Customer reviews from lg.com
LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Average customer rating
4.2
(378 Reviews)
Rating breakdown 378 reviews
5 Stars
236
4 Stars
70
3 Stars
19
2 Stars
14
1 Star
39
85%of customers recommend this product.
(
215 out of
252)
Customer Reviews for LG - 26.8 Cu. Ft. Side-by-Side InstaView Door-in-Door Refrigerator with Ice Maker - Platinum Silver
Posted by: Kedda
from Bennettsville, SC
Verified Purchase:Yes
Have had refrigerator less than a year and it’s not working at all. It’s taken months to try to resolve with LG and I keep getting the run around and being passed from person to person. This experience has been traumatizing.
Pros: Performance, Quality
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 1, 2021
We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support by private message via Twitter or Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Defective Refrigerator
on December 13, 2020
Posted by: Lisa Lisa 1
from Orange County, CA
I bought this model in July and returned it a few days later. It was forming a condensation on the top (ceiling) of the inside of the freezer. The icy patch was the size of a saucer and was constantly forming each time I would remove it. You could see where it would be wet then freeze up the slight dripping. The service tech, whoever he worked for was useless and offered no solution!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 15, 2020
We hate to hear that your unit did not meet your expectations. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. If needed, you can contact our Customer Support at 800.243.0000 for further assistance. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Piece of junk that you can’t or will not service
on February 21, 2021
Posted by: Jmmm
from Golden Valley,AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this unit and I paid top dollar. I relied on the LG brand for quality. You let me down. My seven month old warrantied unit has been broke down since the fourth of the month and I still have not seen a tech for service.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 23, 2021
We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: First Last LG
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this 2 months ago, and it was freezing my food in the refrigerator side.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, March 1, 2021
We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: NO ICE MAKER
from VIRGINIA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I LOVE MY FRIDGE HOWEVER I CAN NOT USE MY ICE MAKER. THEY CLAIM THEY CANNOT HOOK UP THE ICE MAKER BECAUSE THERE IS NO CONNECTION. I HAVE ALL THE PARTS TO FOR THE CONNECTION SO I DON'T UNDERSTAND WHY THEY CAN'T INSTALL IT.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
1
Value
2
Written by a customer while visiting lg.com
Posted by: Pab85
from Miami
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not enough lights inside. Hard to see items at the bottom.
Pros: Quality, Style/Design
Quality
4
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, June 27, 2022
We hate to hear this and thank you for your feedback. We will be happy to pass this along to our product developers.^Sandy
Written by a customer while visiting lg.com
Posted by: Harry29073
from Lexington sc
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've never been so discussed in my entire life with this much incompetence
Pros: ease of use
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 13, 2021
I'd like to see if we can offer assistance and answer any question you have. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better answer your concerns and/or question you have. Thank you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Sleepybreezy
from Richmond VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this fridge a month ago and I'm so excited to use it. I haven't gotten the chance just yet because my house is still being built but I love it already.
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com