Customer reviews from geappliances.com
GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Long Vent Drying - White
Average customer rating
4.7
(4,445 Reviews)
Rating breakdown 4,445 reviews
5 Stars
3,669
4 Stars
505
3 Stars
118
2 Stars
48
1 Star
105
95%of customers recommend this product.
(
3,671 out of
3,883)
Customer Reviews for GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Long Vent Drying - White
Customer Rating
1
Broke
on September 22, 2022
Posted by: Mingmama
from Rincon, GA
After only 2 uses the dryer broke. Waited 11 days for repairman only to be told he needed to order a new motor (REALLY??? after 2 uses?). Now waiting another week for the parts.
No, I would not recommend this to a friend.
Features
4
Response from geappliances.comBy Mike@GEA, GE Appliances, September 29, 2022
Goodness!
This is absolutely not the kind of thing we want to hear about. We're deeply sorry to hear that this has happened and understand how infuriating this must be. It's good to see that you have taken advantage of your warranty to schedule a service appointment and trust the tech will be able to resolve this matter. If you need anything else, please let us know. Mike@GEA
This is absolutely not the kind of thing we want to hear about. We're deeply sorry to hear that this has happened and understand how infuriating this must be. It's good to see that you have taken advantage of your warranty to schedule a service appointment and trust the tech will be able to resolve this matter. If you need anything else, please let us know. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
H2O Supply code right out of box.
on September 28, 2022
Posted by: Whitfield81
from Navarre, Florida
Took a lot of effort to get this washer and dryer picked up, doors reversed, and installed just to get an error code on our first wash. Water supply is good and we didn't have this issue with the old set. Working through this issue now and will change rating after if it goes well.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Vikki@GEA, GE_Appliances, September 29, 2022
Hi - Thank you for taking the time to share your experience with your new washer. Needing to schedule repairs so soon is certainly not something we expect and understand your concern. On behalf of GE Appliances, we do apologize for any inconvenience or disappointment this situation has caused you. We see you have scheduled a service appointment with an authorized GE Appliances servicer and are confident they will be able to resolve this issue for you. Please contact us again if you have additional questions or concerns. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Draw String Killer
on September 30, 2022
Posted by: Jsayers2869
from Chesapeake, VA
I hate this dryer. There is metal piece in the front that draw strings from shorts and hoodies get wrapped around. In the several months I have had this thing it has destroyed three shorts and two hoodies. It’s not like it just gets tangled around the metal piece. The draw string gets ripped from the clothing and sometimes frayed. Other thing I dislike about it is no matter the setting I choose, I still get wrinkled clothes no matter how quick I remove the clothes and hang them.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
3
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, October 5, 2022
Hi there,
Thanks for taking the time to leave a review. So sorry to hear about the issues you've had here with your dryer, we're sure this would be frustrating. As clothes tumble, they make contact with several components around the door; however, clothes (and fabric softener sheets) should not get caught on the lint filter, sensor rods, or under the edge of the drum. If this is occurring, you may see tears, holes, or snags in the items being dried, or you may see black marks on cuffs, collars, etc. If you are experiencing these symptoms, we recommend service. You can reach out to our team, here: https://www.geappliances.com/ge/service-and-support/service.htm
Also, if you'd like tips on how to prevent your clothing from wrinkling, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=36379&_ga=2.98912286.1644455614.1664795319-2014040502.1664457519
We do hope this is helpful!
If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@GEA
Thanks for taking the time to leave a review. So sorry to hear about the issues you've had here with your dryer, we're sure this would be frustrating. As clothes tumble, they make contact with several components around the door; however, clothes (and fabric softener sheets) should not get caught on the lint filter, sensor rods, or under the edge of the drum. If this is occurring, you may see tears, holes, or snags in the items being dried, or you may see black marks on cuffs, collars, etc. If you are experiencing these symptoms, we recommend service. You can reach out to our team, here: https://www.geappliances.com/ge/service-and-support/service.htm
Also, if you'd like tips on how to prevent your clothing from wrinkling, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=36379&_ga=2.98912286.1644455614.1664795319-2014040502.1664457519
We do hope this is helpful!
