Customer reviews from jbl.com
JBL - Reflect Flow In-Ear Wireless Sport Headphones - Teal
Average customer rating
3.6
(246 Reviews)
Rating breakdown 246 reviews
5 Stars
111
4 Stars
35
3 Stars
35
2 Stars
22
1 Star
43
63%of customers recommend this product.
(
114 out of
180)
Customer Reviews for JBL - Reflect Flow In-Ear Wireless Sport Headphones - Teal
Customer Rating
5
Freaking love these FLOWS
on May 9, 2020
Posted by: HALFMOON
from Middletown ohio
Wish they was just a tiny bit louder and in JBLs signature orangeish red color . connectivity is super simple as is controls . also beef up the hinge on the case as mine is already loose .
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Burned three times
on May 21, 2020
Posted by: hipcatdaddio
from Raleigh, North Carolina
This is my third pair of JBL wireless earbuds. Love JBL wireless speakers, so I figured I would give the earbuds a try. I first tried the JBL Freestyle X. However, after a couple weeks, the left earbud stopped charging. JBL sent me a new pair. Within 3 days, the left earbud on that pair stopped charging. Then JBL offered me a pair of JBL Reflect Flow earbuds as a replacement.
After two weeks of use, the JBL Reflect Flow right earbud stopped charging. This is even worse than the left one not charging because the right earbud is the "dominant" earbud and is required for the bluetooth connection to the device. At this point, the earbuds are now useless. They don't even make a good paperweight.
The one thing I'll give to JBL is that their customer service is good. That said, I don't want a JBL replacement product, so I'm done.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, May 25, 2020
This isn't the experience we wanted our customers to have with our products. Please know that you can reach out to us if you need help with our products. We're here to help.
Written by a customer while visiting jbl.com
Customer Rating
5
Great ear buds
on May 26, 2020
Posted by: Rick9906
from Idaho
My wife has had these ear buds for about a month now and absolutely loves them. Noise cancelling is by far the best
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound
on May 27, 2020
Posted by: laxdal1994
from Iceland
Bought them today and trying them out for he first time, can't hear anything while i have both headphones in wich is a big plus
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Good sound but awful bluetooth
on June 8, 2020
Posted by: Adam H
from New Jersey
I can not explain how awful these earbuds are. Their Bluetooth connection kept disconnecting from my phone. The sound quality is good, but that doesn't matter if the connection literally prevents me from using them. I tried to go for runs with these, but they just refused to connect for 20 minutes. Do NOT BUY THESE. I want a refund.
No, I would not recommend this to a friend.
Response from jbl.comBy Jem G., Customer Support, June 10, 2020
We appreciate your feedback on our JBL Reflect Flow. We're sorry for any inconvenience. You may take advantage of our product's 30-day guarantee return if the unit was purchased from our website. You can use our self-service options to initiate refund here: https://www.jbl.com/support-returns-and-warranty.html
Written by a customer while visiting jbl.com
Customer Rating
2
Bluetooth connection
on June 14, 2020
Posted by: Jon21L
from Warwick, RI
I first had an issue with left ear charging but was about to fix that issue. However I have a Samsung s10+ and a fitbit ionic that I have music on, if the line of site is blocked between you phone it watch to the earbuds the music is cut out. The Bluetooth does not connect but the music cuts out. I also have the jbl charge 3 and clip 3 that don't have this problem. I have also had another set of wireless headphones that didn't have this issue. Jbl should supply a firmware update to fix this and also instructions on how to update firmware as there isn't anything about firmware on the reflect flow
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, June 28, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Reflect Flow did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointed
on July 2, 2020
Posted by: Sprout
from Boston Massachusetts
I’ve gotten good running headphones from this company in the past but with a new phone came the need for wireless headphones so I knew I had to get another pair. But I’m very disappointed. The sound quality with traffic isn’t anywhere near as good and they are bulky and don’t fit in my tiny ears. They used to have ones just for females and running and these just do NOT live up to their old wired ones.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, July 6, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Reflect Flow did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
4
on July 8, 2020
Posted by: LoboKilgannon
This is exactly what I needed to make the day go by
I would recommend this to a friend!
Written by a customer while visiting jbl.com