Customer reviews from geappliances.com
GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Long Vent Drying - White
Average customer rating
4.7
(4,443 Reviews)
Rating breakdown 4,443 reviews
5 Stars
3,667
4 Stars
505
3 Stars
118
2 Stars
48
1 Star
105
95%of customers recommend this product.
(
3,669 out of
3,881)
Customer Reviews for GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Long Vent Drying - White
Customer Rating
1
Broke in less than 2months
on September 29, 2021
Posted by: BSLlank
from Tobaccoville NC
Dryer is slow to dry on every cycle. Makes to much noise. Clothes always wrinkled. Vent is hard to clean.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Sarah@GEA, GE_Appliances, September 30, 2021
Hi there, and thanks for taking the time to tell us about your experience with your dryer. We truly hate to hear you've had an issue with the dryer taking too long and the clothes being wrinkled. We know how concerning this must be.
For an issue with the dryer being slow to dry, you may want to check that there are no obstructions in the ducting and it is installed properly. You can try checking the fuses and circuit breaker to ensure enough power is reaching the unit to adequately dry as well. Clothes being wrinkled can be a result of overdrying – if you are able to resolve your issue with the long cycle time, the wrinkling problem may be taken care of. You can also try using the Wrinkle Care option, or separate into smaller loads.
Further troubleshooting is available in the manual, starting on page 38. If you are not able to resolve these issues, our service department can also be contacted at 1-800-432-2737.
We also regret that you have a concern with the noise level and vent. Your feedback regarding the noise, as well as the vent being difficult to clean, will be sent to our Laundry Products Design team. You providing your insights is appreciated, as we always want to know of any potential areas of concern. We hope you are able to get these concerns taken care of, so you can enjoy your new dryer without further issue. -Sarah@GEA
For an issue with the dryer being slow to dry, you may want to check that there are no obstructions in the ducting and it is installed properly. You can try checking the fuses and circuit breaker to ensure enough power is reaching the unit to adequately dry as well. Clothes being wrinkled can be a result of overdrying – if you are able to resolve your issue with the long cycle time, the wrinkling problem may be taken care of. You can also try using the Wrinkle Care option, or separate into smaller loads.
Further troubleshooting is available in the manual, starting on page 38. If you are not able to resolve these issues, our service department can also be contacted at 1-800-432-2737.
We also regret that you have a concern with the noise level and vent. Your feedback regarding the noise, as well as the vent being difficult to clean, will be sent to our Laundry Products Design team. You providing your insights is appreciated, as we always want to know of any potential areas of concern. We hope you are able to get these concerns taken care of, so you can enjoy your new dryer without further issue. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Noisy
on August 4, 2022
Posted by: The Mrs 1
from Tn
I've had this washer for only a few weeks and it is loud in a way that is ridiculous. It knocks and pounds like a concrete drill literally. When it spins it shakes so hard anything on top lands on the floor. Clothes are still extra wet meaning i have to dry twice to get out all the water. I absolutely. hate this washer.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Gina@GEA, GE_Appliances, August 5, 2022
We’re sorry to hear of the trouble with shaking and noise. We certainly understand your concern and can imagine how annoying this must be. Information about why your washer may be having this trouble and how to fix it can be found here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17445.
If you need additional assistance, please let us know. We’re happy to help however we can. -Gina@GEA
If you need additional assistance, please let us know. We’re happy to help however we can. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Gets barely warm
on September 22, 2022
Posted by: cshayannapolis
from annapolis, MD
This dryer gets barely warm. 2 weeks waiting for a service call, and they said everything looks okay, except a little lint stuck in vent. Still not working. Seriously, the only setting that gets warm (barely) is "sanitary". On that cycle it will dry a load of towels in about 4 hours. Now need to wait another 2 weeks for another service call.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 29, 2022
Hi,
Thank you so much for taking the time to write about your dryer. Our deepest apologies to hear that it is not hearing well. We can certainly understand your concerns. It's good to know that you are taking advantage of your warranty to schedule repairs. We're confident the tech will be able to resolve this matter. Let us know if you have any other concerns. Kind regards. Mike@GEA
Thank you so much for taking the time to write about your dryer. Our deepest apologies to hear that it is not hearing well. We can certainly understand your concerns. It's good to know that you are taking advantage of your warranty to schedule repairs. We're confident the tech will be able to resolve this matter. Let us know if you have any other concerns. Kind regards. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
GE Support is TERRIBLE
on May 27, 2021
Posted by: FrankVader
from PA
Dryer performs ok but forget about ever contacting someone that knows what they are talking about. Garbage service will never buy GE again.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
3
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, May 28, 2021
Hi there,
Thanks for taking the time to leave a review. We're glad to hear that your unit is performing well. Sorry to hear that you had a poor experience with our service.