If you have other questions or concerns, know that you're always free to reach out.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
front load dryer
on October 23, 2022
Posted by: Kbh626
from Slidell, LA
Terrible quality - have had to service fryer three times in since purchased cfice months ago.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Shayla@GEA, GE_appliances, October 26, 2022
Hello - We regret to hear you've needed to get your dryer serviced three times in just five months. We understand that would be quite disappointing, and we apologize for any inconvenience this has caused.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. We see our team is assisting you via email with any further questions or concerns you may have. We aim to give you the best ownership experience possible and are glad to help you any time.
Take care, Shayla@GEA
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. We see our team is assisting you via email with any further questions or concerns you may have. We aim to give you the best ownership experience possible and are glad to help you any time.
Take care, Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Broken out of box
on November 26, 2022
Posted by: Camp house
from Valley Park MS
Product is broken out of box and will not spin. The air gap, plumbing, and hole were double checked, and everything is fine. The product is level, but it just won’t work
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Kacie@GEA, GE_Appliances, December 2, 2022
Hi there,
We're terribly sorry to hear your dryer isn't working out of the box. We know how frustrating that must be, especially as you ensured everything is correct with the installation. We highly suggest you take advantage of your one-year warranty by calling our GE Consumer Service at 1-800-432-2737. We're confident one of our great servicemen will be able to figure out the issue and get your dryer working as it should. We wish you all the best! Let us know if you have additional questions as we're here and always happy to help!
Kacie@GEA
We're terribly sorry to hear your dryer isn't working out of the box. We know how frustrating that must be, especially as you ensured everything is correct with the installation. We highly suggest you take advantage of your one-year warranty by calling our GE Consumer Service at 1-800-432-2737. We're confident one of our great servicemen will be able to figure out the issue and get your dryer working as it should. We wish you all the best! Let us know if you have additional questions as we're here and always happy to help!
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Hate it! It doesn't dry my clothes
on June 13, 2023
Posted by: Patty c B
from Bradenton, FL
It doesn't dry on the designated setting took 3 hrs to dry towels
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, June 14, 2023
Hello,
Thank you for taking the time to provide feedback on your dryer. We're sorry to hear that your clothes are not getting dry, and we want to help!
When clothes are taking a long time to dry or do not seem to be drying, the below troubleshooting tips can correct the problem.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
Thank you for taking the time to provide feedback on your dryer. We're sorry to hear that your clothes are not getting dry, and we want to help!
When clothes are taking a long time to dry or do not seem to be drying, the below troubleshooting tips can correct the problem.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058
If the issue continues to persist we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Worked great until it broke after warranty expired
on July 20, 2023
Posted by: hallan05
from Leesburg Virginia
Dryer worked great until just after the one year warranty expired. Noticed a loud thud when running and found a huge crack in the drum after removing clothes. Whole dryer is essentially broken and no recourse since the warranty just expired...
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances, July 21, 2023
Hello - Thank you for taking a moment to connect and share your review. We're incredibly sorry to hear about your dryer going out on you. That is not the experience we want or expect to happen.
We are going to share this directly with our product team to review. This way we can start to look for improvements that we can make going forward. Also, we are going to have one of our agents get in touch over email to gather some more information.
We look forward to hearing from you. - Jonathon@GEA
We are going to share this directly with our product team to review. This way we can start to look for improvements that we can make going forward. Also, we are going to have one of our agents get in touch over email to gather some more information.
We look forward to hearing from you. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Super Dryer!
on April 17, 2020
Posted by: SoiledSam
from Alabama
Great product that is very quiet. Big upgrade from our previous 10 year old, front load dryer.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com