Customer reviews from turbotax.intuit.com
TurboTax - Basic Federal 2019 [Digital]
Average customer rating
4.3
(1,168 Reviews)
Rating breakdown 1,168 reviews
5 Stars
788
4 Stars
177
3 Stars
80
2 Stars
47
1 Star
76
Customer Reviews for TurboTax - Basic Federal 2019 [Digital]
Customer Rating
5
super
on July 15, 2020
Posted by: Jun arthur
fast and easy.. file with confidence, same turbotax next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and Thorough
on July 15, 2020
Posted by: SheriNovi
I have used TurboTax for several years. It is always thorough and very easy to use.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Helped in the past - problems this year
on July 15, 2020
Posted by: Sucker PO FU
I used to like it, and even recommend it, but now I have to do a stupid review to find out why my e-return was rejected!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
THIS SUCKED AND COST WAY MORE THEN IT SHOULD HAVE
on July 15, 2020
Posted by: Amy6001
Having to pay $44 per state is ridiculous when I did not even qualify for a return in one of the two states. My returns were so simple. THEN to find out this $44 DOESNT EVEN INCLUDE THE EFILEING is very frustrating, I feel I have been swindled and WILL NOT be using your product again. THIS SUCKED.
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion), I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Online sucks
on July 15, 2020
Posted by: marcherwy
You want me to go online for my taxes. If I do that, I can not find my previous tax years. As it is, my previous tax returns have disappeared so finishing 2019 was a pain. The AGI was impossible to find.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Lots harder that I thought
on July 15, 2020
Posted by: 5858Cathy
from Raytown, mo' ,
It took a long time to complete , However I was not prepared good enough as well.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
a bit confusing but i guess i got it right
on July 15, 2020
Posted by: rwar6661991
a bit confusing but i guess i got it right hopefully next year is easier..
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Every Year I Ask for This Feature
on July 15, 2020
Posted by: BeoStyx
I wish you would add a Running Calculations pane/feature that shows how the amounts are calculated as you go along. Often I wonder which one of us owes what, or who gets most of this refund. Adding calculation info and answering "What If" scenarios would be a great help.
Written by a customer while visiting turbotax.intuit.com