Customer reviews from turbotax.intuit.com
TurboTax - Basic Federal 2019 [Digital]
Average customer rating
4.3
(1,168 Reviews)
Rating breakdown 1,168 reviews
5 Stars
788
4 Stars
177
3 Stars
80
2 Stars
47
1 Star
76
Customer Reviews for TurboTax - Basic Federal 2019 [Digital]
Customer Rating
5
I like Turbo Tax
on July 15, 2020
Posted by: peberg 53
I have used Turbo Tax for years - no problems so far
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Shady Audit Protection
on July 15, 2020
Posted by: FoolishMortal
I cannot say for sure, but it seemed like Turbo Tax automatically signed me up for audit protection when I decided to have my payments come out of my federal return, where as on a previous step I had explicitly selected not to be a part of Audit Protection.
Otherwise the service was great, fast, and easy to use. Well designed product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I Love Turbo Tax
on July 15, 2020
Posted by: Karen86
Turbo Tax was fast and easy. I have used it in past years and have always been satisfied.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Software is OK
on July 15, 2020
Posted by: raecarr4
I had difficulty finding a phone number to call for HELP
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Fast
on July 15, 2020
Posted by: Larben
Easy Peezy No other way to do it if you're using Standard deductions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love turbotax!
on July 15, 2020
Posted by: Sol60
from Austin, TX
Easy to use, updates regular and easy to install. I have been using Turbotax for many years and have never been dissatisfied. Customer support quick and helpful.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Issues e-filing
on July 15, 2020
Posted by: JakeTheElectron
In general the program worked well. However, I could not e-file. My last year's return was not rounded and included numbers after the decimal. When I tried to e-file Turbotax wound not accept a decimal number for last year's AGI. This caused the e-file to be rejected (I tried twice) saying the AGI did not match. I understand that Turbotax rounds to the nearest dollar when it calculates, which is fine. But accepting an AGI from last year which includes decimal numbers seems like a gap that could/should be easily remedied.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
sucks
on July 15, 2020
Posted by: pbjk
this software has wasted so much of my time today will not get to state taxes going in circles doing reviews etc. Big waste of money has tried to sell me so much stuff
Written by a customer while visiting turbotax.intuit.com