride in the design and quality of our products.
Whirlpool continually strives to use only the best components in all our appliances. However, any electrical or mechanical component may malfunction, and we are unable to predict when this might occur. We try to use only the finest materials in our appliances and put them through rigorous quality control tests to assure trouble-free performance.
Again, please accept our apologies for the difficulties and inconvenience you have experienced with your washer.
You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 242097466. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
We are sorry to hear that you are not completely satisfied with your Whirlpool washer. Thank you for taking the time to reach out to us with your concerns.
We appreciate the time and effort you've taken to advise us of your concerns and loss of faith in our appliances. Please accept our apologies for the difficulties and inconvenience you have experienced with your washer. When one of our products fails to meet a consumer’s expectations it concerns us. We take pride in the design and quality of our products.
Whirlpool continually strives to use only the best components in all our appliances. However, any electrical or mechanical component may malfunction, and we are unable to predict when this might occur. We try to use only the finest materials in our appliances and put them through rigorous quality control tests to assure trouble-free performance.
Again, please accept our apologies for the difficulties and inconvenience you have experienced with your washer.
You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 242097466. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
Written by a customer while visiting whirlpool.com
Customer Rating
2
It’s big and that’s about it
on April 6, 2021
Posted by: Susan
from Tulsa ok
[This review was collected as part of a promotion.] I was really excited to support whirlpool and get back to a top loading washer. Well it’s ridiculous trying to wash large loads. The cleaning quality of this machine has been subpar. I wouldn’t recommend it to anyone who needs to wash lots of clothes effectively. It’s ridiculous that I have to tell the washing machine that I’m using fabric softener.
No, I would not recommend this to a friend.
Response from whirlpool.comBy nimtzka, Social Care Team, April 7, 2021
Thank you for the review. We are sorry you are not happy with the design of your unit. We appreciate your feedback will document your concerns in the appropriate manner.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not worth it, very unhappy
on April 27, 2021
Posted by: Marjo
from Tracadie-Sheila, N.B.
I bought this 6 months ago to replace my frontal washer that broke after 15 years of use and wanted to return to a top loader. As you can see in the picture, it does not wash your clothes, it leaves residu even after trying there suggestions on how to wash your clothing so to not have residu. This is not normal for such an expensif washer to have instructions on how to wash your clothes. I’m a person who washes in cold water to save the planet by using less hot water but with this washer you can’t, one of the suggestions is to use hot water to wash. And finally, I am the type a person who buys what she likes without reading the reviews, before buying another washer, I will be reading the reviews.
No, I would not recommend this to a friend.
Response from whirlpool.comBy THOMPA16, CA SOCIAL CARE , April 30, 2021
Greetings, Marjo!
We are so very sorry to hear that you are not completely satisfied with your Whirlpool washer. Thank you for taking the time to contact us with your concerns about the washer leaving residue on your clothing. We understand that it is upsetting to have an appliance fail to meet your needs and expectations, and we sincerely apologize to you for that. You are a valued customer and we want to help you. Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 245074694. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
We are so very sorry to hear that you are not completely satisfied with your Whirlpool washer. Thank you for taking the time to contact us with your concerns about the washer leaving residue on your clothing. We understand that it is upsetting to have an appliance fail to meet your needs and expectations, and we sincerely apologize to you for that. You are a valued customer and we want to help you. Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 245074694. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
Written by a customer while visiting whirlpool.com