Customer reviews from geappliances.com
GE - 19.2 Cu. Ft. Top-Freezer Refrigerator with Premium Inner Door Modular Bins - White
Average customer rating
4.3
(273 Reviews)
Rating breakdown 273 reviews
5 Stars
162
4 Stars
59
3 Stars
26
2 Stars
18
1 Star
8
84%of customers recommend this product.
(
208 out of
247)
Customer Reviews for GE - 19.2 Cu. Ft. Top-Freezer Refrigerator with Premium Inner Door Modular Bins - White
Customer Rating
2
On-line
on April 25, 2020
Posted by: Js823
from Manchester, NH
First online purchase due to the CORVID-19 pandemic. I grew up with GE products and never had an issue. Until now. My refrigerator was delivered this morning. I looks great and is a perfect size for me! Fans and motor were loud when it was plugged in. I loaded my groceries into the refrigerator and freezer. Left it alone for the temperatures to adjust. Four hours later the motor and fans are still load and I can hear them down a long hall and at the far end of my house which is about 65 to 70 feet away. I'm not sure how I'm going to sleep tonight.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
So disappointed
on June 20, 2021
Posted by: Toya44
from Philadelphia
After receiving this GE refrigerator as a replacement for the other GE trash I bought. I am noticing that this refrigerator is even worse. It just doesn’t get cold. At this point I think GE should just not make appliances anymore.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, June 22, 2021
Hello, thank you for your review. We are sincerely sorry that your refrigerator is not cooling properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Too noisy
on June 12, 2022
Posted by: Charles the geezer
from New york
After the delivery men plugged it in, we became aware of the drone-like noise coming from it. We realized it was working to get the box down to temperature and 10 hours later it stopped. I had many a refrigerator in my life, but they were not as noisy as this one.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, June 14, 2022
Hello - Thanks for sharing your experience. So sorry that your refrigerator is louder than expected. Our newer refrigerator models do sound different. You may hear a high pitched hum or pulsating sound, which is normal.
Check out the link here for a list of normal sounds your refrigerator may make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.180745637.347256702.1655130409-1494055081.1654541270
Thanks again! -Mikayla@GEA
Check out the link here for a list of normal sounds your refrigerator may make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.180745637.347256702.1655130409-1494055081.1654541270
Thanks again! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Could be better!
on February 10, 2021
Posted by: Sproulx
from Hamilton NJ
I feel that the sides of the refrigerator should have more spots to put the shelves.
The controls for the coldness of the fridge are in a very inconvenient spot front snd center. It inhibits the use of tall containers to be either left or right of the control box. Very annoying.
The controls for the coldness of the fridge are in a very inconvenient spot front snd center. It inhibits the use of tall containers to be either left or right of the control box. Very annoying.
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Eliza@GEA, GE Appliances, February 19, 2021
Hi Sproulx, thank you for taking the time to share your review! We truly appreciate you choosing this top-freezer refrigerator for your home and are glad that you are satisfied with its appearance and performance.
However, we are very sorry to hear that you are disappointed in the number of shelving rail positions that it offer and the location and design of the upfront temperature controls. We sincerely apologize that this model has not provided you with the level of storage flexibility that you were looking for and the inconvenience that this has caused. Your feedback is truly valuable to us and we will be sure to share your comments with our product design team for improvement of future refrigerators. We are so happy to have you in the GE Appliances family and wish you all the best! -Eliza@GEA
However, we are very sorry to hear that you are disappointed in the number of shelving rail positions that it offer and the location and design of the upfront temperature controls. We sincerely apologize that this model has not provided you with the level of storage flexibility that you were looking for and the inconvenience that this has caused. Your feedback is truly valuable to us and we will be sure to share your comments with our product design team for improvement of future refrigerators. We are so happy to have you in the GE Appliances family and wish you all the best! -Eliza@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Awkward Interior Design
on March 2, 2021
Posted by: Joe12362
from P.A.
The inside of this unit is very challenging to maximize space. Until you actually start to fill it up, do you find the design a challenge. You nearly have to get down on your knees to access items on the lower shelf. We are very disapointed.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
3
Value
3
Response from geappliances.comBy HannahGEA, GEA, March 12, 2021
Hello Joe12362, We appreciate you taking the time to share your review. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. Have a good day!
Written by a customer while visiting geappliances.com
Customer Rating
3
Needs inprovement
on March 25, 2021
Posted by: Krems
from LaCrosse, Wi
The shelves are not the best for height adjustment
Freezer droor is not tight enough to not react to shutting of the refrigerator door
Freezer droor is not tight enough to not react to shutting of the refrigerator door
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, March 29, 2021
Hi there - Thanks for the review. We're sorry to hear that you aren't pleased with your refrigerator's shelves and that the freezer door pops open. We apologize for any inconvenience and we're glad to assist in any way we can. Here is an article that provides a few troubleshooting tips for the freezer door: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16979 We hope this helps. Best wishes! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Meh
on March 28, 2021
Posted by: Sh1ne3i6
This is the base model for this size. Lack luster. Only one control, 1-5 setting. The freezer is fine but the lower refrigerator section gets only around 40 degrees at the max setting. After one month, we called for service. The tech went straight to the back panel of the freezer and opened it. There is an adjustment for the amount of air to flow to the lower section (from the back side). I was hoping this secret adjustment would do the trick but NO, No, no. Food is still lingering around 40 degrees at the 4 setting. Also, the space is very limited.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Chris@GEA, GE_Appliances, April 19, 2021
Hello, thanks for your review. We apologize that your refrigerator is not cooling properly despite your service appointment and understand how frustrating this is. In this case, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Awful. I’ll never buy a GE refrigerator again
on April 14, 2021
Posted by: FJMjr
from Ashland,MA
Had to wait 6 months for delivery. Received a defective fridge. Was replaced and then the replacement required service upon delivery.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy John@GEAppliances, GE Appliances, April 20, 2021
Oh no! We are so sorry to hear about the ordeal you had with getting your refrigerator and the trouble with the ones you received. This is certainly not the common GEA experience and we hope everything is up and running smoothly now. Please let us know if you have any questions or concerns in the future. We are always happy to help.
Written by a customer while visiting geappliances.com