Customer reviews from geappliances.com
GE - 19.2 Cu. Ft. Top-Freezer Refrigerator with Premium Inner Door Modular Bins - White
Average customer rating
4.3
(288 Reviews)
Rating breakdown 288 reviews
5 Stars
171
4 Stars
61
3 Stars
28
2 Stars
18
1 Star
10
84%of customers recommend this product.
(
213 out of
254)
Customer Reviews for GE - 19.2 Cu. Ft. Top-Freezer Refrigerator with Premium Inner Door Modular Bins - White
Customer Rating
2
Noisy
on January 2, 2022
Posted by: Disappointed customer100
from Portland Maine
I've owned several GE refrigerators. This one is the noisiest I've ever owned in my life. Dealer has been back twice to try to fix the noise with no luck. They've replaced the part each time, But no significant improvement. Can hear the frig cooling 30 ft and two rooms away. Said the fault is in the design of the cooling compartment. Can hear the rotating fan when it runs, sounds like a small machine gun.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, January 6, 2022
Hi there,
Thanks for taking the time to leave a review. We're sorry to hear about the noise issues that you've had here, truly. Since you're still within your warranty, we'd recommend reaching out to our service team, here: https://www.geappliances.com/ge/service-and-support/service.htm - to take advantage of said warranty and schedule a service appointment.
We hope this helps and that this is taken care of for you soon.
All the best,
Michael@GEA
Thanks for taking the time to leave a review. We're sorry to hear about the noise issues that you've had here, truly. Since you're still within your warranty, we'd recommend reaching out to our service team, here: https://www.geappliances.com/ge/service-and-support/service.htm - to take advantage of said warranty and schedule a service appointment.
We hope this helps and that this is taken care of for you soon.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice refrigerator
on January 16, 2022
Posted by: LollipopToots
from Griffin Ga
Not much freezer space and two things have broken in my refrigerator.
I would recommend this to a friend!
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Guy@GEA, GE Appliances, January 19, 2022
Hi there, we're pleased to see you're finding this refrigerator to be nice, but sorry that you're not happy with the freezer space and that two things have broken within it. This is certainly not what we want for our consumers, so we can imagine any disappointment you might be feeling.
With that said, please know we'll be sure to share your feedback with our team for further review and we're wishing you the best. If you need any additional help regarding the broken items, please message us on social media at any time.
All the best,
Guy@GEA
With that said, please know we'll be sure to share your feedback with our team for further review and we're wishing you the best. If you need any additional help regarding the broken items, please message us on social media at any time.
All the best,
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Good fit for the space I had
on January 18, 2022
Posted by: CeeJay13
from Richmond, VA
Keeps the food nice and cold. The door has to really be pushed hard to close it. The guys who delivered it said there wasn't any way to adjust the pitch of the appliance so the door would gently close on its own.
I would recommend this to a friend!
Features
4
Performance
4
Quality
3
Response from geappliances.comBy Guy@GEA, GE Appliances, January 19, 2022
Hello there, we're pleased to know your refrigerator is keeping your food nice and cold, but sorry you're finding the door harder to close than expected. We can imagine this being annoying for you, so this is certainly some feedback we'll be happy to share with our product development team so that they may look into potential improvements.
Your honest comments mean a lot to us, so we appreciate you sharing. We're also wishing you the best and we're glad to have you in our GEA family.
Guy@GEA
Your honest comments mean a lot to us, so we appreciate you sharing. We're also wishing you the best and we're glad to have you in our GEA family.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features
on February 15, 2022
Posted by: Thevoo
from chesapeake, va
Energy efficient, quality finish, quit operation, good price
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features!
on March 18, 2022
Posted by: HONEYGIRL1
from CAMDEN, N.J.
Love the clear trays and the LED lighting! Makes it easier to see what is in them!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Good overall fridge!
on March 26, 2022
Posted by: adkol
from California
Simple but very spacious fridge. We are able to put much more stuff inside than in our previous french door Samsung.
Features
4
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Ice maker problems.
on May 4, 2022
Posted by: FOR WHAT REASON
from N. Carolina
Water line leaks and cubes come out in clumps of 3 or 4 .
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
4
Response from geappliances.comBy Sarah@GEA, GE_Appliances, May 5, 2022
Hello. We appreciate you reaching out, though we truly hate to hear you’ve had issues with the water line leaking and your ice coming out in clumps. We know that must be worrying, and we’d like to assist.
Regarding the issue with clumping ice, you may want to make sure the freezer is at least ¾ full of food – ice clumping together is often caused by cubes melting slightly and refreezing together, and an adequate food load will help buffer warmth from the defrost cycle and prevent melting. A full ice bin can also cause clumping because the weight of the cubes on top can cause bottom cubes to fuse together; if that’s the case, you may want to discard clumped ice and check the bin to ensure it’s not building up too much.
For the water line leak, you might want to check the connections to see if they’re secure. We do have information on Installing the Water line starting on page 11 of the manual, if you need to review any information: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000478-2.pdf&_. We hope that information will be useful, but if you continue to have trouble with leaking or clumping and think service may be needed, that department can be reached at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm .
If you have any other concerns or questions, we are happy to offer assistance any time. We wish you all the best! -Sarah@GEA
Regarding the issue with clumping ice, you may want to make sure the freezer is at least ¾ full of food – ice clumping together is often caused by cubes melting slightly and refreezing together, and an adequate food load will help buffer warmth from the defrost cycle and prevent melting. A full ice bin can also cause clumping because the weight of the cubes on top can cause bottom cubes to fuse together; if that’s the case, you may want to discard clumped ice and check the bin to ensure it’s not building up too much.
For the water line leak, you might want to check the connections to see if they’re secure. We do have information on Installing the Water line starting on page 11 of the manual, if you need to review any information: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000478-2.pdf&_. We hope that information will be useful, but if you continue to have trouble with leaking or clumping and think service may be needed, that department can be reached at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm .
If you have any other concerns or questions, we are happy to offer assistance any time. We wish you all the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Replacement Refrigerator
on August 14, 2022
Posted by: ICY Fridge
from King of Prussia
I was very dissatisfied with the original fridge that I received in August of 2021. The top freezer section accumulated ice in the freezer and on the inside of the freezer door. GE was out to install new gaskets numerous times, but the freezer still accumulated stalactites and stalagmites!
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Sydney@GEA, GE_Appliances, September 1, 2022
Hello - Thank you so much for taking the time to provide your feedback. It means so much to us and helps us improve the experience that we provide. We hate to hear that you had so many issues with the freezer. We know how disappointing that must've been.
We see a member of our team has been in contact with you recently and was able to provide a resolution. We hope everything is going great with your refrigerator. While we don't think you'll have any other issues arise, we are always here and happy to help. Let us know if you have additional questions or concerns -Sydney@GEA
We see a member of our team has been in contact with you recently and was able to provide a resolution. We hope everything is going great with your refrigerator. While we don't think you'll have any other issues arise, we are always here and happy to help. Let us know if you have additional questions or concerns -Sydney@GEA
Written by a customer while visiting geappliances.com