Customer reviews from lg.com
LG - 23.5 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice - Stainless Steel
Average customer rating
4.5
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
62
4 Stars
9
3 Stars
3
2 Stars
3
1 Star
5
90%of customers recommend this product.
(
45 out of
50)
Customer Reviews for LG - 23.5 Cu. Ft. French Door-in-Door Counter-Depth Smart Refrigerator with Craft Ice - Stainless Steel
Posted by: SamF57
from Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great refrigerator. This our second LG counter depth refrigerator. Door in door features are improved as is the ice and water dispenser.
Pros: Quality, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: TimK13
from Clay, NY
Verified Purchase:Yes
The Style and the flexibility of this fridge is great. Kids love the Craft Ice option and I love the space saving design.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jan Phillips
from Burnsville, NC
Verified Purchase:Yes
Our new LG refrigerator is not only very functional but a beautiful addition to our newly remodeled kitchen. I really like the two ice makers and the option of size on the ball ice cubes and the ability to open a door just to grab the milk or drinks instead of opening the whole door. Much more efficient use of electricity. Quality performance and would highly recommend to anyone who wants or needs a new refrigerator!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Susan401
from NPB, FL
Verified Purchase:Yes
This is a great refrigerator. I love the door in door and the craft ice feature. This is actually my second refrigerator with this model as I have this same one up North!
Pros: Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Christian Jimenez, LG Social Media, April 7, 2023
Hi, thank you for the 5 star review for your 24 cu. ft. Smart Counter-Depth Refrigerator with Craft Ice™ Maker. Enjoy the sleek, flush with your counter look of your refrigerator. Should you need support, don't hesitate to reach out to us via chat or phone support. More information for these support options can be found here: https://www.lg.com/us/support/contact. We'd be happy to assist you! ^Chris
Written by a customer while visiting lg.com
Posted by: LG Microwave Unit
from Savannah, Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] We just moved into our new home and the LG Refrigerator Unit is wonderful. the door design is great with an extra "Door" on the door that opens from the front or when the door is open. I know this is confusing, however, if you are looking at one, you will be pleasantly suprised. We are pleased this purchase.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 15, 2023
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We'll make sure to pass this to our team, this will surely make their day! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Blackberry2
from St. Louis, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really like my refrigerator only having problems in connecting it to my phone using the
LG ThinQ. Nothing seems to work for connection to my iPhone but will continue to try.
LG ThinQ. Nothing seems to work for connection to my iPhone but will continue to try.
Pros: Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Schubiemom
from Inverness, Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been the proud owner of this refrigerator for 2 years. Not only is it beautiful; it is spacious, it's easy to organize and easy to keep clean. I especially like the "door in door" convenience for large containers. I'm always pleased when guests like to help themselves for drinks. They will often open all the doors just for a good look and comment they would like this for their next refrigerator. The Craft Ice is always a hit, even during this winter of below-zero weather.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Schubiemom
from Inverness, Il
Verified Purchase:Yes
This is my first LG product and I am thrilled with it. It looks BEAUTIFUL in my kitchen and it is beautiful on the inside. The internal structure is easy to organize and find the contents. The door shelves are sized well and there is no wasted space. My favorite is the mini-door for quick access to large drink bottles; i.e. 2 gallons of milk or 3-4 liters of soda or perhaps prosecco when we are entertaining. The craft ice is a real crowd pleaser. Everyone who comes in our kitchen takes notice of the refrigerator and usually compliments its look and features. The only reason I did not give it 5 Stars was we have had the craft icemaker replaced 3 times (under warranty) and I was advised on the last replacement (January 2024) that the problem has been corrected and not expected to reoccur.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com