Customer reviews from lg.com
LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Average customer rating
4.2
(378 Reviews)
Rating breakdown 378 reviews
5 Stars
236
4 Stars
70
3 Stars
19
2 Stars
14
1 Star
39
85%of customers recommend this product.
(
215 out of
252)
Customer Reviews for LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Posted by: HellofromFl
from Florida
Verified Purchase:Yes
The fridge is beautiful and we have been happy with it.
There is a lot of room for the essentials. A few things that I don't like include the fingerprints but I would say that is with every stainless steel appliance. And the craft ice stopped working after 4 months.
We are in contact with the guarantee department and hopefully it can be resolved.
There is a lot of room for the essentials. A few things that I don't like include the fingerprints but I would say that is with every stainless steel appliance. And the craft ice stopped working after 4 months.
We are in contact with the guarantee department and hopefully it can be resolved.
Quality
4
Features
5
Value
5
Response from lg.comBy Alice Feliz V. Luna, Social Media, April 11, 2023
Wow! Thank you so much for your positive feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to to serving you always. We're sorry to hear you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. ^Jolly
Written by a customer while visiting lg.com
Posted by: Carla GB
from North Augusta SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's been a few weeks since I received my LG Side-By-Side Refrigerator. I'm so happy to have given LG a try! The refrigerator was recommended on several 2023 review websites. The refrigerator is sleek and has plenty of room! I love the door-in-door feature.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony Jaimes , VXI Austin , April 19, 2023
Hey there, Carla. We're very happy to hear with your pleasant experience with your LG 27 cu.ft. Smart Side-By-Side InstaView® Door-in-Door® Refrigerator with Craft Ice LRSVS2706S. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony
Written by a customer while visiting lg.com
Posted by: Cal Cal
from California
Verified Purchase:Yes
Really like our new refrigerator with a few comments:
1. Does not have a drip catcher at the water dispenser
2. Did not come with a Utility Box
3. Like the Craft Ice
1. Does not have a drip catcher at the water dispenser
2. Did not come with a Utility Box
3. Like the Craft Ice
Pros: Quality, Style/Design
Quality
4
Features
3
Value
4
Response from lg.comBy Jai., LG Social., May 4, 2023
Hey there. Thank you for sharing your love for our LG Washer. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: Rick owns
from Detroit, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] i owned this fridge for less than a year, and in the 1 year i had it, we replaced the Compressor, the condenser and some hoses.
This Friday makes a very loud noise when the compressor turns on.
This Friday makes a very loud noise when the compressor turns on.
Pros: ease of use
Quality
1
Features
1
Value
4
Response from lg.comBy Rita, Social/LG, May 31, 2023
We appreciate you taking the time to share your concerns and understand your need for a functioning refrigerator! We'd love to look further into this with you, so in order to give you the best assistance possible, please send us a private or direct message via Facebook or Twitter with your contact information and the model and serial numbers of your unit, using the handle @LGUSSupport. We look forward to your response. ~Rita
Written by a customer while visiting lg.com
Posted by: Nick2023
from Oklahoma
Verified Purchase:Yes
Broken in less then 2 years waiting on warranty repair for comprssor now going on 20 days
Quality
1
Features
1
Value
1
Response from lg.comBy Jai., LG Social., June 27, 2023
Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Written by a customer while visiting lg.com
Posted by: Its a Beauty
from Atlanta
Verified Purchase:Yes
I can’t express how much character the refrigerator brings to my kitchen. My children and I love the ability to open the partial door to see what’s in it. My son even did a TikTok with it in it. We glad to have this addition to our kitchen.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Lrses2706v
from Clarksville tn
Verified Purchase:Yes
[This review was collected as part of a promotion.] I felt in love with this refrigerator when I first saw it, I had to have it.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
LG draft ice maker stops working after 6 months
on July 22, 2023
Posted by: Lana1064
from Lathrop, CA
Verified Purchase:Yes
A little disappointed with LG draft ice maker. The advertisement regarding LG draft ice got my interest in purchasing this LG refrigerator; however, after 6 months of purchasing the refrigerator, the draft ice maker stops working. It started with leaking water and stop working altogether :-(. In addition, the glass shelves on the freezer side are not really stable especially when pulling out drawers right underneath, the shelves move with the pull out drawers and they do not stay in place. Also the refrigerator is making quite loud noise when it is filling up water to make ice in the regular icemaker (note: this refrigerator comes with 2 icemakers (draft and regular ice)
Pros: Performance
Quality
3
Features
3
Value
3
Response from lg.comBy Shaina Mae F. Marquez, LG Social Media, July 24, 2023
We're sorry to hear you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. -Shae
Written by a customer while visiting lg.com