Customer reviews from lg.com
LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Average customer rating
4.2
(378 Reviews)
Rating breakdown 378 reviews
5 Stars
236
4 Stars
70
3 Stars
19
2 Stars
14
1 Star
39
85%of customers recommend this product.
(
215 out of
252)
Customer Reviews for LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Posted by: Sammy K
from Beaumont, CA
Verified Purchase:Yes
We bought this fridge 2 months ago, when our old fridge filter system broke down. We decided on this one and have been very impressed with the overall performance, look in our kitchen, and features.
Features we are enjoying:
** So much space inside. Each shelf is very spacious, and the ice maker placement allows for added freezer space compared to most fridge models.
** Craft ice has been a fun addition to our home. These balls of ice are great for entertaining, but also last a very long time in regular daily water bottles.
** The front peek-a-boo door is a hit with our kids and a Mom's dream. All frequently used condiments and juices are so much easier to grab quickly.
** The outside is easily cleaned and really is fingerprint resistant. We do get some smudges, but far less than our last stainless steel model.
** So much space inside. Each shelf is very spacious, and the ice maker placement allows for added freezer space compared to most fridge models.
** Craft ice has been a fun addition to our home. These balls of ice are great for entertaining, but also last a very long time in regular daily water bottles.
** The front peek-a-boo door is a hit with our kids and a Mom's dream. All frequently used condiments and juices are so much easier to grab quickly.
** The outside is easily cleaned and really is fingerprint resistant. We do get some smudges, but far less than our last stainless steel model.
Things that took some getting used to, but weren't negatives for us:
** This fridge does not make the volume of ice we are used to. We had to add a few ice trays to meet our daily needs, even with the craft ice addition.
** There is not a deli drawer on this model. We purchased a basket to use in ours to contain these items and keep it organized.
**The drawer handles are at the bottom of the drawers. This took some time to start remembering.
Over-all we do not have any complaints, only compliments for this refrigerator model.
** This fridge does not make the volume of ice we are used to. We had to add a few ice trays to meet our daily needs, even with the craft ice addition.
** There is not a deli drawer on this model. We purchased a basket to use in ours to contain these items and keep it organized.
**The drawer handles are at the bottom of the drawers. This took some time to start remembering.
Over-all we do not have any complaints, only compliments for this refrigerator model.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Be sure to have room to open doors completely.
on January 15, 2023
Posted by: wynne76
from Arlington, Texas
Verified Purchase:Yes
The doors must be wide open for the bottom drawer on either side to have room to pull out. I have ordered a replacement drawer from LG.
Pros: Quality, Style/Design, Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: millcreek
from chilhowie va.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had a power surge after the power was restored, and now the refrigerator will not work it's dead.
Pros: ease of use, Style/Design
Quality
1
Features
3
Value
3
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, February 27, 2023
We're sorry to hear about what happened to your LG 27 cu. ft. Side-by-Side InstaView™ Door-in-Door® Refrigerator, model LRSES2706V. We'll be more than happy to look into this and assist you further. Please send us a private message on Twitter or Facebook using the handle @LGUSSupport along with your contact information, or you can call our customer service line at (800) 243-0000. We'll take it from there. ^Danee
Written by a customer while visiting lg.com
Posted by: KPandTG
from Lewisville, TX
Verified Purchase:Yes
We've had the new fridge for 2 weeks now and loving it so far. Only a little disappointed in the in-door icemaker production. After 2 weeks, the bin hasn't filled up yet...there are only 2 of us using it. The craft ice is great!
Pros: Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mike099
from Atlanta area
Verified Purchase:Yes
We really like some of the extra features on this refrigerator. Specifically, having the craft ice is really nice and the door-in-door is really pretty convenient for frequently accessed items.
Pros: ease of use, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
This fridge does not dispense cold water- beware
on September 9, 2023
Posted by: Allendalehome
from Austin, TX
This customer did not provide a text review.
Pros: Style/Design
Quality
2
Features
2
Value
2
Response from lg.comBy LG Customer Experience team, Customer Care, September 18, 2023
Hey there. We appreciate you leaving us a review on your 27 cu.ft. Smart Side-By-Side InstaView® Door-in-Door® Refrigerator with Craft Ice™. Having it connected to the water line is important to your daily life, and it doesn't seem to be normal that this is occurring. Furthermore, it would be our pleasure to investigate this. You can easily get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or by calling our customer service line at (800) 243-0000, and we would be glad to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: Kjrstan
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this September 1. I absolutely love it. My 3 1/2 likes to knock on the screen to see his juice options. The craft ice is my favorite.
Written by a customer while visiting lg.com
Posted by: Heth
from California
Verified Purchase:Yes
It’s very spacious inside for a side by side. The door needs to be open paat 90 degrees to open the very bottom drawer
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com