Customer reviews from turbotax.intuit.com
TurboTax - Basic Federal 2019 [Digital]
Average customer rating
4.3
(1,168 Reviews)
Rating breakdown 1,168 reviews
5 Stars
788
4 Stars
177
3 Stars
80
2 Stars
47
1 Star
76
Customer Reviews for TurboTax - Basic Federal 2019 [Digital]
Customer Rating
4
Family Taxes
on March 6, 2019
Posted by: PhilCong
Generally very good, but had some hiccups this year with hot-buttons by-passing employers I wanted to work on.
What's great about it: Raises issues I wouldn't have thought of. Remembers personal info from year to year. Positive, encouraging, optimistic.
What's not so great: Tedious at times, unnecessary questions
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Expensive!
on March 7, 2019
Posted by: qd34k55
Basic program + state + 2 e-file = $110.
Ridiculous.
Ridiculous.
What's great about it: Well-written program
What's not so great: Expensive:
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Great!
on March 8, 2019
Posted by: SAF50
I've been using TurboTax since 1988. My taxes now are very simple, but years ago when I had rent property, owner-financed property sales, and amortization of company assets, I used TurboTax. Always makes the process easy and understandable.
What's great about it: Quick and thorough
What's not so great: NONE
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Just Say NO to Estimated Tax Forms
on March 8, 2019
Posted by: TonyTheTiger01
There needs to be a Check Box that says DO NOT print he Estimated Tax Forms. I have not used them in over 20 years, but when I select to print my Taxes these forms are included. Wasting 4 pages of paper every year for something that is not a part of my tax return is uncalled for.
What's great about it: It was easy to use
What's not so great: Wasted 4 pages again on Estimated Tax Forms
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Delete K-1's very stressful and unclear
on March 8, 2019
Posted by: DougCinTN
The instructions on how to delete a K-1 that was in a previous year but is closed for this years filings is difficult and very unclear on how to do it. Although I selected on last years return it was the final submission it still required me to file it again with this years taxes. The instructions are very convoluted and difficult to understand when trying to delete that form. It also doesn't allow the return to be E-Filed until that issue is resolved. With the account (K-1) closed in the previous year it makes you unable to file your return. I had to force the issue by entering the information from the previous years K-1 (which is incorrect because the account has been closed) to be able to finalize my return and submit it by E-Filing. Because of these issues I believe I may just use a tax preparation company for future years tax preparations
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So Totally Easy & Professional
on March 8, 2019
Posted by: SafariBill
I have used TurboTax over 20 years and ALWAYS satisfied. But this year they ask for all kinds of information for the personal exemption. After spending 4+ hours gathering the info, and keying it in, up pops a message that says the new 2018 tax law no longer allows for these deductions. Why not tell us that before we go through all that work?????
What's great about it: By guiding the user through the process, anyone can be confident they will file an accurate return.
What's not so great: Why ask about personal deductions when they are not used?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
on March 9, 2019
Posted by: Marty1902
As always, you have included everything I needed to complete by personal return.
What's great about it: Thoroughness
Pros: I bought or sold investments, My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
could be better
on March 9, 2019
Posted by: esheldonh1
I ran TT's taxable income through the 2018 brackets manually and got a very different answer. There's no table I can look at to see how TT made it's tax calculation.
What's great about it: better than pencil and paper
What's not so great: no explanation on how tax computed
Written by a customer while visiting turbotax.intuit.com