Customer reviews from lg.com
LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Average customer rating
4.2
(378 Reviews)
Rating breakdown 378 reviews
5 Stars
236
4 Stars
70
3 Stars
19
2 Stars
14
1 Star
39
85%of customers recommend this product.
(
215 out of
252)
Customer Reviews for LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Posted by: Jaclynn
from Texas
Verified Purchase:Yes
Brand new refrigerator and froze everything- technician had to come out and 4 parts had to be ordered. Having to turn breaker off to fridge every night to keep the items from freezing so solid. It actually froze coke cans so solid they were exploding and popping the bottoms off like little bombs. The refrigerator is beautiful- just praying it isn’t a lemon.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 5, 2021
We hate hearing you are having an issue with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Brookton
from Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] Looks very nice in the kitchen, we get complement on it all the time. We like the little door so the whole refrigerator is not opened. The only thing I can say that I don’t like is the shelves are a little small. Thing get lost in it all the time.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Gameshow
from Chicago, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Hard to find good side by side fridges these days, seems everyone wants a drawer or french door top and bottoms. This fridge with the easy-view glass that you can tap to view is fun and convenient when you just need something out of the door. It's nice that it has an ice maker in the freezer and lots of different ways you can adjust the shelves. It's also easy to take the doors off in case you bought it before your kitchen remodel was complete and have to move it into the dining room and back :)
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Nana2004
from Zephyrhills FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this to replace a smaller fridge in a house we bought and I love it!! The only issue was getting it level...took some work but perfect now!
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: BrigWagg
from Hillsboro,Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Typically do not by side by side. Seams like the freezer has more space. Like the in door with light feature
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Dan34
from Ogden Utah
Verified Purchase:Yes
Took it back after 3 weeks will never buy lg again
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 2, 2021
Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Refrigerators, please visit https://www.lg.com/us/refrigerators. You can always reach out to LG Customer Support by private message via Facebook Messenger @LGUSSupport with any product questions or concerns and use #VOC. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Great Frdige-Way to easy to damage
on November 13, 2021
Posted by: Tiff1
from Powell Butte Or
[This review was collected as part of a promotion.] Love this fridge ! Within 2 months of buying all of a sudden dents started showing up. We can’t even identify how they happened. No kids or careless people in the house. It’s seems like you barely touch it and it dents. Sadly will need to buy replacement panels which will probably cost half of the fridge. Otherwise great design and functions
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, November 15, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Cc3313
from Bandera, tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Too new to say much. We had a problem with compressor but a repairman took care of that problem
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com