We understand that you have already returned the product and we’re happy that the retailer was able to assist you. We always recommend reaching out to us directly for product assistance so that we can work with you toward a resolution before a return is necessary; we’re always here to help.

We want to help you with your washer taking too long to clean and dryer your dryer not drying properly. For your washer, we recommend making sure you are loading your items evenly and loosely around the outside of the basket, filling in towards the center on larger loads. This will make sure that the unit stays in balance. You can find additional information on the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110

To help you with your dryer taking too long drying your items. We recommend sorting your load properly, thick, heavy, bulky fabrics need more dry time than lightweight fabrics. Additionally, we recommend cleaning the lint filter before each load. You can find additional tips in the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18058

To help you with the sound of your dryer's motor, we recommend scheduling an appointment with one of our Bodewell technicians by calling 1-833-4BODEWELL or online here: https://www.bodewell.com/schedule-repair-service.