Customer reviews from lg.com
LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Average customer rating
4.2
(378 Reviews)
Rating breakdown 378 reviews
5 Stars
236
4 Stars
70
3 Stars
19
2 Stars
14
1 Star
39
85%of customers recommend this product.
(
215 out of
252)
Customer Reviews for LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Posted by: Adil_Sheikh
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought almost a month ago and it has been working great and it makes great ice. It also makes the ice in a sphere shape, which makes it look fantastic . It has great features and you can use main features from the LG app. The water filter is very easy too change too. Overall it has been the best fridge I have bought and is completely worth the money.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., May 10, 2023
Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai
Written by a customer while visiting lg.com
Customer Rating
1
Problematic door in door, support was unhelpful
on October 9, 2023
Posted by: 4 LG Appliance Owner
from Texas
Verified Purchase:Yes
The main functions of the refrigerator work well, and I especially like the craft ice maker. The problem we have with it is the door in door feature. The smaller drink access door does not latch well so it pops opens easily after you close it. If the doors are closed and you bump the side or front of the refrigerator this door pops open. If you let the main fridge door close on its own, the door is heavy enough that the force of the closure will pop open the smaller door. Unfortunately when the smaller door pops open, the refrigerator lights come on but the refrigerator does not sound a chime or warning that the door is ajar.
I contacted LG about the problem and they said it was a door leveling issue. I explained I already leveled the door per the manual and was in the process of sending them photos. However, support just sent the standard video links for leveling the doors and closed the chat session, in the middle of my response. They also closed the window to review or provide feedback on my support session so I wasn't able to comment any further.
If your LG refrigerator has an issue or you need support it seems they do not care.
Pros: Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy Rita, LG US Support, October 9, 2023
We're sorry to hear that your experience with our customer service team regarding the LG Side-by-Side Refrigerator was disappointing. We understand how frustrating this can be and want you to know that we truly appreciate your feedback. Rest assured that we take your concerns seriously and will do everything we can to prevent similar issues from occurring in the future. Thank you for bringing this to our attention. ~Rita
Written by a customer while visiting lg.com
Posted by: customer no more
from san antonio tx
Verified Purchase:Yes
I bought this 4 months ago, and the compessor went out. 4 service people tried to fix it. and it keeps failing.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 15, 2021
We hate hearing your unit is not working properly. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Cyndy3kids
from Maudlin, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had this refrigerator for just about a month now. Love the look of it more than anything. My husband wanted this specific refrigerator for the craft ice and I wanted it for the door in door glass door. We got the best or both worlds!
Pros: ease of use, Quality, Style/Design, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
NOT RECOMMEND
on August 20, 2021
Posted by: brawny
from Fayetteville, AR
[This review was collected as part of a promotion.] Exactly the same problem like what jags4me had. Front doors are not even and build up frost. I swapped THREE TIMES, but surprisingly has the same problem. A repair man replaced rubber gasket in the freezer side door but no change. Not recommended to future buyers for this particular model.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 22, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Junk nightmare
on October 19, 2021
Posted by: LG is Junk A A Ron
from Ohio
I bought this refrigerator in March 2021 and have had problems with frost and ice buildup from day 1. LG Techs have been out 4 times to adjust door seals, replace door and seals, replace compressor, and then confirmed the problem still exists. Engineering is now advising them to use tape to repair the seal. What a joke..now waiting on special order tape. .
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, October 20, 2021
Please contact LG Customer Support via private message with #VOC on Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Yoonbee
from Alexandria. VA
Verified Purchase:Yes
I hated our french style refrig that came with the house bc very uncomfortable to use in many ways. Year 2005, we had LG door in door refrig that I loved very much. So we decided to get the new one with LG refrig based on our experience. Our previouse LG refrig 18 years old one we had in Korea I gave to my sister when we move to US, my sister still use in Korea, believe or not it is still working as of 2023
This new sde by sidev, instaview, door in door refrig has much more space, of course upgraded designed from years ago, three shelf in mini door helps we dont need to open the whole door for daily use. Many our friends visited our home were so impressed. Many people didnt even know this type of design refrig were out in the market. We love overall space, funtion, designed and energy save LG side by side refrig. Its very sophiscated design and easy to clean also. I expect this refrig to works like my last LG refrig we had. Highly recommend to anyone looking for a effective & stylish durable refrig.
This new sde by sidev, instaview, door in door refrig has much more space, of course upgraded designed from years ago, three shelf in mini door helps we dont need to open the whole door for daily use. Many our friends visited our home were so impressed. Many people didnt even know this type of design refrig were out in the market. We love overall space, funtion, designed and energy save LG side by side refrig. Its very sophiscated design and easy to clean also. I expect this refrig to works like my last LG refrig we had. Highly recommend to anyone looking for a effective & stylish durable refrig.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: D47601
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was excited about the refrigerator but it gave me nothing but problems. I had so much food that turned bad due to its lack of cooling and the ice not forming correctly in the freezer. They replaced it about 4 times and still the same problem. I believe because the unit has its brain located on top instead of the back. Therefore the dust and moisture from the unit is easily absorbed.
Response from lg.comBy LG, June 7, 2024
Hi there. Thank you for taking the time to share your experience with the LG Refrigerator (LRSVS2706S) model. We appreciate you bringing this to our attention. We understand that it is important for your unit to work properly. Our goal is to deliver outstanding service that fulfills our customers' requirements and anticipations. For further assistance, feel free to contact us via social media @LGUSSupport. ~Zie
Written by a customer while visiting lg.com