Customer reviews from geappliances.com
GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Long Vent Drying - White
Average customer rating
4.7
(4,562 Reviews)
Rating breakdown 4,562 reviews
5 Stars
3,764
4 Stars
520
3 Stars
117
2 Stars
51
1 Star
110
95%of customers recommend this product.
(
3,756 out of
3,973)
Customer Reviews for GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Long Vent Drying - White
Customer Rating
3
Great until it wasn’t
on April 28, 2021
Posted by: Mg1498
from Tennessee
It was great the first week and then it suddenly stopped running week 2. It would make a clicking noise every 10 sec. When it was off, when you turn it on and tried to start it, it would click and turn off. Not happy that I have to have it serviced since it’s brand new but GE was easy to talk to and are sending someone to work on it next week. 3 stars because it has been a great washer and dryer while it worked and the app is very convenient
Features
5
Performance
2
Quality
5
Value
5
Response from geappliances.comBy Geoff@GEA, GE Appliances, May 4, 2021
Hello. We are sorry to hear that your washer is not operating as designed. You might try unplugging the washer from the outlet for a minute or two and then plug it back in to reset the electronics. We apologize that the service call could not be sooner for you to enjoy the washer. We are happy to hear that you have a service call next week. Glad you are taking advantage of the app with these appliances. That is when they operate. Stay healthy. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the way it work
on May 20, 2021
Posted by: Kami L
from TN
Works very well and very quiet machine and handles large loads. Love the smart features
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Could be much better
on December 26, 2021
Posted by: Adrianb24
from Louisville ky
The washer could be better the softener doesn’t drain properly also by just touching the panel you can check the settings by mistake
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Mike@GEA, GE Appliances, January 5, 2022
Hey there,
Thanks so much for taking the time to review your dryer. We understand how much of a pain it is to not have the softener drain completely. We would recommend cleaning the dispenser drawer. You can view steps here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=36966
You can lock the controls to prevent any unintended presses by pressing the control lock button for 3 seconds. Thanks for being part of the GE family. Mike@GEA
Thanks so much for taking the time to review your dryer. We understand how much of a pain it is to not have the softener drain completely. We would recommend cleaning the dispenser drawer. You can view steps here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=36966
You can lock the controls to prevent any unintended presses by pressing the control lock button for 3 seconds. Thanks for being part of the GE family. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
AMAZING
on August 25, 2022
Posted by: GloriaR
from Manitou, OK
I absolutely love my washer. It's so very quiet and fast. Has several settings for different loads. And it is all with a very light touch!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Just what I wanted!
on August 27, 2022
Posted by: KSKay
from Kansas
Good looking appliances. I have mine in a nook just off the kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed
on February 9, 2023
Posted by: Lalo72
from 532 Florida Blvd
I don’t even have a year with this dryer and is not drying anymore. Every time since we got this dryer stopped and clothes were still wet. I had to change cycles many times to get my clothes dry.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy GE Appliances , February 13, 2023
Greetings - Thank you for taking the time to get in touch and share your experience. We hope you've been doing well.
We're sorry to hear about your dryer not working so soon after installation. That is definitely a frustrating situation to deal with, not something we want to happen at all. We can understand how disappointing that can be.
For the best assistance with this, we definitely recommend taking advantage of your warranty and having one of our approved technicians come out to take a look at this. We're confident they will be able to get things back and running like new. You can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm
Stay safe out there!
Jonathon@GEA
We're sorry to hear about your dryer not working so soon after installation. That is definitely a frustrating situation to deal with, not something we want to happen at all. We can understand how disappointing that can be.
For the best assistance with this, we definitely recommend taking advantage of your warranty and having one of our approved technicians come out to take a look at this. We're confident they will be able to get things back and running like new. You can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm
Stay safe out there!
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Noisy
on February 14, 2023
Posted by: Brittany883737585
from Charleston sc
It’s super noisy and doesn’t match washer. It’s a stackable and doesn’t seem sturdy
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Devin@GEA, GE_Appliances, February 15, 2023
Good afternoon-
Thank you for taking the time to provide feedback on your new GE Appliances dryer. We are so sorry to hear that the unit doesn't seem sturdy, and you don't like the look of it with the compatible washer.
In this case, we would recommend that you check with your installer to ensure that the units were installed and stacked correctly. If the dryer seems too noisy and isn't operating and functioning as it should, we would recommend that you schedule a service appointment with GE Appliances Factory Service Team. You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this information is helpful. Again, we truly apologize for the inconvenience.
Thanks again for your feedback! -Devin@GEA
Thank you for taking the time to provide feedback on your new GE Appliances dryer. We are so sorry to hear that the unit doesn't seem sturdy, and you don't like the look of it with the compatible washer.
In this case, we would recommend that you check with your installer to ensure that the units were installed and stacked correctly. If the dryer seems too noisy and isn't operating and functioning as it should, we would recommend that you schedule a service appointment with GE Appliances Factory Service Team. You can schedule an appointment by calling the Service Department directly at 1-800-GECares (1-800-432-2737) Monday – Friday: 8 a.m. – 8 p.m. ET, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this information is helpful. Again, we truly apologize for the inconvenience.
Thanks again for your feedback! -Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
The product is defective
on June 18, 2023
Posted by: Farman khan
from Missouri
It's defective and we return it. The issue was to having water leaking. This was my first GE product but am disappointed and will never buy any GE.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances , June 19, 2023
Hello - Thank you so much for taking a moment to connect and share your experience so far. We are incredibly sorry to hear that you had to return this model. That is not the goal we are aiming for with our appliances.
We're going to be sending this to our product team to review and go over. This way we can avoid this kind of situation from happening again. We hope that after we work towards making sure are quality is top notch, you will give us another chance in the future.
Let us know if you ever have any questions. We are always happy to help. - Jonathon@GEA
We're going to be sending this to our product team to review and go over. This way we can avoid this kind of situation from happening again. We hope that after we work towards making sure are quality is top notch, you will give us another chance in the future.
Let us know if you ever have any questions. We are always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com