Hi - Thank you for having purchased this great GE Appliances model dryer. We are so saddened to hear about your disappointment with the dry performance of this unit and apologize for it and any inconvenience this may have caused you. Your new dryer does indeed offer sensor dry. Once you set your cycle, the display will show an approximate cycle time that will likely change or update as the cycle progresses. We do have some suggestions that will help improve the dry performance:
~ Make sure the dryer is level to ensure clothes are tumbling properly and making contact with the moisture sensors located in the lower, front of the dryer.
~ We recommend turning the ECO dry feature off.
~ Double check to make sure you are using the proper type of rigid or flexible metal ducting and make sure it is not obstructed in some manner.
If needed, you may review your owner's manual here - https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000206-5.pdf&_ga=2.149785270.1828719846.1657550797-291844501.1655484912 --
If you continue to have issues with damp clothing at the end of the cycle, please call 1-800-432-2737 to schedule an appointment with GE Appliances service to have your dryer checked under warranty. We are confident our service team can remedy any issue you may have. All our best! Vikki@GEA