Customer reviews from lg.com
LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Average customer rating
4.2
(378 Reviews)
Rating breakdown 378 reviews
5 Stars
236
4 Stars
70
3 Stars
19
2 Stars
14
1 Star
39
85%of customers recommend this product.
(
215 out of
252)
Customer Reviews for LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Customer Rating
1
Not enough ice
on August 19, 2024
Posted by: Iceman4
from USA
[This review was collected as part of a promotion.] Does not make enough ice. Also needs a warning label about how to clean glass shelves because mine shattered. Very dangerous. I regret this purchase.
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy true, LG Digital Care Team, August 21, 2024
Hi there! We appreciate your feedback, as we always want to ensure customers have the best experience possible with all LG home appliances. We recommend checking out the ThinQ app so you can customize your ice preferences and set your fridge to make ice more often. The Ice Plus feature also allows you to increase the amount of ice produced! Check out this link for more information on your ice maker and possible troubleshooting options: http://spr.ly/6429lIJqb. The shelves should be removed for proper cleaning, and we advise you to soak them in soapy water and then wipe them down with a soft sponge. If you need any additional assistance with your LG fridge, please feel free to reach out to us on social media at @LGUSSupport and include your contact details, model number, and Case number 2793973. *Jae
Written by a customer while visiting lg.com
Customer Rating
4
bad tasting ice
on September 3, 2024
Posted by: rjg43381
I purchased this about 5 Months ago and there is still a slight chemical taste to the water and ice. Even after changing the filter that came with the unit the taste still remains.
Written by a customer while visiting lg.com
Customer Rating
5
Great
on September 24, 2024
Posted by: Refrigerator side by side
[This review was collected as part of a promotion.] I bought it from LG .refrigerator side by side with craft ice
Written by a customer while visiting lg.com
Customer Rating
5
Spacious
on December 15, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Super Spacious. Love my refrigerator. Love the instant view.
Written by a customer while visiting lg.com
Customer Rating
5
Overall Great Refrigerator
on February 6, 2025
Posted by: Steelferg
from Piscataway, NJ
I’ve had this refrigerator for almost 2 years now and have no issues whatsoever. The craft ice feature is fantastic for serving cocktails and drinks.
Pros: Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy true, LG Digital Care Team, Josh, February 6, 2025
Hey there! Nothing beats having a fancy drink with friends like cocktails and craft ice from your LG refrigerator. 🍸 If you ever need anything for your fridge in the future, we're just a private message away on social media at @LGUSSupport. Cheers! 🥂 *Josh
Written by a customer while visiting lg.com
Customer Rating
1
DO NOT Purchase, buyer be aware!!
on May 17, 2025
Posted by: Dpho888
from Iowa City, IA
Refrigerator broke down after 2 years with compressor and condenser going out. Craft ice maker broke as well with leaking into the container. These refrigerator’s are junk.
Pros: Style/Design
Quality
1
Features
4
Value
4
Response from lg.comBy Joslyn, LG Digital Care Team, May 18, 2025
Hey there! Thank you for bringing this to our attention. We want to make sure you're getting the best from your LG refrigerator for many years, because it’s meant to be the perfect companion for keeping your food and drinks chilled. Please check out this helpful guide at your leisure, as this will help here: https://www.youtube.com/watch?v=XFj0G2xTZL0. We would love to look into your possible available options, so please private message us on social media @LGUSSupport with your contact information and model number. We'll do everything we can to help you through this! ^Joslyn
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (4) ratings-only reviews
Overall Customer Rating
3.8
Features
4.5
Quality
3
Value
4