Customer reviews from jbl.com
JBL - Reflect Flow In-Ear Wireless Sport Headphones - Teal
Average customer rating
3.6
(246 Reviews)
Rating breakdown 246 reviews
5 Stars
111
4 Stars
35
3 Stars
35
2 Stars
22
1 Star
43
63%of customers recommend this product.
(
114 out of
180)
Customer Reviews for JBL - Reflect Flow In-Ear Wireless Sport Headphones - Teal
Customer Rating
3
Decent sound, charging issues
on August 16, 2020
Posted by: Robson1982
from Maldives
I got these as a replacement for the Under Armour True Wireless Flash (JBL) which unexpectedly died on me within a year. Note, the charging and case for the True Wireless Flash is much better than the Reflect Flow which I am surprised at.
On the Reflect Flow:
Sound is decent. Not the absolute best. I also have Jaybird Vista's and the sound on them is top notch - decent base but great overall audio where nothing seems imbalanced.
Charging is the biggest issue with these. Other users also highlight the same. For some reason, the buds can sit very nicely in the case and apparently don't charge or at least it is hit and miss. It looks like the charging from case to bud is temperamental. To compound things I cannot see how you can check the battery level of the left bud. I can check the right bud on my phone, but the left only connects to the right bud and I can't find how to check the bud battery level. I only know when it is dying and often that is just after taking it out after being on charge for ages!
There is no independent left ear bud connectivity / control. Jaybird Vista has this so you can use either independently which is actually great if you need to use one interchangeably for calls (Zoom / Teams etc).
No earbud volume control. You have to set the volume from your device (phone or watch).
No app (at least last time I checked). Jaybird have a cool app so you can see so many things and even customize the controls, set EQ and so on.
Only thing I like more on the Reflect Flow vs Jaybird Vista is the fit which is more natural.
On the Reflect Flow:
Sound is decent. Not the absolute best. I also have Jaybird Vista's and the sound on them is top notch - decent base but great overall audio where nothing seems imbalanced.
Charging is the biggest issue with these. Other users also highlight the same. For some reason, the buds can sit very nicely in the case and apparently don't charge or at least it is hit and miss. It looks like the charging from case to bud is temperamental. To compound things I cannot see how you can check the battery level of the left bud. I can check the right bud on my phone, but the left only connects to the right bud and I can't find how to check the bud battery level. I only know when it is dying and often that is just after taking it out after being on charge for ages!
There is no independent left ear bud connectivity / control. Jaybird Vista has this so you can use either independently which is actually great if you need to use one interchangeably for calls (Zoom / Teams etc).
No earbud volume control. You have to set the volume from your device (phone or watch).
No app (at least last time I checked). Jaybird have a cool app so you can see so many things and even customize the controls, set EQ and so on.
Only thing I like more on the Reflect Flow vs Jaybird Vista is the fit which is more natural.
Response from jbl.comBy Mario at Customer Support, Customer Service, August 18, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Reflect Flow did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
on August 19, 2020
Posted by: Freedom
Excellent sound , outstanding quality and performance
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
bad
on August 27, 2020
Posted by: N1ghtnar3
it lasted me less than half a year and it just stop working btw I don't like that it still has USB-mini.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, August 30, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Reflect Flow did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
1
Not worth the money
on August 30, 2020
Posted by: JPC123
from Philadelphia
The sound is really poor - both volume level and Sound quality. There is zero bass, contrary to what I read in your advertising. Similarly, high frequencies are missing. I understand that the lack of a wire is a nice feature, but please don’t advertise that these actually sound good.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, September 1, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Reflect Flow did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Unreliable
on August 31, 2020
Posted by: CJANV
from Reno NV
I loved my Reflect Mini, and thought I was upgrading to these. Sound quality was equal at best. Reliability was nonexistent. The left earbud wouldn't auto connect for the first three days, then completely died and stopped charging altogether. I REALLY wanted to like these, but I'd reccomend waiting for the next gen model or sticking with the Reflect Mini.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, September 2, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Reflect Flow did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
It's a long shot
on September 10, 2020
Posted by: 12334
I got these for Christmas as a present and at first I was quite happy with them. They are super easy to pair with any device, and easy to carry around, with a long battery life. But slowly, I learned why you should just buy air pods. The charging case will decide when it wants to work, not you. I have left them in overnight and had no battery in either one, or only on of the two is charged. Very frustrating. Also, the sizing isn't comfortable. They have 3 sizes for your ear, so I guess my ear is just in between one of the two. I was especially disappointed because I have a pair of earbuds with wires from JBL and they were comfortable and had good sound quality. While the sound quality is great on these, and they do stay in while you run, I've found I never use them because they either won't charge or just aren't comfortable. Maybe when this product first came out it was more desirable, but now there are just so many better options. If you aren't an apple person, get galaxy buds. Both of these are far more reliable.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, September 11, 2020
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
3
Great quality, money well spent
on September 16, 2020
Posted by: Alisabakieva
from FL
Everything is great. Look amazing, excellent quality, great sound, but, unfortunately, they’re too big for my ears. Very painful and hard to insert and start hurting me after half an hour. Besides, I couldn’t even experience the full quality of the sound, because the metal part of the bud couldn’t physically fit into my ear all the way. If your ears are normal size or big, these are great buds and money worth spending, if they’re small, don’t waste your time and money. I hope producers will make more buds for small-eared people in the future.
I would recommend this to a friend!
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, September 16, 2020
Thanks for taking the time in providing your feedback with our JBL Reflect Flow. We're always looking for ways to improve. We'll make sure this gets to the right team.
Written by a customer while visiting jbl.com
Customer Rating
3
Left earbud keeps disconnecting.
on September 16, 2020
Posted by: ES1604
from Maryland, USA
Once you achieved a good connection, the left earbud randomly disconnects. By the time it takes troubleshooting, interest on listening to music disappears. Trash!
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, September 16, 2020
Thanks for taking the time in providing your feedback with our JBL Reflect Flow. We'd like to work with you directly and try some troubleshooting steps with your earphones. Please reach out to our Customer Support. We're here to help.
Written by a customer while visiting jbl.com