Customer reviews from lg.com
LG - 23.5 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice - Stainless Steel
Average customer rating
4.5 out of 5
4.5
(82 Reviews)
Open Ratings Snapshot
Rating breakdown 82 reviews
5 Stars
62
4 Stars
9
3 Stars
3
2 Stars
3
1 Star
5
90%of customers recommend this product. 
(
45 out of 50
)
Best Buy Privacy Policy
Customer Reviews for LG - 23.5 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice - Stainless Steel
Customer Rating
5 out of 5
5
Best refrigerator
on January 29, 2023
Posted by: NancySoCal
from Lake Forest, CA
This has been the best refrigerator we’ve purchased. All the features you want without being complicated. Easy to store food and drinks and reconfigure as needed
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5 out of 5
5
Features
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting lg.com
Customer Rating
4 out of 5
4
Wonderful features
on April 17, 2023
Posted by: MH2O
from The Villages
[This review was collected as part of a promotion.] I bought the LG refrigerator in 2020. I really enjoy the features and would have rated 5 stars. However, my only complaint is the craft ice maker that needed to be replaced 5 times. Hopefully with the new design to the craft ice maker this will be the last. The technician from LG who did the repair seemed competent and knew of the problem and the fix.
Pros: ease of use, Quality, Style/Design, Performance
Quality
4 out of 5
4
Features
5 out of 5
5
Value
4 out of 5
4
Response from lg.comBy Dhana Danee EnriquezLG Social MediaApril 17, 2023
Thank you for taking the time to communicate with us about your experience with your LG 24 cu. ft. Smart wi-fi Enabled Door-in-Door® Counter-Depth Refrigerator with Craft Ice™ Maker, model LRFDC2406S. We’re glad to hear that you have a great experience with our service technician. We apologize for any inconvenience this has caused you and sincerely appreciate your patience during the process. Please know that this is not the experience we are trying to achieve. We always try our best to give our clients the best products we can, so it's distressing for us to hear if you had a bad experience. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee
Written by a customer while visiting lg.com
Customer Rating
1 out of 5
1
Horrible craft ice reliability
on August 1, 2023
Posted by: Biggtown
from Dunedin, FL
I have owned the fridge for half a year. In that time I have had to reset the craft ice maker countless times, It is now to the point in month seven that it will not rest or produce ice.
This was the singular reason for purchasing this brand! It is worthless at this point.
Pros: Features/Settings
Quality
1 out of 5
1
Features
3 out of 5
3
Value
1 out of 5
1
Response from lg.comBy Tony211LG SocialAugust 2, 2023
Hey there. We appreciate your review in regards to your refrigerator. We assure you that your review is considered and does not go unnoticed. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^Anthony







Written by a customer while visiting lg.com
Customer Rating
5 out of 5
5
4201dollars
on February 19, 2024
Posted by: lgcadillac
this is the cadillac of refrigerators* it has everything i need including thinq software which notifies me when icebin is full over my wireless computer network
Quality
5 out of 5
5
Features
4 out of 5
4
Value
1 out of 5
1
Written by a customer while visiting lg.com
Customer Rating
1 out of 5
1
not very cool of this off brand logitech company
on June 12, 2023
Posted by: doodoo27
from New York, NY
this fridge is straight doodoo. this fridge is straight doodoo.
Pros: camera
Quality
1 out of 5
1
Features
1 out of 5
1
Value
1 out of 5
1
Response from lg.comBy Christian JimenezLG Social MediaJune 13, 2023
Hi, we regret to hear your dissatisfied with your 24 cu. ft. Smart wi-fi Enabled Counter-Depth Refrigerator. Should the reason for a low rating be an ongoing issue, don't hesitate to reach out to us for support! You can see our contact options here: https://www.lg.com/us/support/contact. Alternatively, should you feel the need to provide your feedback, you can do so here: https://www.lg.com/us/support/feedback. We look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com
Customer Rating
5 out of 5
5
Fabulous!
on April 20, 2021
Posted by: Marc21
from Columbus OH
[This review was collected as part of a promotion.] I just bought this refrigerator on recommendation from my sons. My brother also bought one!
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5 out of 5
5
Features
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting lg.com
Customer Rating
4 out of 5
4
on March 24, 2021
Posted by: Blinker
from Los Angeles CA
[This review was collected as part of a promotion.] I really love the door in door feature. The veggie bin keeps the produce fresh longer.
I would recommend this to a friend!
Quality
5 out of 5
5
Features
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting lg.com
Customer Rating
5 out of 5
5
Love the little door
on April 2, 2021
Posted by: cspofford
from Burnsville, MN
[This review was collected as part of a promotion.] I bought this fridge a month ago and have been very happy. We had not had a counter depth fridge in a space built for one. This fits great. Love the craft ice maker and the features of multiple doors, slide out freezer and adjustable shelving. Only one issue is that we are having to adjust to how to fill the freezer to not bury things and reorienting how we put tall, large bottles in the fridge. As we relearn we enjoy it more.
Pros: Style/Design, Features/Settings, Performance
I would recommend this to a friend!
Quality
5 out of 5
5
Features
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting lg.com
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