Customer reviews from jbl.com
JBL - Reflect Flow In-Ear Wireless Sport Headphones - Teal
Average customer rating
3.6
(246 Reviews)
Rating breakdown 246 reviews
5 Stars
111
4 Stars
35
3 Stars
35
2 Stars
22
1 Star
43
63%of customers recommend this product.
(
114 out of
180)
Customer Reviews for JBL - Reflect Flow In-Ear Wireless Sport Headphones - Teal
Customer Rating
1
Don't waste your money!
on February 15, 2021
Posted by: Chris456778
from Reno
I hve had two warranty replacements of these garbage headphones. They have yet to last more than 6 months without some kind of issue. Left earbud wuits working or will not charge. The charging case is junk and looks and feels super cheap. Way better products on the narket that actually work. Total shame the keep this product out there.
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, February 17, 2021
We're sorry to hear about what happened. Please try to reset the earphones if this can help fix the problem:
Make sure that both ear buds are charging in the box.
Now press the RIGHT ear bud for more than 5 seconds.
While pressing and holding, both ear buds will display a sold RED LED. The RIGHT ear bud should flash a blinking PURPLE light for a moment indicating that the reset is now complete. Your headphone should now be restored to its default settings.
If the problem persists, please contact our customer support for assistance in checking your options: https://support.jbl.com/us/en/#call
Make sure that both ear buds are charging in the box.
Now press the RIGHT ear bud for more than 5 seconds.
While pressing and holding, both ear buds will display a sold RED LED. The RIGHT ear bud should flash a blinking PURPLE light for a moment indicating that the reset is now complete. Your headphone should now be restored to its default settings.
If the problem persists, please contact our customer support for assistance in checking your options: https://support.jbl.com/us/en/#call
Written by a customer while visiting jbl.com
Customer Rating
4
Overall very good, one minor problem
on February 16, 2021
Posted by: MattM
from Knoxville, TN
I'm not sure how these compare to other brands at similar prices or to other wireless JBL earbuds at different prices but I would say they are well worth the price. They have a great feel in-ear, not uncomfortable in any way and they stay in place indefinitely. The sound quality is good, not the best I've ever heard but great nonetheless, they certainly serve their sporty purpose as advertised. The only problem I have is with their charging case, sometimes the earphones will randomly pair with my phone while in the case which can be very annoying because often my only resort is to go into my phones Bluetooth settings and manually unpair them, I have a feeling this is due to the voltage and signal pins sensitive configuration with the headphones while in the case, maybe if the case lightly pressed on them to maintain a more secure connection while closed that would resolve the problem.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
on February 22, 2021
Posted by: Tyler6096
from Florida
I’ve had nothing but problems with these since I purchased them .
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, February 23, 2021
We'd like to know more information about what issues you're having with our JBL Reflect Flow. You may visit our support page to check our articles for troubleshooting or set up that you can try with your headphones here: https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
3
Excellent sound
on February 24, 2021
Posted by: Fjrjohn
from Michigan
I love all my JBL products. I have a lot of them. The sound of these are what you should expect from JBL. The reason I give this 3 stars is simple. 1 they are a bit larger than I expected. Ordered online. When in the mode of hearing ambient noise, the volume of what I’m listening to, gets to low. When I ordered the custom addition to the case, it was supposed to look like this JJO. Instead the letters got cut in half and resembled IIU. Overall I am happy with them but not completely what I expected.
Response from jbl.comBy Leon at Customer Service, Customer Support, February 24, 2021
We're sorry to hear about what happened. We appreciate the review you've provided us. The Ambient Aware feature of our JBL Reflect Flow lowers the volume of the earphones so you can hear your surroundings when playing music.
Written by a customer while visiting jbl.com
Customer Rating
3
Ok so far.
on March 14, 2021
Posted by: T Carmon
I just bought these because I lost my Jabra 85t at the airport. These headphones sound good. They don't have JBL app support. They don't sound as good as the jabras. They're also kinda big compared. The case is big but extra battery life is nice. You would think the bigger buds would sound better, but that's not the case.
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, March 16, 2021
We appreciate your feedback about our JBL Reflect Flow. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. Please contact our customer support if you have questions or concerns about our products. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
1
Poor charging
on April 25, 2021
Posted by: AJ48
from Austin tx
Out of the blue these things won't hold a charge.. charge them all night and then they die 10 mins after putting them on....garbage
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, April 28, 2021
We appreciate the feedback you've provided to us. We understand that our JBL Reflect Flow did not meet your expectations. Please follow the troubleshooting steps from our 'Battery and Charging Issues' guide by clicking on the first link. If the issue persists with your JBL Reflect Flow, please contact our customer support via the second link for us to check on your options. https://bit.ly/3blwbWY | https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
5
Jbl quality
on May 13, 2021
Posted by: Monroe 77
from University park il
Bought jbl reflect it is awsome fits great easy use comfortable
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Don’t charge
on May 19, 2021
Posted by: Edann6
For the price of these earphones I have had so much trouble getting them to charge. For one I had to get my original ones replaced because they would not charge. The second pair I currently have can not hold a charge either. I am sure to keep the charging box fully charged to be sure the earphones are charged, but for some reason they just do not. I leave the earphones in the charging box for days and they still do not charge. Definitely would not recommend getting these earphones considering how expensive they are and the charging problems that come with them.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, May 19, 2021
We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Reflect Flow. Please reach out to our Customer Support at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com