Customer reviews from lg.com
LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Average customer rating
4.2
(378 Reviews)
Rating breakdown 378 reviews
5 Stars
236
4 Stars
70
3 Stars
19
2 Stars
14
1 Star
39
85%of customers recommend this product.
(
215 out of
252)
Customer Reviews for LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Posted by: Marco A
from North Liberty,, IA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sleek and practical. The knock to see inside and the exterior access door are nice features, as is the craft ice.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Amazing features and value- so spacous, too!
on October 14, 2024
Posted by: Cuhristean777
from North Dakota
[This review was collected as part of a promotion.] This is by far my favorite refrigerator! I prefer side-by-sides to other designs of refrigerators. My last house had a Samsung side-by-side and I would never buy another Samsung fridge. The amount of space in the fridge is incredible and I feel like I have too much space. I love the in-door cooling feature. I don't have scientific metrics but the temperature seems evenly distributed (much more than I can say of Samsung's). I like the customization for the ice maker but I rarely use it. I'm 6 months into ownership and have only found two minor cons. First, my refrigerator will not connect to the ThinQ app 99% of the time; this doesn't bother me at all. Second, most fridges I've used have three drawers; this one only has two larger drawers and an extra shelf. Because of how spacious it is, this has never been an issue for me.
I like this fridge so much I've convinced two friends/family to get one, too!
I like this fridge so much I've convinced two friends/family to get one, too!
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
BUYER BEWARE
on March 19, 2025
Posted by: babytoothdoc
from Tampa
Do yourself a favor and purchase any other brand than LG. I purchased my new home 2 years ago and was excited to see that the appliances were sleek and beautiful LG. What a huge disappointment all of the appliances have been! Craft Ice Maker needs to be replaced as it does not work anymore.
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, March 19, 2025
Hey there. Thank you for sharing your experience with your LG fridge. We appreciate your feedback and understand how important it is for your fridge Craft Ice maker to perform reliably. We would like to help you get this resolved. We would like to look into your account and find a solution that works for you. Please private message us on social media @LGUSSupport with your contact details. Let’s work together to find a solution and help restore the performance you expect. ^David
Written by a customer while visiting lg.com
Customer Rating
1
3rd time trying to get help from LG- I give up.
on May 17, 2023
Posted by: Vic62
from California
Bought this five months ago- took a few months to realize The fridge was poorly built and couldn’t hold anything in the drawers. No help from LG support or customer support. Unimpressed. Best feature can be created with an ice mold.
Quality
1
Features
3
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, May 18, 2023
Hi, thanks for taking the time to post your review. This isn't the customer experience we wish for! Should you be inclined to do so, can you please fill out the following form: https://www.lg.com/us/support/feedback. We're continuously innovating and use every opportunity to improve our customer satisfaction. It would be our pleasure to assist with the drawer issue. Please contact us at (800) 243- 0000 from Mon. to Sun. 8AM - 9PM EST. We'd be happy to help resolve the issue. ^Chris
Written by a customer while visiting lg.com
Customer Rating
1
Vibrates A Lot!
on January 2, 2021
Posted by: Someday2021
We purchased this refrigerator in July 2020 and had it delivered August 2020. Several days after delivery my husband and I noticed a lot of vibration coming from this fridge. My husband started moving items around to see if the vibration would cease. It took us a few minutes to figure out which item was causing the vibration. Now this happens everyday, and I have to figure out which item(s) to move around. If it's not the fridge making noise, it's the freezer. The film on the Instaview window should be darker because I can see everything in the fridge before I knock. It has no handles, so if you have small kids, you might want to help them when they close the door..2x I got my fingers stuck in the door when closing it. The refrigerator doors (see photo) are also uneven about 5/8"...don't know if that has anything to do with the vibration.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 20, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: honest joe
from san antonio tx
Verified Purchase:Yes
LG product are very very low quality side by side fridge are lemons.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Decent refrigerator with some caveats
on December 11, 2020
Posted by: Russell 1111
from Cary, NC
[This review was collected as part of a promotion.] This is a very attractive appliance. It's fairly quiet, but not especially so. The display window is a nice idea, but isn't really much more than a gimmick; that said, I like the extra for concept.
Caveats: 1) stainless front gets dented SUPER easily. 2) ice maker makes awful tasting ice. 3) there's a frost buildup at the top front interior of the freezer that is concerning. 4) I wish it had both a water filter and a water dispenser.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Centeno
from Yuma AZ 85365
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this lg frig in may and 4 months later it was not working. Tech was not sble to repair
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 25, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com