Customer reviews from oster
Oster - 4-Slice Wide-Slot Toaster - Stainless Steel
Average customer rating
3.6
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
31
4 Stars
17
3 Stars
6
2 Stars
7
1 Star
14
66%of customers recommend this product.
(
47 out of
71)
Customer Reviews for Oster - 4-Slice Wide-Slot Toaster - Stainless Steel
Customer Rating
3
Great looking toaster
on April 24, 2018
Posted by: Poppy68
from Panama City Beach, FL, USA
Gender:Male
Whis I had read these reviews before buying this toaster. Ours cook very uneven as some of the others have indicated. One side is over cooked and the other is undercooked. The next day it is different!!!!!.
Oster is usually good but not this time.
Oster is usually good but not this time.
No, I would not recommend this to a friend.
Response from osterBy Oster, Customer Service, April 24, 2018
We're sorry to hear that this toaster did not live up to expectations. This is highly unusual for our toasters and Oster would like to make this right for you. For direct assistance, please call us at (800) 334-0759. You can reach us between the hours of 9AM-6PM EST Monday-Friday.
Written by a customer while visiting oster
Customer Rating
3
caught fire
on February 22, 2020
Posted by: lillies
from Richmond, TX
Gender:Female
I have used oster long slot toaster for past 7 years. The first one I used for almost 6 years, and we decided to get a new one same kind because we loved it. Unfortunately second one was lower quality and the toast holder in the center was too small. we had to be very carefull and putting bread or waffles on it, as they easily fell inside from sides of holder. BUT 4 days ago, our toaster caught fire! luckily I was right there and saw immediately, but the fire grew immediately and we had to run with the burning toaster outside of house as fast as we could. Don't know what happened and how it caught fire, but it was scary!! We were so scared, didn't think of taking photos or making video at that time.
No, I would not recommend this to a friend.
Response from osterBy Consumer Care, Oster, March 31, 2020
Thank you for taking the time to submit a review. We are truly sorry about what happened with you Oster Taoster 4-slic Long Slot
Please accept our sincerest apology for the inconvenience this has caused you. As we always want to make sure that we will be able to meet your expectations.
Please give us a chance to make it up to you. We urge you to please give us a call at 1-800-667-8623 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST65. We look forward to assisting you.
Please accept our sincerest apology for the inconvenience this has caused you. As we always want to make sure that we will be able to meet your expectations.
Please give us a chance to make it up to you. We urge you to please give us a call at 1-800-667-8623 and we will get you all taken care of. For your convenience, we are available Mon-Fri, from 9am-6pm, EST65. We look forward to assisting you.
Written by a customer while visiting oster
Customer Rating
2
4-Slice Long-Slot Toaster - 2 chances
on September 3, 2020
Posted by: GoldiZ
from Columbus, OH
Gender:Female
I bought this toaster model over a year ago to replace a similar long-slot Oster we had used for many years. The lever will not stay down and I returned it for a replacement. Now a year later having the same problem. I believe this is an electrical problem. Have tried re-plugging in outlet and changing outlets. 1 year? Really? I expected more from an Oster brand. Very disappointed.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, October 6, 2020
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. If the lights on the Toaster are lighting up but the latch won't stay down to toast, try the following:
1. Unplug toaster
2. Wait 30 seconds
3. Plug toaster back in
If the above troubleshooting does not work, we would love to make this right, please give us a call at 1-800-334-0759 or email us at osterconsumercare@newellco.com. We can assure you that all your inquiries will be accommodated accordingly. We look forward to assisting you.
1. Unplug toaster
2. Wait 30 seconds
3. Plug toaster back in
If the above troubleshooting does not work, we would love to make this right, please give us a call at 1-800-334-0759 or email us at osterconsumercare@newellco.com. We can assure you that all your inquiries will be accommodated accordingly. We look forward to assisting you.
Written by a customer while visiting oster
Customer Rating
5
I love this toaster
on December 9, 2022
Posted by: Lynda B
from Austin
Gender:Female
How to clean the inside, is the an opening somewhere to clean the tray?
I would recommend this to a friend!
Written by a customer while visiting oster
Customer Rating
3
Disappointed
on July 31, 2023
Posted by: Vonn130
So excited to buy a new toaster! Disappointed from the 1st. Does not toast evenly so have to pop up, turn, put back in toaster. Shouldn't have to babysit my toast. 3 stars for working.
