Customer reviews from lg.com
LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Average customer rating
4.2
(378 Reviews)
Rating breakdown 378 reviews
5 Stars
236
4 Stars
70
3 Stars
19
2 Stars
14
1 Star
39
85%of customers recommend this product.
(
215 out of
252)
Customer Reviews for LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Posted by: Drewman
from Loveland, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator two weeks ago and so far I like it. Door in door feature is nice but I had to have the door replaced because it did not latch properly. I like the craft ice feature and overall look of the appliance. I am not impressed with the quality of the components (drawers, shelves, etc.) as it seems that these items are being built as throw away items.
Pros: Style/Design, Features/Settings
Quality
3
Features
5
Value
4
Response from lg.comBy Sandy, Social Media, June 29, 2022
Thank you for your feedback and we will be happy to pass this along to our product developers.^Sandy
Written by a customer while visiting lg.com
Posted by: Sarah4
from Pittsburgh
Verified Purchase:Yes
[This review was collected as part of a promotion.] In one year, the metal strips going around the doors fell off and needed glued back on. And worst part is the freezer stopped working, had to get it serviced and replace the motherboard. Then the fridge light would not go out and needed it serviced again. I can’t believe how low quality this fridge is for the price. Not a good product at all.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, July 20, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Anonymous
from South Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased 2 years ago and still loving it. Love the stainless steel look.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ROBIN ROSEWITZ
from Fountain Valley, CA
Verified Purchase:Yes
They replaced the gasket on the freezer door and it is still getting frost inside.
Quality
3
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, August 10, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Customer Rating
4
Knowledgeable Technician and Excellent Customer
on August 16, 2022
Posted by: Electronics Refrigerator
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our technician was very knowledgeable and kind Very fast response once the part was received
Pros: ease of use, Features/Settings, Performance
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: lisa stanard
from upstate new york
Verified Purchase:Yes
[This review was collected as part of a promotion.] freezer stopped working after only a few years i have a large family and i need my appliances to work.
Pros: Style/Design
Quality
3
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, August 22, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Posted by: Bernd Dulce
from Spanaway, Washington
Verified Purchase:Yes
Freezer stopped working completely 2yrs after purchase
Pros: ease of use, Style/Design
Quality
2
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, August 22, 2022
We hate to hear this and looking at your case you are scheduled on 8/26 between 8 am and 12 pm. Thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Customer Rating
5
I love all the compartments of my refrigerator. S.
on September 11, 2022
Posted by: Jenny Gilchrist
from Statesville
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm so glad that I chose LG. Best refrigerator in my lifetime
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com