Customer reviews from lg.com
LG - 23.5 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice - Stainless Steel
Average customer rating
4.5
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
62
4 Stars
9
3 Stars
3
2 Stars
3
1 Star
5
90%of customers recommend this product.
(
45 out of
50)
Customer Reviews for LG - 23.5 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice - Stainless Steel
Customer Rating
5
Incredible refrigerator
on April 17, 2021
Posted by: Jt8765
from Thousand Oaks, Ca.
What an upgrade!! We love this fridge. It’s absolutely beautiful and has so much more room for everything. It’s designed really well. The door in door feature is our favorite thing (we got it without the window because we don’t need to see what we have in our fridge...seems pointless).
The only negative things I can say about it is: the ice machine is not designed well. If you want to add ice cubes to a small water bottle, you either have to open the ice machine door and literally remove the ice machine basket to grab some ice or put ice in a big cup and transfer to the water bottle by hand.
The craft ice is nice but we’re never gonna use it. Wish it would make regular ice.
Can’t figure out how to turn off the door alarm. The app will notify you if the door is open. But only after 10 minutes.
Other than that...it’s incredible and we are so happy with our purchase.
The only negative things I can say about it is: the ice machine is not designed well. If you want to add ice cubes to a small water bottle, you either have to open the ice machine door and literally remove the ice machine basket to grab some ice or put ice in a big cup and transfer to the water bottle by hand.
The craft ice is nice but we’re never gonna use it. Wish it would make regular ice.
Can’t figure out how to turn off the door alarm. The app will notify you if the door is open. But only after 10 minutes.
Other than that...it’s incredible and we are so happy with our purchase.
Pros: Style/Design, Performance, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
TERRIBLE
on April 22, 2021
Posted by: cc24
from Texas
We have had to replace the compressor twice!!! Not a good purchase!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
I am very happy with this refrigerator
on April 23, 2021
Posted by: L daliz
from Melbourne, fl
[This review was collected as part of a promotion.] I like the door in door, the looks of it, and the Layout.
However, if you use a lot of ice, this may not be the refrigerator for you. The designer ice is pretty, but takes forever to make, and the other ice maker has a rather small bin.
Another odd thing, and the instructions say this happens, is a loud noise sometimes when dispensing ice from the door.
However, if you use a lot of ice, this may not be the refrigerator for you. The designer ice is pretty, but takes forever to make, and the other ice maker has a rather small bin.
Another odd thing, and the instructions say this happens, is a loud noise sometimes when dispensing ice from the door.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Great Features-Lots of Problems
on April 28, 2021
Posted by: SLLN
from California
I would love this refrigerator if I hadn't had some many problems with it since it has been installed. When it was first installed, it sounded like a jet airplane for several days. The compressor was out of place.
I continually get error messages from the ThinQ app about the freezer door being open when it is closed. I can open it and reclose it and I still get the messages.
Whenever I dispense any ice, even a small glass, I get a message that the ice dispenser has been depleted, even if the bucket is still full of ice. I haven't found a resolution to that yet.
I really like the features and design, but am very disappointed at the quality of this refrigerator. At this point, I would not buy another LG refrigerator.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, April 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Great refrigerator!
on May 7, 2021
Posted by: The Big Kahuna
from Cary, NC
[This review was collected as part of a promotion.] We replaced another brand French Door refrigerator that we gave up on after six years. This one is great! I really like the extra space we have by the way the ice maker is built into the door. The other refrigerator was the same size but this one seems larger because of the way the storage space is designed..
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Wonderful features!
on May 14, 2021
Posted by: Tree10
from Norman, OK
[This review was collected as part of a promotion.] I love this refrigerator. It has so much room inside. There is no wasted space.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
super unreliable
on October 2, 2021
Posted by: unhappycustomer2019
I bought this in March of this year. After 2 weeks, the craft ice maker stopped working. After COVID subsided a bit, a repair person is on the way after multiple back-and-forths with the company (yes, I DID watch all the videos, yes, I did try everything). Now a few months later I had to replace the water filter (thanks LG for the emails). Replaced with a genuine part that mapped to the number for the unit, and bam! Water all over the floor, all over the inside of the unit. No matter how you screw it in, it spits it out every time and gushes a bit.
I just hate this thing, and it was really expensive. Repair person coming to fix the ice maker in the freezer this week; now hoping I can get any ice at all. At this price point this is a horrible experience. I'm hoping that the repair person can get this to work as it was intended. I've spend far too many hours tinkering with what is supposed to be a luxury appliance, but actually isn't.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 4, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Good overall
on October 24, 2021
Posted by: gdrinot
from Aubrey, TX
[This review was collected as part of a promotion.] I like the fridge overall, but there are definitely a couple of kinks to work out.
First, the left door doesn't always engage the middle transition when opening so when you close it after the right door it'll slam. You have to adjust it manually or close it first.
Second, the bottom drawer (meat/deli) doesn't come out all the way and has a weird top that you can halfway lift. It's not very useful unfortunately.
Third, the freezer drawer where the craft ice bucket sits in isn't flat. Seems to bend with the temperature and makes the basket not fit correctly. This does not create an issue for me, or at least hasn't so far, but could be a problem down the road if I decide to use that drawer more for freezing other items.
Fourth, and most annoying, the craft ice is horrible. It's great that I have a half assed sphere that I can use as everyday, but certainly would not use it for a party. I had read some of the other comments about the flat bottoms, I assumed they were from sitting there however that is not the case. The ice maker makes them like that, which is a massive design flaw.
First, the left door doesn't always engage the middle transition when opening so when you close it after the right door it'll slam. You have to adjust it manually or close it first.
Second, the bottom drawer (meat/deli) doesn't come out all the way and has a weird top that you can halfway lift. It's not very useful unfortunately.
Third, the freezer drawer where the craft ice bucket sits in isn't flat. Seems to bend with the temperature and makes the basket not fit correctly. This does not create an issue for me, or at least hasn't so far, but could be a problem down the road if I decide to use that drawer more for freezing other items.
Fourth, and most annoying, the craft ice is horrible. It's great that I have a half assed sphere that I can use as everyday, but certainly would not use it for a party. I had read some of the other comments about the flat bottoms, I assumed they were from sitting there however that is not the case. The ice maker makes them like that, which is a massive design flaw.
Pros: Style/Design, Quality
No, I would not recommend this to a friend.
Quality
4
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 28, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com