Customer reviews from lg.com
LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Average customer rating
4.2
(378 Reviews)
Rating breakdown 378 reviews
5 Stars
236
4 Stars
70
3 Stars
19
2 Stars
14
1 Star
39
85%of customers recommend this product.
(
215 out of
252)
Customer Reviews for LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Customer Rating
1
4 months old Broke the week of Thanksgiving!
on December 6, 2021
Posted by: Flower666
from San Diego CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 4 months ago and am very unhappy. The entire unit quit working the week before Thanksgiving almost costing us hundreds in food. 1st attempt to fix did not work, repair man coming back tomorrow to diagnose again. 2 weeks + with no fridge is terrible!! I would never refer this unit to anyone.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 8, 2021
We hate hearing you are having an issue with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Sandradeewitch
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] My new LG frig still has the same problem in the freeze after a repairman visit!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 15, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Simple and good quality
on December 18, 2021
Posted by: Cami00879
from Irvine
I was hoping to have this one as looks so simple and modern design even it took a month because of Covid low supplied.
Enough capacity and we don’t have any issue so far. Keep the foods perfectly.
Love it so much !
Love it so much !
I love LG’s products !
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Reese000
from Hudson, Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got this refrigerator 3 weeks ago and nothing but issues. Compressor, computer board. I’m over it!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2022
We hate hearing you are having an issue with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Tnyc
from Newport NH
Verified Purchase:Yes
We love 5his frig. Everything about it is perfect. Very satisfied with 5his purchase,
Pros: Style/Design, ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: OCguy
from Orange County, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had the unit for 4 months already and tried everything that was recommended. Frost still collects on the top. Need to constantly wipe it off to prevent accumulation. Frost even bulids up on the ice maker switch.
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, January 4, 2022
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: rowdylag
from Hazard, KY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 8 months ago and it worked for about 4 months. Very disappointed.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: GbJr
from Troutville, Va
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love our new refrigerator. No door handles to clean. Only wish it had a bit more room but overall we’re very pleased.
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com