Customer reviews from turbotax.intuit.com
TurboTax - Basic Federal 2019 [Digital]
Average customer rating
4.3
(1,168 Reviews)
Rating breakdown 1,168 reviews
5 Stars
788
4 Stars
177
3 Stars
80
2 Stars
47
1 Star
76
Customer Reviews for TurboTax - Basic Federal 2019 [Digital]
Customer Rating
5
Saved Again
on March 9, 2019
Posted by: Nailman60d
For over fifteen years I have used Turbo Tax to file my Federal Taxes and have never had a problem filing nor a question asked. Turbo Tax by Intuit is the easiest and fastest way to file your taxes.
What's great about it: Easy and understandable
What's not so great: List of federal forms confusing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Breezy
on March 10, 2019
Posted by: BarbTXOK
Buying the CD and getting it up and running is simple and the updates were quick too. Easiest way to do taxes.
What's great about it: Asking me questions
What's not so great: cant think of any?
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 11, 2019
Posted by: GlbP
I have been using Turbo Tax for years and have always been completely satisfied.
What's great about it: Guides and rechecks all my entries.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
More Direct Instruction Needed
on March 11, 2019
Posted by: 567894
My return got rejected b/c: "FW2-505-01-Form W-2, Line B Employer EIN was issued after the Tax Year." (1) TT didn't indicate which employer it was (I had two W-2s) and (2) only by searching the web was I able to determine that in that situation I cannot file electronically. I have to file by paper. Just tell me so in TT!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Bad Advice
on March 12, 2019
Posted by: BobG197
My file was rejected 4 or 5 times because the IRS said a required form regarding form 2210 was not attached, but it was, an obvious IRS system error. Both the system and the analyst I spoke to advised filing in paper. Instead I waited a week, refiled and the return was accepted. By the way it seems very strange that I had to file form 2210 when I had paid in over $1900 more than I owed. Not your issue.
What's great about it: It was easy to enter and I am confident in its accuracy
What's not so great: Bad advice after e-file rejected
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 12, 2019
Posted by: Htiekxxx
I've been a client for six years and I've never had a problem except for the amount of detail required for gifts to charity. But with recent tax changes I don't have to worry about that any more.
What's great about it: Mostly understandable
What's not so great: A unique nickname for each user!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy
on March 13, 2019
Posted by: PutterWonder
I've used TurboTax for about 15 years now and wouldn't consider using anything else. I like being able to get most of the basic data from the prior return, saving time.
What's great about it: Everything in one place
What's not so great: nothing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Additional information offered
on March 13, 2019
Posted by: jersey47
In several areas, I did not realize I have not kept small bits of information necessary to claim deductions. I will keep a better list of various items. The questions asked were beneficial to completing my return.
What's great about it: The questions asked will cause me to keep better records.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com