Customer reviews from geappliances.com
GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Long Vent Drying - White
Average customer rating
4.7
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
3,670
4 Stars
505
3 Stars
118
2 Stars
48
1 Star
105
95%of customers recommend this product.
(
3,672 out of
3,884)
Customer Reviews for GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Long Vent Drying - White
Customer Rating
5
Just what I wanted!
on August 27, 2022
Posted by: KSKay
from Kansas
Good looking appliances. I have mine in a nook just off the kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed
on February 9, 2023
Posted by: Lalo72
from 532 Florida Blvd
I don’t even have a year with this dryer and is not drying anymore. Every time since we got this dryer stopped and clothes were still wet. I had to change cycles many times to get my clothes dry.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy GE Appliances , February 13, 2023
Greetings - Thank you for taking the time to get in touch and share your experience. We hope you've been doing well.
We're sorry to hear about your dryer not working so soon after installation. That is definitely a frustrating situation to deal with, not something we want to happen at all. We can understand how disappointing that can be.
For the best assistance with this, we definitely recommend taking advantage of your warranty and having one of our approved technicians come out to take a look at this. We're confident they will be able to get things back and running like new. You can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm
Stay safe out there!
Jonathon@GEA
We're sorry to hear about your dryer not working so soon after installation. That is definitely a frustrating situation to deal with, not something we want to happen at all. We can understand how disappointing that can be.
For the best assistance with this, we definitely recommend taking advantage of your warranty and having one of our approved technicians come out to take a look at this. We're confident they will be able to get things back and running like new. You can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm
Stay safe out there!
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Noisy
on February 14, 2023
Posted by: Brittany883737585
from Charleston sc
It’s super noisy and doesn’t match washer. It’s a stackable and doesn’t seem sturdy
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Devin@GEA, GE_Appliances, February 15, 2023
Good afternoon-
Thank you for taking the time to provide feedback on your new GE Appliances dryer. We are so sorry to hear that the unit doesn't seem sturdy, and you don't like the look of it with the compatible washer.
In this case, we would recommend that you check with your installer to ensure that the units were installed and stacked correctly. If the dryer seems too noisy and isn't operating and functioning as it should, we would recommend that you schedule a service appointment with GE Appliances Factory Service Team. You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this information is helpful. Again, we truly apologize for the inconvenience.
Thanks again for your feedback! -Devin@GEA
Thank you for taking the time to provide feedback on your new GE Appliances dryer. We are so sorry to hear that the unit doesn't seem sturdy, and you don't like the look of it with the compatible washer.
In this case, we would recommend that you check with your installer to ensure that the units were installed and stacked correctly. If the dryer seems too noisy and isn't operating and functioning as it should, we would recommend that you schedule a service appointment with GE Appliances Factory Service Team. You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this information is helpful. Again, we truly apologize for the inconvenience.
Thanks again for your feedback! -Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
The product is defective
on June 18, 2023
Posted by: Farman khan
from Missouri
It's defective and we return it. The issue was to having water leaking. This was my first GE product but am disappointed and will never buy any GE.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances , June 19, 2023
Hello - Thank you so much for taking a moment to connect and share your experience so far. We are incredibly sorry to hear that you had to return this model. That is not the goal we are aiming for with our appliances.
We're going to be sending this to our product team to review and go over. This way we can avoid this kind of situation from happening again. We hope that after we work towards making sure are quality is top notch, you will give us another chance in the future.
Let us know if you ever have any questions. We are always happy to help. - Jonathon@GEA
We're going to be sending this to our product team to review and go over. This way we can avoid this kind of situation from happening again. We hope that after we work towards making sure are quality is top notch, you will give us another chance in the future.
Let us know if you ever have any questions. We are always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk
on August 21, 2023
Posted by: RayW2000
from Gilmer Texas
This product is junk I wouldn’t buy again and I wouldn’t suggest anyone else but it
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, August 22, 2023
Hello,
We're so sorry to hear about the issues you've experienced with your dryer.
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at hand. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
If you have any further questions or concerns, please let us know.
-Charlie@GEA
We're so sorry to hear about the issues you've experienced with your dryer.
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at hand. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
If you have any further questions or concerns, please let us know.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
great
on August 31, 2023
Posted by: grwat
great great game to see you in the morning or tomorrow night or evening or tomorrow night and then I have to be in a little late but not sure if we can get a new car and get it to work in a little while I was just wondering what the weather was for today and it is a better place for you
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad appliance - Dryer Does NOT HEAT
on February 12, 2024
Posted by: colleenernie
from Omaha, NE
WRONG Model # Should be: GFD55ESSN2WW
SERIAL #MV987574G
New dryer - does not heat.
Dryer DOES NOT heat. INSTALLED 2-6-24 NEED replacement or fix. P L E A S E H E L P !!!!!!
SERIAL #MV987574G
New dryer - does not heat.
Dryer DOES NOT heat. INSTALLED 2-6-24 NEED replacement or fix. P L E A S E H E L P !!!!!!
Response from geappliances.comBy Joyce, GE_Appliances, February 14, 2024
We are sorry to hear your washer isn't drying. This is definitely not what we expect and apologize for your inconvenience. If you haven't already, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737 to schedule an appointment. In the meantime, please review the following troubleshooting link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16921&_ga=2.264501455.1395684181.1707778158-354117042.1707778082&_gl=1*9pydnd*_ga*MzU0MTE3MDQyLjE3MDc3NzgwODI.*_ga_1JLE3BZ79Y*MTcwNzk1MjAwOS4xMi4xLjE3MDc5NTIyMzMuMC4wLjA.
Even if your breaker looks fine, go ahead and turn it off for a couple of minutes and see if that helps. In regard to the model number being wrong. When the model is manufactured, these extra letters/numbers are placed on the appliance rating plate and product registration card. These letters/numbers are used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, these are used as identifiers for the specific appliance. We hope this helps!
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16921&_ga=2.264501455.1395684181.1707778158-354117042.1707778082&_gl=1*9pydnd*_ga*MzU0MTE3MDQyLjE3MDc3NzgwODI.*_ga_1JLE3BZ79Y*MTcwNzk1MjAwOS4xMi4xLjE3MDc5NTIyMzMuMC4wLjA.
Even if your breaker looks fine, go ahead and turn it off for a couple of minutes and see if that helps. In regard to the model number being wrong. When the model is manufactured, these extra letters/numbers are placed on the appliance rating plate and product registration card. These letters/numbers are used to identify manufacturing specific data when the appliance is made. Should service or parts be needed, these are used as identifiers for the specific appliance. We hope this helps!
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Stack
on September 24, 2024
Posted by: 2205 camp Donna
Great GE stack washer and drier set, far exceeded what is though in terms of efficiency performance and washing and drying the clothes
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com