I have had this product for maore than a year and has broke 4 times on me. Be careful i may have got the most defective one but maybe not. I would chose another company as ge has fixxed it but it takes a while and is inconvenient. This last break is a month after warranty so we will see how it goes
No, I would not recommend this to a friend.
Response from geappliances.comBy Matthew@GEA, GE_Appliances, January 5, 2023
First of all, we want to say just how much we appreciate your patience. We always strive to provide our consumers with the highest quality products and services, but we also understand that there is room for improvement. Please accept our deepest apologies for any inconvenience or frustrations this dryer has caused you over the past few years. This is certainly not the experience we wish for our consumers to have.
The one-year warranty is designed to grant the most coverage during the times when a unit is most likely to experience issues. Typically, when a unit fails because of a manufacturing defect, this happens well within the first year of operation. Please understand should you have an issue with a unit outside of its warranty, we will be happy to review your situation, and determine the appropriate action on a case-by-case basis.
Because of this, we highly recommend contacting our GE Appliance Service Team by calling 1-800-432-2737. You can also visit this page found on our website: https://www.geappliances.com/ge/service-and-support/service.htm.
Thank you for being part of the GEA family; we look forward to hearing from you. Best regards – Matthew@GEA
Had to replace original dryer from pair installed in our new home 12 years ago. Replacement part for original GE dryer no longer available. Ordered on line; installed within a week. Same dimensions. Did not fit on former raised drawer but ok. Did not know that when ordered. Great performance so far. Love lint trap; easy to clean. Quiey