Customer reviews from turbotax.intuit.com
TurboTax - Basic Federal 2019 [Digital]
Average customer rating
4.3
(1,168 Reviews)
Rating breakdown 1,168 reviews
5 Stars
788
4 Stars
177
3 Stars
80
2 Stars
47
1 Star
76
Customer Reviews for TurboTax - Basic Federal 2019 [Digital]
Customer Rating
5
great Turbo software
on March 14, 2020
Posted by: 77Steve77
easy to follow the turbo tax software, i have been using this for years
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Has Become Horrible and Way Overpriced
on March 15, 2020
Posted by: JDN_Alabama
Clipped, abreviated, and poor instructions. Help & search system kept giving wrong answers. And I paid as much for Turbo Tax as a local accountant would charge. Having been a customer for 18 years, I am now done with Turbo Tax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Like it alot
on March 15, 2020
Posted by: mbypsu1
Like the import feature for 1099 forms. Wish all forms could be imported.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax
on March 15, 2020
Posted by: Nolen
Great product that I use every tax year. Its great for transferring reoccurring information from year to year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbtax
on March 15, 2020
Posted by: sonny500
Turbotax was easy and fast and a very understandable.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great as usual.
on March 15, 2020
Posted by: Doug7768
I've used TurboTax for many years and it was great as usual
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
State return prep costs $$ this year!!
on March 15, 2020
Posted by: Michael good bye
I got all the way through the federal return only to find out you wanted another $45 to create the state return! Turbo Tax has never done this in the past and I will never use it again!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Issues in 2018 and 2019
on March 15, 2020
Posted by: laur6290
I had major issues trying to complete my returns last year for 2018 on my brand new Lenovo laptop. Last year, the application froze every time I tried to navigate to a new activity. It took me almost two weeks to file my returns because of this inconvenience. I had to terminate the application each time and open it back up (this included laptop reboots). My parents swear by TurboTax so I decided to give it another shot this year. I was disappointed once again, as the application simply closed every single time I tried to change activities. It was almost as if the program hid itself in the background, because I could always find it in Task Manager but it would just disappear from my screen. I tried rebooting my laptop several times and even tried using my work laptop (HP) and experienced the same issues. And yes, I did install the recommended updates when initially opening the application to begin the returns. I am very disappointed that I have experienced difficulties two years in a row and I personally do not think it is worth the cost of paying for both federal and state downloads.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com