Hello - Thanks for writing a review. It's nice to see that you're satisfied with your dryer's appearance, but we do apologize that your clothes are still damp after a cycle. You've selected a really nice model and we have some great tips and tricks that can improve its drying performance.

Check it out here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058&_ga=2.174849186.1455932068.1649782016-1706229011.1648148062

If the above doesn't resolve the issue, make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm

Thanks again! -Mikayla@GEA

Hello. We appreciate you letting us know about your experience with this dryer, though we really hate to hear the sensor came off when the dryer was only a month old, and you’re now having issues with noise even after a service appointment. We know issues like these must be frustrating to deal with, and we regret any inconvenience this has caused.

Our Laundry Design team will be informed of your experience for future review and development; we always want to provide a peaceful laundry experience, so your insights are valued. While we do expect the dryer to make some noises as it operates, if the technician has already tried leveling the dryer and you’re still concerned the noise is excessive, we do have more information on noises our dryers may make here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17411& . That article also discusses what sounds may be out of the ordinary, and possible ways to correct any issues.

We hope that information is helpful. If you think you need to reach back out to the Service Department for any reason, they are available at 1-800-432-2737 and a technician would be glad to assist. If you have any other inquiries or concerns, we are happy to help any time. -Sarah@GEA