Customer reviews from turbotax.intuit.com
TurboTax - Basic Federal 2019 [Digital]
Average customer rating
4.3
(1,168 Reviews)
Rating breakdown 1,168 reviews
5 Stars
788
4 Stars
177
3 Stars
80
2 Stars
47
1 Star
76
Customer Reviews for TurboTax - Basic Federal 2019 [Digital]
Customer Rating
1
2018 Federal Tax Return e-file
on October 26, 2019
Posted by: WriteWingNutJob
I filed late...my bad
When it came time to e-file, TT advised I was too late and had to mail in return. Hit continue, and it asked me if I wished to e-file and took me all the way through and gathered my debit card info...your bad!
When it came time to e-file, TT advised I was too late and had to mail in return. Hit continue, and it asked me if I wished to e-file and took me all the way through and gathered my debit card info...your bad!
What's great about it: Simple
What's not so great: e-file is confusing...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hidden Charges and Fees
on March 5, 2019
Posted by: bwade1
I purchased turbo tax only to find out it did not include state so I had to pay an extra $40 then when I went to efile, I was charged another $25 to file my state taxes. It asked if I wanted to enter the confirmation number to show that I had already purchased the state form but it would never provide a place to enter the confirmation #.
Very Shady. The amount I spent, I could have spent on a CPA and not had to do all the work myself.
Very Shady. The amount I spent, I could have spent on a CPA and not had to do all the work myself.
What's great about it: easy way to do your taxes
What's not so great: Misleading adds for pricing, hidden fees
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
User Friendly Product With Many Additional Fees
on March 18, 2019
Posted by: MrTroyL
TurboTax is not a bad service, it's very user friendly and has many step-by-step tools to help you get the most back out of your tax returns. However, when it comes to State tax filing, you should expect to pay upwards of at least $75 in additional fees. They will charge you $50 per state you file for, as well as an additional $25 to e-file for that state. If you wish to deduct the e-file charge from your Federal Return, that will be an additional $40. I am less than impressed with all the additional fees they add on to the already fairly expensive product they offer. Overall TurboTax is very easy to use, but their promise to get you back more out of your tax returns falls short due that money going into their additional fees. Next year I will definitely be seeking out other filing options to get back even more of my tax returns without having to spend it on extra services.
What's great about it: User friendly
What's not so great: Expect to spend a minumum of $75 in additional fees outside of your Federal Taxes
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Refund Made Easy
on October 14, 2019
Posted by: wagnerk2
I've always used Turbotax online; it's simple and easy enough to understand considering I don't have many tax situations or special forms.
I was annoyed this year with the payment required for each step. Pay for the software download, pay for the state download, pay to file them together and then again for deduction from refund rather than charge my card. Just annoying to get so far into it and realize I'm ~$160.00 in.
What's great about it: simplified walk through, explanations when needed, easy format online and with the downloaded software
What's not so great: it's "free" but it's so not.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and quidk to use
on February 15, 2019
Posted by: RHC2019
Picked up last year's return and made new return simple. Since nothing changed it only took a few minutes and I was printing and e-file-ing the return.
What's great about it: sspseed
What's not so great: getting into Intuit accoutn
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy To do
on April 15, 2019
Posted by: Sparky309
I completed my son and daughters return. My daughter required 3 different states. I would not have been able to do this on my own without Turbo Tax.
What's great about it: Fast, Easy
What's not so great: none
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on June 19, 2019
Posted by: tinyweed
I used turbotax for many many years. I give my full confidence to the program. This program designed for people they are honest and just need help to finish their tax return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disappointment
on January 22, 2019
Posted by: DRKirienko
Don't get me wrong. TurboTax will do your taxes, and it will make it easier than to would be if you haven't ever done them yourself.
But when the product tells me that I should upgrade to Deluxe because the Basic version doesn't include itemized deductibles, I get irritated. That's a basic function.
When it turns out that Deluxe wouldn't have helped me anyway, I get straight irate. I'll never buy TurboTax again.
What's great about it: Gets taxes done
What's not so great: No itemized deductions in Basic, tries to upsell you when you don't need it
Written by a customer while visiting turbotax.intuit.com