Customer reviews from geappliances.com
GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Long Vent Drying - White
Average customer rating
4.7
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
3,670
4 Stars
505
3 Stars
118
2 Stars
48
1 Star
105
95%of customers recommend this product.
(
3,672 out of
3,884)
Customer Reviews for GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Long Vent Drying - White
Customer Rating
2
Lint screen hard to clean / chime too quiet
on December 31, 2020
Posted by: Smith52
from Washington State
The lint screen is ridiculous to clean. The chime “Sound” even at the highest of the 3 settings is too quiet. Page 7 of the manual explains that the sensor will leave “some items damp, such as collars or waistbands” (pockets) which then need the “quick dry” cycle. The attached picture shows the lint screen laid out on 18x18 inch tile.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Guy@GEA, GE Appliances, January 19, 2021
Hello Smith52, we will be sure to pass your comments on to our product team so that they can evaluate for future consideration. Your feedback is greatly appreciated and will help us make improvements to our appliances so we would like to thank you for reaching out to us. - Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Had problem with one the second day I had it, had
on February 15, 2021
Posted by: Jill lillian
from Maine
Had problem with dryer 2nd day had to have some one look at would take 12 days called store piked up following week and sent floor model. Only had 2 weeks
I would recommend this to a friend!
Features
4
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 17, 2021
Hi Jill lillian - Thank you for your purchase! We're so sorry to hear of the situation you had with your previous dryer and are glad it has been replaced. If any questions or concerns come up, please let us know. We’re always happy to help. Thanks for making GE Appliances a part of your home! – Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Quality and service is questionable
on February 18, 2021
Posted by: Federfunk
I bought this dryer along with the matching washer. The washer is great no issues at all. The dryer on the other hand is terrible. There is a loud clanking sound while it is running. It is leveled on a solid surface and does not shake. The sound is internal. It sounds like where the motor is. The control knob on the dryer also feels terrible when you turn it. It does not turn smoothly like the knob on the washer. I noticed these issues on the day it was delivered. GE is going to replace the dryer, but that won't happen until over a month from now. I'm not satisfied with my purchase at all.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 19, 2021
Hi Federfunk - Thank you for your review. We would love to hear from you on how we can make your experience with our products better. If you would like to reach out to us about your dryer issue further, please don’t hesitate to do so via this link: https://www.geappliances.com/ge/service-and-support/contact.htm. Thanks for buying GE Appliances! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent quality!
on March 24, 2021
Posted by: David1953Pop
from Wilmington,NC
It is a good looking set. We stacked them to give us more room. Works well.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Great until it wasn’t
on April 28, 2021
Posted by: Mg1498
from Tennessee
It was great the first week and then it suddenly stopped running week 2. It would make a clicking noise every 10 sec. When it was off, when you turn it on and tried to start it, it would click and turn off. Not happy that I have to have it serviced since it’s brand new but GE was easy to talk to and are sending someone to work on it next week. 3 stars because it has been a great washer and dryer while it worked and the app is very convenient
Features
5
Performance
2
Quality
5
Value
5
Response from geappliances.comBy Geoff@GEA, GE Appliances, May 4, 2021
Hello. We are sorry to hear that your washer is not operating as designed. You might try unplugging the washer from the outlet for a minute or two and then plug it back in to reset the electronics. We apologize that the service call could not be sooner for you to enjoy the washer. We are happy to hear that you have a service call next week. Glad you are taking advantage of the app with these appliances. That is when they operate. Stay healthy. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the way it work
on May 20, 2021
Posted by: Kami L
from TN
Works very well and very quiet machine and handles large loads. Love the smart features
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Could be much better
on December 26, 2021
Posted by: Adrianb24
from Louisville ky
The washer could be better the softener doesn’t drain properly also by just touching the panel you can check the settings by mistake
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Mike@GEA, GE Appliances, January 5, 2022
Hey there,
Thanks so much for taking the time to review your dryer. We understand how much of a pain it is to not have the softener drain completely. We would recommend cleaning the dispenser drawer. You can view steps here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=36966
You can lock the controls to prevent any unintended presses by pressing the control lock button for 3 seconds. Thanks for being part of the GE family. Mike@GEA
Thanks so much for taking the time to review your dryer. We understand how much of a pain it is to not have the softener drain completely. We would recommend cleaning the dispenser drawer. You can view steps here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=36966
You can lock the controls to prevent any unintended presses by pressing the control lock button for 3 seconds. Thanks for being part of the GE family. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
AMAZING
on August 25, 2022
Posted by: GloriaR
from Manitou, OK
I absolutely love my washer. It's so very quiet and fast. Has several settings for different loads. And it is all with a very light touch!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com