Customer reviews from turbotax.intuit.com
TurboTax - Basic Federal 2019 [Digital]
Average customer rating
4.3
(1,168 Reviews)
Rating breakdown 1,168 reviews
5 Stars
788
4 Stars
177
3 Stars
80
2 Stars
47
1 Star
76
Customer Reviews for TurboTax - Basic Federal 2019 [Digital]
Customer Rating
5
makes it easy
on February 23, 2019
Posted by: Bob1871
I liked the fast, easy to understand format, especially for someone electronically dysfunctional.
What's great about it: questions specific
What's not so great: always an annual issue
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
2018 is buggy
on February 25, 2019
Posted by: Tonto12
User since 1993. Found errors in Help text pointing to invalid line numbers in 1040. Very difficult time reporting errors. Unable to print the Records file containing selected calculation forms; error msg says "Hmm unknown error." Support staff not up to date on forms information. I realize lots changed this year with last minute IRS changes, but this year was the roughest yet.
What's great about it: Easier than manual filing
What's not so great: Too many form, help and print errors
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Business expenses
on February 26, 2019
Posted by: chucka35
As an insurance agent, I have a lot of business expenses, Auto, Entertainment, Postage, ETC. In the beginning, TurboTax says, "Good news" you can deduct expenses for your business. Then after I take 2 days to enter everything, it tells me that business expenses are not deductible any more. What am I missing ??
What's great about it: None
What's not so great: Business expenses
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I depend on TurboTax
on March 2, 2019
Posted by: Cookiebella
I've been depending on TT for at least 12-13 years now. I used to frequently have audits but none since I have been with TT.
What's great about it: Easy to use and understand (if you're somewhat familiar with tax returns0
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
2018 tax
on March 3, 2019
Posted by: 10gigtex
Example: Had already filled out an interest income form and saved it.
Turbo Tax takes me through the same questions and it looks like I never filled it out so I did the same form twice. Had to manually delete the second duplicate form. Seemed a little clunky compared to 2017.
Turbo Tax takes me through the same questions and it looks like I never filled it out so I did the same form twice. Had to manually delete the second duplicate form. Seemed a little clunky compared to 2017.
What's great about it: Imports
What's not so great: Some duplication of questions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy for anyone
on March 3, 2019
Posted by: Dreamerjwcjwc
continuing using this great easy product for any of your tax needs each year for filling. Secure and protected
What's great about it: easy follow steps
What's not so great: none that i know of
Pros: My job status changed this year (switched jobs, lost a job, got a raise or promotion)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
cost will skyrocket with turbo tax !!!
on March 3, 2019
Posted by: mustang07gt
turbo tax finds ways to charge you more money for everything!!! you would be better off going else where.cost cost cost!!!!
What's great about it: easy to get
What's not so great: you will pay alot every time you turn around
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Another Great Experience
on March 3, 2019
Posted by: cox8355
Would recommend to anyone...just keep the price reasonable.
What's great about it: Can go back, review, proceed, back again, proceed again...
What's not so great: Can't think of an
Written by a customer while visiting turbotax.intuit.com