Customer reviews from whirlpool.com
Whirlpool - 7.4 Cu. Ft. Smart Gas Dryer with Steam and Intuitive Controls - White
Average customer rating
4.2
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
60
4 Stars
26
3 Stars
16
2 Stars
3
1 Star
6
78%of customers recommend this product.
(
77 out of
99)
Customer Reviews for Whirlpool - 7.4 Cu. Ft. Smart Gas Dryer with Steam and Intuitive Controls - White
Customer Rating
2
Dryer Review
on June 20, 2023
Posted by: Karyn
from Lockport, IL
[This review was collected as part of a promotion.] I love the alerts and it being a smart dryer and being able to operate from phone. Does not seem to dry the clothes in one time and have to run it a second time.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, June 20, 2023
Thank you for sharing your insights with us, Karyn. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare, so we can look into this matter further for you. When responding please include your contact information and reference Case # 347868.
We’re looking forward to hearing from you.
Kristin S
We’re looking forward to hearing from you.
Kristin S
Written by a customer while visiting whirlpool.com
Customer Rating
1
Stopped Heating After A Few Days Of Use
on July 20, 2023
Posted by: Luigi
[This review was collected as part of a promotion.] After only a few days of use, the dryer stopped heating. The sensing function does not work . . . after 3 hours our towels were still damp. Every time we checked on them, no heat, the towels were cool to the touch. The display would read "Sensing" for 45+ minutes . . . how long does it take to sense a load. And no, we did not over crowd the drum. Very discouraging after less than a week of ownership.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Maytag Team, Consumer Care, July 21, 2023
Thank you for sharing your insights with us, Luigi. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 359316.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
It’s nice when it works
on July 26, 2023
Posted by: Tkin24
from Woodbury, New Jersey
[This review was collected as part of a promotion.] Our dryer didn’t work pretty much off the bat. We did get it repaired and it’s been working since, but I’ve found the sensor that is supposed to tell if the clothes are wet never works so I stick with timed dry. That does the trick, but for a fairly expensive deyer disappointing. I do appreciate the capacity and in a low profile size and the hamper door is great.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Washer is nice, but Dryer needs some work
on September 18, 2023
Posted by: TJTheDJ
from Wisconsin
Overall love that the washer drum size is huge! Can do 2 loads in 1 compared to old unit we had. Also love the removeable agitator as well. However, the dryer sensor seems to have issues when sensing the clothes are dry or not dry. Currently ours dries clothes for about 20min and then shuts off and says clothes are dry and cycle completed. Therefore, need to usually use the timed dry setting in order to get clothes properly dry in a reasonable amount of time. Wishing they had a fix for their poor sensor, but seems as if everyone else is having the same issue(s) with the sensor in the dryer. Hoping Whirlpool can maybe come up with a fix for it.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Very Disappointed
on May 14, 2024
Posted by: Joe D.
[This review was collected as part of a promotion.] I bought this dryer to match the washer we had purchased . It was stainless steel and would match other appliances. The first problem is that no instruction guide was included. Very hard to understand what you have online in reference to operation. Also, it takes way too long to dry items and they still come out damp. When you set a cycle, it will show a dry time of 110 minutes but after 5-10 minutes it drops to 15 minutes than will increase to 20 minutes and then back to 10 minutes. It is "crazy". The "Wrinkle Sheild" if meant to be permanent press is not that good as all items come out wrinkled. I would not recommend this dryer to family or friends and will not buy another myself.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 15, 2024
Hello,
We value your time and would like to look into the concerns with your Dryer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/laundry and select your Dryer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 536340.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Dryer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/laundry and select your Dryer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 536340.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
New Dryer
on October 10, 2020
Posted by: DBLD 1
from Valparaiso Indiana
[This review was collected as part of a promotion.] Thus far no issues dryer work great I hope the performance continues . Uro1
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great dryer and excellent customer service
on April 16, 2020
Posted by: Jane3
from New Jersey
[This review was collected as part of a promotion.] I bought this dryer a month ago and am very pleased with the features, ease of use and overall performance. The customer service rep on the phone was extremely helpful and knowledgeable.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very quite
on April 18, 2020
Posted by: lafoster69
from Pa
[This review was collected as part of a promotion.] Love this dryer ! Super quite ! The clothes come out great! It is a lot deeper than you think it is, which is great. It is excellent if you have a smaller opening to get it through, because it is 27 "wide.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com