Customer reviews from turbotax.intuit.com
TurboTax - Basic Federal 2019 [Digital]
Average customer rating
4.3
(1,168 Reviews)
Rating breakdown 1,168 reviews
5 Stars
788
4 Stars
177
3 Stars
80
2 Stars
47
1 Star
76
Customer Reviews for TurboTax - Basic Federal 2019 [Digital]
Customer Rating
5
I recommend it!
on March 25, 2020
Posted by: Face777
I did this for the first time ever and it was as easy as I could have hoped for. I highly recommend this toll for anyone trying to file their taxes in a stress free simple fashion.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Been Using Turbo Tax since 1993
on March 26, 2020
Posted by: Lawrence52
Once you start using Turbo Tax the transfer return feature is so easy year to year. Been doing this for >25 years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax Review
on March 26, 2020
Posted by: rbeck68
Same as last year. Easy to use and navigate and the search feature came in handy.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on March 26, 2020
Posted by: Dick53
Like the ease of use and help along the way.
Would recommend to others.
Would recommend to others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
I'm frustrated
on March 26, 2020
Posted by: Lyndamc
When I get to e-file, it just bogs down. I end up filing by mail.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very Easy but did confuse with state question
on March 26, 2020
Posted by: RJeanne
Using TurboTax is great. I did get confused after the software told me I didn't need to file in FL unless I meet certain criteria, which I didn't, and then the system prompted me to the state filing anyway. I think the system should ask you a few questions and then say you are done, if you answer in a way you don't need to file the state filing. Outside of this one confusing part, the software was easy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
love turbo tax , hate paying three times
on March 26, 2020
Posted by: johnjack8
easy to use, purchased it from turbotax online, then had to pay for state then had to pay to efile state. Use to get all of that in one purchase. Will think about another tax prep software for next year
Response from turbotax.intuit.comBy Xuan, Digital Response Team, March 26, 2020
Hi John,
I can see how this purchase from TurboTax online may not be ideal. We offer various products to help accommodate different tax scenarios. TurboTax Basic does not include a state download and is meant for those that aren't required to file a state return. Help with selecting a version suitable to specific tax needs is available on the TurboTax website's products page. Overall, I'm happy to hear that you love TurboTax for being easy to use and I sincerely hope we can regain your confidence.
-Xuan
I can see how this purchase from TurboTax online may not be ideal. We offer various products to help accommodate different tax scenarios. TurboTax Basic does not include a state download and is meant for those that aren't required to file a state return. Help with selecting a version suitable to specific tax needs is available on the TurboTax website's products page. Overall, I'm happy to hear that you love TurboTax for being easy to use and I sincerely hope we can regain your confidence.
-Xuan
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Satisfied with this product
on March 26, 2020
Posted by: CIv55
Was easy to use. I like the uncomplicated way and didn't feel hassled through the process.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com