Customer reviews from whirlpool.com
Whirlpool - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
Average customer rating
4.2
(764 Reviews)
Rating breakdown 764 reviews
5 Stars
435
4 Stars
166
3 Stars
90
2 Stars
18
1 Star
55
82%of customers recommend this product.
(
581 out of
712)
Customer Reviews for Whirlpool - 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with Load & Go Dispenser - Chrome Shadow
Customer Rating
2
Some issues
on April 30, 2020
Posted by: Fran2
from Fresno CA
[This review was collected as part of a promotion.] I bought this machine partly because I love Whirlpool products. I’m disappointed though in a couple of issues. One: 3 times now the touch feature to power on failed. The last time I unplugged the machine waited about 15 seconds and plugged back in..then touch feature worked. Two: the automatic default for the soap dispensing gets disabled...no idea how? And no idea how to “enable” it! I’m close to returning this washer as I don’t have time to stand there and struggle with these issues.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, April 30, 2020
Hey Fran2, we value your time and would like to look into the concerns with your appliance. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent features and supremely user friendly
on May 19, 2020
Posted by: Topper85!
from San Antonio TX
[This review was collected as part of a promotion.] Magnificent machine with quick and easy to use cycle as well as several other cycles. Before wash scrub and rinse spot stain remover station is a must have. Supreme piece of equipment beyond comparison to other washers.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
THE WORST, SO FREAKIN NOISY leaves clothes stinky!
on April 23, 2023
Posted by: AHOOPER
from ABILENE,TEXAS
This washer is brand new and IT Is SO NOISY,AND LEAVES CLOTHES SO STINKY! I JUST WISH I WOULD HAVE SEEN ALL THE BAD REVIEWS. DON'T WASTE YOUR MONEY LIKE I DID. I THOUGHT THAT WHIRLPOOL WAS THE BEST,THIS WASHER PROVED THE NAME TO BE THE WORST!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 24, 2023
Thank you for sharing your insights with us, AHOOPER. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 309276.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great washer and wonderful service.
on April 16, 2020
Posted by: Jane3
from New Jersey
[This review was collected as part of a promotion.] I bought this washer a few weeks ago. It has performed very well and has many useful features, in addition to being energy saving. I also want to commend the customer service rep at whirlpool who helped placing the order. I would have made an ordering mistake if not for her helpful expertise.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
High Quality, Luxury, & Stylish
on August 26, 2020
Posted by: Chas & Hazel
from Bowie, Maryland
[This review was collected as part of a promotion.] We couldn't have found a better replacement for our prior Cabrio Chrome Shadow HE washer purchased nearly 9 years ago. This one is quieter and loaded with great features. Load & Go is the way to go.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love my new washer
on May 13, 2020
Posted by: TWilliams2020
from Oklahoma
[This review was collected as part of a promotion.] My old whirlpool washing machine bit the dust right in the middle of the stay at home order during Covid 19. With my stimulus money I was able to replace it with my new Whirlpool. I love all of the features, especially the load and go soap dispenser. I have not played too much with the wireless control yet. At first I thought the washer was 'to sensarive' and kept going out of balance during the spin cycle but I found that if you just toss the clothes into the center of the bin, the machine will balance the clothes for washing. I was trying to manually do it and would get it wrong. Guess I needed to let my machine do the thinking instead!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on April 26, 2020
Posted by: Clockett3
from Baytown, TX
[This review was collected as part of a promotion.] I bought this a month ago and I am so happy I did.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Cleans great
on August 9, 2020
Posted by: FrannyD
from Hamilton Ontario
[This review was collected as part of a promotion.] I’ve had machine for a month. Cleans great, very quiet. So far I’m very pleased.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com