Customer reviews from geappliances.com
GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Long Vent Drying - White
Average customer rating
4.7
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
3,670
4 Stars
505
3 Stars
118
2 Stars
48
1 Star
105
95%of customers recommend this product.
(
3,672 out of
3,884)
Customer Reviews for GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Long Vent Drying - White
Customer Rating
5
Lots of features and functions well
on January 24, 2022
Posted by: Winkie164
from 30107
My only drawback is I have to use time drying because the cycles don’t dry as indicated plus there is always a rattle from having them stacked.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on January 26, 2022
Posted by: TereseB
from Spring Hill
Great features and I love the smart app to turn the dryer on and off.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
terrible quality on my third unit
on March 11, 2022
Posted by: karim atalla
from CA
first unit i recieved had the wrong wifi sticker info on it, so the wifi didnt work, second unit stopped working on the second use, I am now on the third one in less than a month, terrible quality from GE
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Gina@GEA, GE_Appliances, March 16, 2022
Oh no! We’re very sorry to hear your first two dryers had to be replaced and completely understand your concern. While this certainly isn’t the experience we wanted for you, we are confident your current unit will be with you for years to come. Thank you for taking the time to review your new dryer. We’re excited to have you as part of our GE Appliances family. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Failed in 2 months
on March 16, 2022
Posted by: Sandylandy
from Smithfield
I've used my dryer for around 2 months & already having problems with it not heating........
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Gina@GEA, GE_Appliances, March 17, 2022
We’re incredibly sorry to hear your dryer isn’t heating as expected and can imagine the frustration caused by this. We can see you are in touch with consumer support and are confident our technicians will properly diagnose and resolve this for you. If you need additional assistance or have future questions, please feel free to reach us via social media. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Needs repair day 2
on March 17, 2022
Posted by: Kim shurig
from Dallas
On the second day that we had the dryer, the temperature of the dryer no longer would heat up. We have to have a service call already!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, March 21, 2022
Hello,
Thanks for sharing your experience with your dryer. We understand that it can be troublesome to need service after such a short time, and we apologize. While you are awaiting service, there are some troubleshooting steps that you can take to get things running smoothly again.
To troubleshoot, check the building’s fuse/circuit breaker box and replace both fuses or reset both breakers. Your dryer may tumble if only one fuse is blown or one breaker tripped. NOTE: Some electric dryers use 2 fuses/breakers, make sure both are operating. Also, you can select another heat setting to see if it works.
We hope this helps, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for sharing your experience with your dryer. We understand that it can be troublesome to need service after such a short time, and we apologize. While you are awaiting service, there are some troubleshooting steps that you can take to get things running smoothly again.
To troubleshoot, check the building’s fuse/circuit breaker box and replace both fuses or reset both breakers. Your dryer may tumble if only one fuse is blown or one breaker tripped. NOTE: Some electric dryers use 2 fuses/breakers, make sure both are operating. Also, you can select another heat setting to see if it works.
We hope this helps, and if we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Damp waistband. App is useless.
on March 25, 2022
Posted by: Bluedust
from Honolulu
Clothes usually comes out damp around waistband, a minor annoyance. I can always push a few buttons on the fone app to have it spin a little more, maybe down to 2% damp. I can live with that. I have 5 Damprid package in the closet so a little moist from the just dried laundry load shudnt be a problem. Well….. wrong…..the app does nothing beside telling you what you already know: 1. Which cycle you’ve selected to run 2. The estimated time left which you’ve noted right after pushing the start button. That’s all this app can do. I mean…..the pics look nice and modernistic (great job graphic dpt) but structurally the app is unorganized and half assedly put together.
It’s such a struggle to use the app and a thorn in the eye every time the app notify you of the time left.
I like GE microwave and washer but this app for the dryer is underdeveloped. And all this came from a guy who cooks, and mostly uses Android, having no background in code or UI design.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
4
Value
2
Response from geappliances.comBy Joyce@GEA, GE_Appliances , March 31, 2022
Hello- Thank you for taking the time to share your experience. We appreciate your valued comments and feedback and will be certain to share them with our engineering and design teams. There is a Damp Alert that will signal when delicate clothes reach the ideal dampness level for ironing or final air drying.
Note: The Connected Home Support Team can be reached at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or you can email them at connected@help.geappliances.com.
Thank you again for your purchase and for your feedback. If you need anything in the future, please let us know. We are here for you. Joyce@GEA
Note: The Connected Home Support Team can be reached at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or you can email them at connected@help.geappliances.com.
Thank you again for your purchase and for your feedback. If you need anything in the future, please let us know. We are here for you. Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Have to dry clothes 3x to get them dry.
on April 5, 2022
Posted by: SG2022
from Modesto,California
I’ve always bought GE appliances and loved them, unfortunately this dryer doesn’t dry clothes very well at all. I have to run each load 2-3 times to get the clothes completely dry. I’m very disappointed with my purchase.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
5
Value
5
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, April 6, 2022
Hi,
Thanks for the review. We really do hate to hear that your faith in our brand has been shaken due to this dryer's performance. We can understand how this would be frustrating for sure.
If your dryer is taking too long to dry your clothes, you can take a look at this article for some tips to try: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058&_ga=2.268660854.629328731.1649246626-1234914565.1649246626
If you continue to have issues, service may be needed. Should you need them, our team can be found here: https://www.geappliances.com/ge/service-and-support/service.htm
Hope this helps!
Best wishes,
Michael@GEA
Thanks for the review. We really do hate to hear that your faith in our brand has been shaken due to this dryer's performance. We can understand how this would be frustrating for sure.
If your dryer is taking too long to dry your clothes, you can take a look at this article for some tips to try: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058&_ga=2.268660854.629328731.1649246626-1234914565.1649246626
If you continue to have issues, service may be needed. Should you need them, our team can be found here: https://www.geappliances.com/ge/service-and-support/service.htm
Hope this helps!
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Best Dryer Ever
on June 2, 2022
Posted by: grimshaw
from Keene NH
This is by far the best Dryer I have had. I use the wifi each time. My clothes are always fully dried in the shortest time. If u want the best go for this
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com