Response from osterBy Oster® - Consumer Care, HA1 - Consumer Service Department, August 1, 2023
Thank you for reaching out to Oster®. We are sorry to hear that your toaster does not toast evenly. No worries, we are here to help. In some cases, this is caused by a build up of crumbs in the bottom of the toaster. You may try to unplug the unit. Let it rest for few minutes and turn it upside down to see if some bread crumbs will come out. Afterwards, try using the toaster again. Also, the toaster must be plugged in to a direct wall outlet and have power running to it, otherwise the toaster will not work properly.
Your Oster® 4-Slice Long-Slot Toaster, Stainless Steel has a 1-year limited warranty. If this wouldn't help fix the issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below in order to help you get to the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Your Oster® 4-Slice Long-Slot Toaster, Stainless Steel has a 1-year limited warranty. If this wouldn't help fix the issue, we'd like to kindly request that you contact us directly or fill in the "Contact us" link provided below in order to help you get to the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
1
on December 4, 2023
Posted by: Katttttt
from Florida
We had this toaster for two years and loved, suddenly stopped working
No, I would not recommend this to a friend.
Response from osterBy Sunbeam®, Brand Team, December 6, 2023
Thank you for reaching out to Oster®. We are sorry to hear that your toaster stopped working. This is certainly not the experience we want you to have. No worries, we are here to help. If your toaster is not working, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the toaster. Let the unit rest for 3-5 minutes. Afterwards, plug it into a different wall outlet. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the toaster's performance.
For warranty claims, take note that your coffee maker has a year limited warranty. If in any case you are not satisfied with the quality of your unit, we'd like to request for you to contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
For warranty claims, take note that your coffee maker has a year limited warranty. If in any case you are not satisfied with the quality of your unit, we'd like to request for you to contact us directly or fill in the "Contact us" link provided below so that we can provide you with a better solution. Have a nice day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster
Customer Rating
5
Slim length suitable for limited counter space.
on December 29, 2023
Posted by: Butler Family
from Greater Portland area, Oregon
Gender:Female
We’ve had this toaster for going on 5 years and loved it- especially for the long sourdough breads we love.
Getting another since our toddler got a hold of some cooked veggies and stuffed them inside. 🫠
We’ve never used it above level 3.
I don’t understand toasters needing that many levels of burn.
We’ve never used it above level 3.
I don’t understand toasters needing that many levels of burn.
Written by a customer while visiting oster
Customer Rating
1
Disappointed
on January 27, 2024
Posted by: Silent
from British Columbia Canada
Gender:Male
This toaster works horribly. Does not toast both sides of bread evenly.
No, I would not recommend this to a friend.
Response from osterBy Customer Care, March 20, 2024
Hello,
We appreciate you for taking the time to write to us and we use all the feedback we get to continually improve everything we do. If you require our assistance, please reach out to us via our official Oster "Contact Us" https://www.oster.com/support/contact-us or LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Oster Care
We appreciate you for taking the time to write to us and we use all the feedback we get to continually improve everything we do. If you require our assistance, please reach out to us via our official Oster "Contact Us" https://www.oster.com/support/contact-us or LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Oster Care
Response from osterBy Oster, Brand Team, January 30, 2024
Thank you for reaching out to Oster®. We are sorry to hear that your toaster does not toast both sides of bread evenly. That is certainly not the experience we want you to have. No worries, we are here to help. If your toast is not toasting even, your toaster requires cleaning. Please see below cleaning steps:
- After use and before cleaning, unplug the toaster power cord from the power outlet and wait for the toaster to cool.
- Wipe the outside of the toaster with a damp cloth and then dry it with another cloth or paper towel. Do not use abrasive cleaners; they will damage the toaster's finish.
Your Oster® 4-Slice Long-Slot Toaster has a 1-year limited warranty. If this doesn't resolve your issue, we'd kindly request that you contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
- After use and before cleaning, unplug the toaster power cord from the power outlet and wait for the toaster to cool.
- Wipe the outside of the toaster with a damp cloth and then dry it with another cloth or paper towel. Do not use abrasive cleaners; they will damage the toaster's finish.
Your Oster® 4-Slice Long-Slot Toaster has a 1-year limited warranty. If this doesn't resolve your issue, we'd kindly request that you contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
Written by a customer while visiting oster