Customer reviews from lg.com
LG - 23.5 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice - Stainless Steel
Average customer rating
4.4
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
62
4 Stars
9
3 Stars
3
2 Stars
4
1 Star
5
90%of customers recommend this product.
(
45 out of
50)
Customer Reviews for LG - 23.5 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice - Stainless Steel
Posted by: The Big Kahuna
from Cary, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] We replaced another brand French Door refrigerator that we gave up on after six years. This one is great! I really like the extra space we have by the way the ice maker is built into the door. The other refrigerator was the same size but this one seems larger because of the way the storage space is designed..
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Great Features-Lots of Problems
on April 28, 2021
Posted by: SLLN
from California
I would love this refrigerator if I hadn't had some many problems with it since it has been installed. When it was first installed, it sounded like a jet airplane for several days. The compressor was out of place.
I continually get error messages from the ThinQ app about the freezer door being open when it is closed. I can open it and reclose it and I still get the messages.
Whenever I dispense any ice, even a small glass, I get a message that the ice dispenser has been depleted, even if the bucket is still full of ice. I haven't found a resolution to that yet.
I really like the features and design, but am very disappointed at the quality of this refrigerator. At this point, I would not buy another LG refrigerator.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, April 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: L daliz
from Melbourne, fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the door in door, the looks of it, and the Layout.
However, if you use a lot of ice, this may not be the refrigerator for you. The designer ice is pretty, but takes forever to make, and the other ice maker has a rather small bin.
Another odd thing, and the instructions say this happens, is a loud noise sometimes when dispensing ice from the door.
However, if you use a lot of ice, this may not be the refrigerator for you. The designer ice is pretty, but takes forever to make, and the other ice maker has a rather small bin.
Another odd thing, and the instructions say this happens, is a loud noise sometimes when dispensing ice from the door.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
TERRIBLE
on April 22, 2021
Posted by: cc24
from Texas
We have had to replace the compressor twice!!! Not a good purchase!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Marc21
from Columbus OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] I just bought this refrigerator on recommendation from my sons. My brother also bought one!
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Wenron
from Newark, DE
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had this refrigerator for a few weeks and am so pleased. The freezer has 3 levels which is great for different sized items. Love the craft ice maker.the refrigerator has lots of room and since the ice maker is behind the door it doesn’t take up room on the shelves . Very happy with this purchase.
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jt8765
from Thousand Oaks, Ca.
Verified Purchase:Yes
What an upgrade!! We love this fridge. It’s absolutely beautiful and has so much more room for everything. It’s designed really well. The door in door feature is our favorite thing (we got it without the window because we don’t need to see what we have in our fridge...seems pointless).
The only negative things I can say about it is: the ice machine is not designed well. If you want to add ice cubes to a small water bottle, you either have to open the ice machine door and literally remove the ice machine basket to grab some ice or put ice in a big cup and transfer to the water bottle by hand.
The craft ice is nice but we’re never gonna use it. Wish it would make regular ice.
Can’t figure out how to turn off the door alarm. The app will notify you if the door is open. But only after 10 minutes.
Other than that...it’s incredible and we are so happy with our purchase.
The only negative things I can say about it is: the ice machine is not designed well. If you want to add ice cubes to a small water bottle, you either have to open the ice machine door and literally remove the ice machine basket to grab some ice or put ice in a big cup and transfer to the water bottle by hand.
The craft ice is nice but we’re never gonna use it. Wish it would make regular ice.
Can’t figure out how to turn off the door alarm. The app will notify you if the door is open. But only after 10 minutes.
Other than that...it’s incredible and we are so happy with our purchase.
Pros: Style/Design, Performance, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Perfect Appliance!
on April 11, 2021
Posted by: WLBo
from Birmingham, AL
[This review was collected as part of a promotion.] We bought our LRFDC2406S counter depth fridge about 6 weeks ago. We couldn’t be happier with our choice. The controls are easy to use, the in-door water & ice maker works perfectly and for a smaller unit keeps up with all our ice demands. And the craft ice maker in the freezer is a surprisingly nice feature. 24 cu.ft. Is about the max you can get in a counter depth unit and this unit makes great use of the space. LG has a winner with this fridge and I’m glad we chose it.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com