Customer reviews from turbotax.intuit.com
TurboTax - Basic Federal 2019 [Digital]
Average customer rating
4.3
(1,168 Reviews)
Rating breakdown 1,168 reviews
5 Stars
788
4 Stars
177
3 Stars
80
2 Stars
47
1 Star
76
Customer Reviews for TurboTax - Basic Federal 2019 [Digital]
Customer Rating
3
it's good but still had issues
on February 8, 2020
Posted by: jhward21
everything was good, but it is not good at importing forms. Had to do it manually, which was no big deal but would like the auto feature to be more productive. Would like to see an easy link to last year's AGI, especially since I use Turbo Tax each year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The only tax service to use
on February 8, 2020
Posted by: Radtron
I have used Turbo Tax, to do my taxes, for many years. I am very happy with it;'s ease of use.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy to use
on February 8, 2020
Posted by: jalesh
easy to complete, very user friendly. love the e file ease
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Very Dissapointed in State Filing
on February 8, 2020
Posted by: Unhappy Customer 299
Federal filing was same as years past. Paying an extra $39.99 for one state's tax software after paying for the Federal software and then an additional $19.99 to e-file the state is utterly ridiculous. I have used Turbo Tax for many years, but this is the last year for me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
It does the job, but painfully slow.
on February 8, 2020
Posted by: Nopoleon
On many interview topic there are several screens of simple binary question, Yes/No or a few Button choices. When there question are answered the previous answer should be saved and presented already filled when one goes through several more times to check.
Knowing the answer is "sticky" one can flip through fast and dwell only if need to change the answer.
Knowing the answer is "sticky" one can flip through fast and dwell only if need to change the answer.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT WAY TO FILE TAXES
on February 8, 2020
Posted by: RAM01
Very fast, easy to use and always accurate. I will try to always use Turbo Tax!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
I am disappointed in the state form and procedure
on February 8, 2020
Posted by: Anonymous
The Federal form was good, but getting it to submit was clumsy.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax
on February 8, 2020
Posted by: Scott46550
TurboTax was very easy to use. It guided me through each possible deduction and credit.
Written by a customer while visiting turbotax.intuit.com