Customer reviews from geappliances.com
GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Long Vent Drying - White
Average customer rating
4.7
(4,446 Reviews)
Rating breakdown 4,446 reviews
5 Stars
3,670
4 Stars
505
3 Stars
118
2 Stars
48
1 Star
105
95%of customers recommend this product.
(
3,672 out of
3,884)
Customer Reviews for GE - 7.8 Cu. Ft. Stackable Smart Electric Dryer with Long Vent Drying - White
Customer Rating
1
Not worth the money!
on November 29, 2021
Posted by: Krnkch
from CA
I did I thorough product review but GE chose not to post it.
Don’t purchase the product.
Don’t purchase the product.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, December 7, 2021
Hello. We appreciate you taking the time to reach out to us, and hate to hear you are dissatisfied with the dryer. We strive to provide a great ownership experience, and regret any inconvenience you may have experienced.
After reviewing our system, it looks like you may have been in contact with us recently regarding the problem with the dryer, and arranged for service. We are confident a service technician will be able to properly diagnose and repair any issue you’re having with the dryer. If you need to get back in touch with the service department for any reason, they are available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm .
We appreciate your feedback, as we always want to ensure we’re aware of any issues with our models. If you wish to submit additional feedback, we welcome that and can certainly share your experience with our Laundry Products Design team. We are also happy to assist if you have any other concerns or questions. -Sarah@GEA
After reviewing our system, it looks like you may have been in contact with us recently regarding the problem with the dryer, and arranged for service. We are confident a service technician will be able to properly diagnose and repair any issue you’re having with the dryer. If you need to get back in touch with the service department for any reason, they are available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm .
We appreciate your feedback, as we always want to ensure we’re aware of any issues with our models. If you wish to submit additional feedback, we welcome that and can certainly share your experience with our Laundry Products Design team. We are also happy to assist if you have any other concerns or questions. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Very efficient
on March 12, 2022
Posted by: JaniP
from Avon ct
The dryer has lots of choices to dry. I especially like the deer I’ll e cycle. Really good size for large loads.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Piece of garbage, worst dryer I've had
on April 19, 2022
Posted by: madmax87
from Portland, ME
Overheats clothes on any setting, lint collector doesn't collect much of it, hard to load/unload, slow, wifi why?
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, April 20, 2022
Oh no! We are so sorry to hear that you are having problems with your new dryer, and we can certainly understand the frustration with the clothes overheating, lint collector not catching, and difficulty with loading and unloading the machine. We are so sorry for this headache.
We would recommend checking over the proper cycles for different fabrics, as this may reduce the overheating problem you described. More information is on pages 8-9 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000206-5.pdf
We will also be passing along your feedback on the design of this dryer to the appropriate teams, and we really appreciate this insight. If there are any questions that you may have in the future, please feel free to reach out. -Elliot@GEA
We would recommend checking over the proper cycles for different fabrics, as this may reduce the overheating problem you described. More information is on pages 8-9 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-3000206-5.pdf
We will also be passing along your feedback on the design of this dryer to the appropriate teams, and we really appreciate this insight. If there are any questions that you may have in the future, please feel free to reach out. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Loud. And broken within a year.
on July 22, 2022
Posted by: Ch1990
Purchased this brand new for our new home. Has now been broken for 3 weeks. Trying to find a tech to repair it has been hard and expensive. Control board just stopped working on one side.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, July 27, 2022
Hi - We are truly sorry to hear about the difficulty you are having with your GEA dryer and with locating an authorized servicer for your unit and apologize for any inconvenience and frustration this situation has caused you. Your dryer is covered under the manufacturer's warranty for one year and we recommend calling 1-800-432-2737 to schedule an appointment to have the unit properly diagnosed and repaired. We are confident our service team will remedy the situation. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
G E Dryer
on August 16, 2022
Posted by: Kathy Batt
from Slidell, LA
Love my new GE dryer, all the settings I need, easy to operate.
I would recommend this to a friend!
Written by a customer while visiting geappliances.com
Customer Rating
1
Love it
on May 27, 2023
Posted by: Mrs Ariel
from Florida
Love that you have many options within a certain cycle. My other machine was limited
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Adrian@GEA, GE_Appliances, May 30, 2023
Greetings! We appreciate your feedback. We are so happy to hear that you are loving your new dryer. This is such a beautiful model with many great drying features that we're happy to hear you're enjoying. Thank you for choosing GE Appliances for your home. We hope you enjoy your new dryer for many years to come! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not good at all
on July 14, 2020
Posted by: JA120
from Florida city
The product is no good!!!!!!! Just bought the dryer and washer and it stop working
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Falsely advertised
on October 7, 2020
Posted by: L GE
from Florida
This product was advertised that it would work on 120 V so I purchased it I am set it up had it plugged in on a 30 amp breaker 120 V. Yes the dryer operates on 120 V but it doesn’t heat so what good is the dryer!!!
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGEA, GE_Appliances, October 7, 2020
Hello. Thanks for choosing GE Appliances! We sincerely apologize for the difficulty you've experienced with your dryer. For any questions or concerns you may have, we're always happy to help. You can send us an email or chat with us via this link: https://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
Written by a customer while visiting geappliances.com