Customer reviews from lg.com
LG - 23.5 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice - Stainless Steel
Average customer rating
4.4
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
62
4 Stars
9
3 Stars
3
2 Stars
4
1 Star
5
90%of customers recommend this product.
(
45 out of
50)
Customer Reviews for LG - 23.5 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice - Stainless Steel
Customer Rating
2
Replacement Craft ice maker
on May 17, 2026
Posted by: CEM3
Craft ice maker stopped working, LG sent another craft ice maker. After only a couple months, the replacement craft ice maker stopped working. Tried everything recommended and it still doesn’t work. I don’t recommend getting one as there seems to be an issue with the design. Other than that, we like our fridge. Runs quiet, love the cold filtered water in the door. All that being said, it was really nice having craft ice, even if it was only for a short time.
Response from lg.comBy LG, May 20, 2026
Hi. We appreciate you sharing your experience with your LG LRFDC2406D Refrigerator, and we understand how much you enjoyed having Craft Ice as part of your daily routine. When the Craft Ice maker stops producing, confirming the freezer is set to 0°F, ensuring the ice maker is switched on, and giving the unit a full 24–48 hours after a reset can help the system cycle properly. Checking for any frost buildup around the ice compartment can also help restore airflow to the ice‑making fan. You can review additional steps for ice‑maker performance here:
https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181
We’d be glad to take a closer look at your unit details and the replacement maker to help determine the next steps. Please reach out to us at lgdigitalcare@lg.sprinklrsupport.com.LG Digital Care ^James
https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181
We’d be glad to take a closer look at your unit details and the replacement maker to help determine the next steps. Please reach out to us at lgdigitalcare@lg.sprinklrsupport.com.LG Digital Care ^James
Written by a customer while visiting lg.com
Posted by: Happy4u
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm so happy with my LG. It is much more than I ever expected.
Response from lg.comBy ^Rich, LG Digital Care Team, March 28, 2026
Hi there, we understand and appreciate you sharing your experience with your LG LRFTC2406S French 3‑Door Refrigerator. It’s wonderful to hear how happy you are with it. When a new refrigerator exceeds expectations, that’s exactly the kind of experience we love to celebrate. We’re glad it’s been a great fit for your home.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
#LifesGood ❤️
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Posted by: Schubiemom
from Inverness, Il
Verified Purchase:Yes
This is my first LG product and I am thrilled with it. It looks BEAUTIFUL in my kitchen and it is beautiful on the inside. The internal structure is easy to organize and find the contents. The door shelves are sized well and there is no wasted space. My favorite is the mini-door for quick access to large drink bottles; i.e. 2 gallons of milk or 3-4 liters of soda or perhaps prosecco when we are entertaining. The craft ice is a real crowd pleaser. Everyone who comes in our kitchen takes notice of the refrigerator and usually compliments its look and features. The only reason I did not give it 5 Stars was we have had the craft icemaker replaced 3 times (under warranty) and I was advised on the last replacement (January 2024) that the problem has been corrected and not expected to reoccur.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
4201dollars
on February 19, 2024
Posted by: lgcadillac
this is the cadillac of refrigerators* it has everything i need including thinq software which notifies me when icebin is full over my wireless computer network
Quality
5
Features
4
Value
1
Written by a customer while visiting lg.com
Posted by: Schubiemom
from Inverness, Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been the proud owner of this refrigerator for 2 years. Not only is it beautiful; it is spacious, it's easy to organize and easy to keep clean. I especially like the "door in door" convenience for large containers. I'm always pleased when guests like to help themselves for drinks. They will often open all the doors just for a good look and comment they would like this for their next refrigerator. The Craft Ice is always a hit, even during this winter of below-zero weather.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Biggtown
from Dunedin, FL
Verified Purchase:Yes
I have owned the fridge for half a year. In that time I have had to reset the craft ice maker countless times, It is now to the point in month seven that it will not rest or produce ice.
This was the singular reason for purchasing this brand! It is worthless at this point.
This was the singular reason for purchasing this brand! It is worthless at this point.
Pros: Features/Settings
Quality
1
Features
3
Value
1
Response from lg.comBy Tony211, LG Social, August 2, 2023
Hey there. We appreciate your review in regards to your refrigerator. We assure you that your review is considered and does not go unnoticed. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^Anthony
Written by a customer while visiting lg.com
Posted by: Blackberry2
from St. Louis, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really like my refrigerator only having problems in connecting it to my phone using the
LG ThinQ. Nothing seems to work for connection to my iPhone but will continue to try.
LG ThinQ. Nothing seems to work for connection to my iPhone but will continue to try.
Pros: Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
not very cool of this off brand logitech company
on June 12, 2023
Posted by: doodoo27
from New York, NY
this fridge is straight doodoo. this fridge is straight doodoo.
Pros: camera
Quality
1
Features
1
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, June 13, 2023
Hi, we regret to hear your dissatisfied with your 24 cu. ft. Smart wi-fi Enabled Counter-Depth Refrigerator. Should the reason for a low rating be an ongoing issue, don't hesitate to reach out to us for support! You can see our contact options here: https://www.lg.com/us/support/contact. Alternatively, should you feel the need to provide your feedback, you can do so here: https://www.lg.com/us/support/feedback. We look forward to hearing from you! ^Chris
Written by a customer while visiting lg.com