If you continue to have questions or concerns, know that we're always here to help over the phone, through email, or social media.
Hope you're staying safe.
Michael@GEA
Thanks for taking the time to leave a review. We're glad to hear that your unit is performing well. Sorry to hear that you had a poor experience with our service.
If you continue to have questions or concerns, know that we're always here to help over the phone, through email, or social media.
Hope you're staying safe.
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Avoid like the Rona Virus
on August 10, 2021
Posted by: Babas626
from Sacramento
I purchased two of these items for my duplex. For the money, you expect a solid performance. However, it is noisy and lacks the bells and whistles of other competitors.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, August 12, 2021
Hello, we appreciate your review. We’re sorry to hear of your concern regarding the design and noise level of your new dryer and understand your frustration. We appreciate you providing us this feedback and we will pass it along to our dryer product development team for future improvement. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Awesome! For exactly 78 days.
on August 25, 2021
Posted by: crazy4disney
from Pearland, TX
Great features, and dried so much quicker than the ancient dryer it replaced... Until last night, when it freaked completely out, made a horrible noise, flashed every icon and light, then promptly and utterly died. Today is a Wednesday -- GE says they can't get a technician out until next week. Local appliance repair professional I spoke with said they see this exact problem WAY too much with GE, and recommended Whirlpool or Maytag next time. Lesson learned!!!
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, August 26, 2021
Hi, Thanks for the feedback on your dryer. It's very disappointing to hear it has stopped working so soon after purchase and we want to deeply apologize for this inconvenience. We're glad you're taking advantage of the warranty and if any questions come up, please reach out. We hope you'll be able to fully enjoy your dryer soon! Wishing you the very best. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst Ever - Want Old Dryer Back
on April 19, 2022
Posted by: unhappy001
This is the third replacement dryer and it has the same problem as the other two. It shuts off after a few minutes on all of the "auto" dry cycles.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, April 20, 2022
Hi there, thank you for taking the time to reach out. We can certainly understand how frustrating it would be to have repeated issues with the auto dry cycle shutting off, and we are so sorry for the headache this has caused for you.
We would definitely recommend making sure that this dryer's electrical requirements are being met. More information on these requirements is available on page 21 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000206-5.pdf
If the above steps do not solve the issue for you, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope that this information helps, and please feel free to give our customer service team a call at 1-800-386-1215 Mon - Fri, 8am – 6pm EST if there aer any ways we can assist you further. -Elliot@GEA
We would definitely recommend making sure that this dryer's electrical requirements are being met. More information on these requirements is available on page 21 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000206-5.pdf
If the above steps do not solve the issue for you, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope that this information helps, and please feel free to give our customer service team a call at 1-800-386-1215 Mon - Fri, 8am – 6pm EST if there aer any ways we can assist you further. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Malfunctioning door!! Only a month old.
on September 20, 2022
Posted by: BrJ Ro
from Northern CA
The door malfunctioned when less than a month old. Won't run sometimes.
I am dealing with the store where I bought it.
I am dealing with the store where I bought it.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 29, 2022
Oh goodness!
We're so terribly sorry to hear that the door malfunctioned on your brand new dryer. That is absolutely not something we expect and understand your frustration. We're glad to know you're working with your dealer to come to a resolution. You can also take advantage of your warranty to schedule service repairs. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
Please let us know if there's anything we can do. Best wishes. Mike@GEA
We're so terribly sorry to hear that the door malfunctioned on your brand new dryer. That is absolutely not something we expect and understand your frustration. We're glad to know you're working with your dealer to come to a resolution. You can also take advantage of your warranty to schedule service repairs. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
Please let us know if there's anything we can do. Best wishes. Mike@GEA
Written by a customer while visiting geappliances.com