Customer reviews from lg.com
LG - 23.5 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice - Stainless Steel
Average customer rating
4.5
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
62
4 Stars
9
3 Stars
3
2 Stars
3
1 Star
5
90%of customers recommend this product.
(
45 out of
50)
Customer Reviews for LG - 23.5 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice - Stainless Steel
Posted by: gdrinot
from Aubrey, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the fridge overall, but there are definitely a couple of kinks to work out.
First, the left door doesn't always engage the middle transition when opening so when you close it after the right door it'll slam. You have to adjust it manually or close it first.
Second, the bottom drawer (meat/deli) doesn't come out all the way and has a weird top that you can halfway lift. It's not very useful unfortunately.
Third, the freezer drawer where the craft ice bucket sits in isn't flat. Seems to bend with the temperature and makes the basket not fit correctly. This does not create an issue for me, or at least hasn't so far, but could be a problem down the road if I decide to use that drawer more for freezing other items.
Fourth, and most annoying, the craft ice is horrible. It's great that I have a half assed sphere that I can use as everyday, but certainly would not use it for a party. I had read some of the other comments about the flat bottoms, I assumed they were from sitting there however that is not the case. The ice maker makes them like that, which is a massive design flaw.
First, the left door doesn't always engage the middle transition when opening so when you close it after the right door it'll slam. You have to adjust it manually or close it first.
Second, the bottom drawer (meat/deli) doesn't come out all the way and has a weird top that you can halfway lift. It's not very useful unfortunately.
Third, the freezer drawer where the craft ice bucket sits in isn't flat. Seems to bend with the temperature and makes the basket not fit correctly. This does not create an issue for me, or at least hasn't so far, but could be a problem down the road if I decide to use that drawer more for freezing other items.
Fourth, and most annoying, the craft ice is horrible. It's great that I have a half assed sphere that I can use as everyday, but certainly would not use it for a party. I had read some of the other comments about the flat bottoms, I assumed they were from sitting there however that is not the case. The ice maker makes them like that, which is a massive design flaw.
Pros: Style/Design, Quality
No, I would not recommend this to a friend.
Quality
4
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 28, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: JOKI
from Aurora, Co
Verified Purchase:Yes
[This review was collected as part of a promotion.] Still waiting on our final reimbursement form from LG. Crapped out after 1 month and have had 3 repair attempts to no avail. Don't know if I would have liked it.
Quality
1
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, July 29, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info .^Sandy
Written by a customer while visiting lg.com
Posted by: NancySoCal
from Lake Forest, CA
Verified Purchase:Yes
This has been the best refrigerator we’ve purchased. All the features you want without being complicated. Easy to store food and drinks and reconfigure as needed
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: MH2O
from The Villages
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the LG refrigerator in 2020. I really enjoy the features and would have rated 5 stars. However, my only complaint is the craft ice maker that needed to be replaced 5 times. Hopefully with the new design to the craft ice maker this will be the last. The technician from LG who did the repair seemed competent and knew of the problem and the fix.
Pros: ease of use, Quality, Style/Design, Performance
Quality
4
Features
5
Value
4
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 17, 2023
Thank you for taking the time to communicate with us about your experience with your LG 24 cu. ft. Smart wi-fi Enabled Door-in-Door® Counter-Depth Refrigerator with Craft Ice™ Maker, model LRFDC2406S. We’re glad to hear that you have a great experience with our service technician. We apologize for any inconvenience this has caused you and sincerely appreciate your patience during the process. Please know that this is not the experience we are trying to achieve. We always try our best to give our clients the best products we can, so it's distressing for us to hear if you had a bad experience. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee
Written by a customer while visiting lg.com
Posted by: Biggtown
from Dunedin, FL
Verified Purchase:Yes
I have owned the fridge for half a year. In that time I have had to reset the craft ice maker countless times, It is now to the point in month seven that it will not rest or produce ice.
This was the singular reason for purchasing this brand! It is worthless at this point.
This was the singular reason for purchasing this brand! It is worthless at this point.
Pros: Features/Settings
Quality
1
Features
3
Value
1
Response from lg.comBy Tony211, LG Social, August 2, 2023
Hey there. We appreciate your review in regards to your refrigerator. We assure you that your review is considered and does not go unnoticed. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
5
4201dollars
on February 19, 2024
Posted by: lgcadillac
this is the cadillac of refrigerators* it has everything i need including thinq software which notifies me when icebin is full over my wireless computer network
Quality
5
Features
4
Value
1
Written by a customer while visiting lg.com
Customer Rating
1
not very cool of this off brand logitech company
on June 12, 2023
Posted by: doodoo27
from New York, NY
this fridge is straight doodoo. this fridge is straight doodoo.
Pros: camera
Quality
1
Features
1
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, June 13, 2023
Hi, we regret to hear your dissatisfied with your 24 cu. ft. Smart wi-fi Enabled Counter-Depth Refrigerator. Should the reason for a low rating be an ongoing issue, don't hesitate to reach out to us for support! You can see our contact options here: https://www.lg.com/us/support/contact. Alternatively, should you feel the need to provide your feedback, you can do so here: https://www.lg.com/us/support/feedback. We look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com
Posted by: Marc21
from Columbus OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] I just bought this refrigerator on recommendation from my sons. My brother also bought one!
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com