We'd like to assist with your new dryer's drying performance. This model has the EcoDry feature, and the cycle you select will default to this dry option. Eco Dry is designed to reduce the total energy consumption of your selected sensor cycle, which means your clothes, towels, etc. may still be slightly damp when the cycle is finished. You can unselect Eco Dry and select a different dryness level, like Dry or More Dry. Additionally, it's important that the dryer is level to ensure clothes are tumbling properly and making contact with the moisture sensors located in the lower, front of the dryer. If the issue continues, you can click here to find additional information on improving your dryers drying performance: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058