Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Blue
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Blue
Customer Rating
5
on July 6, 2021
Posted by: sadcheetos
from CA
Good quality headphones for decent price haven’t had any issues but definitely will be upgrading.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Easy to use
on July 10, 2021
Posted by: CarliM
from Napa, CA
Very happy with my purchase. Asked my grandson for a recommendation, he said these!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
SUPRISED
on July 16, 2021
Posted by: GOLDENSTANDARD
from FLORIDA
IT GOLDENSTANDARD I JUST BROUGHT THEM TO TRY THEM OUT BUT THE QUALITY IT GOID IT LOYD BUT NOT LOUD ENOUGH TO CAUSE HEADACHES SO IT PERFECT FOR ME
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
good sound but with bluetooth connection issues
on July 18, 2021
Posted by: nacho G
The sound is very good, but after while it starts having connection issues with Bluetooth and it's super difficult to make it work properly again. Frustrating!
I'd avoid buying it
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, July 19, 2021
Thank you for bringing this to our attention. Please follow the troubleshooting steps outlined in our 'Bluetooth Troubleshooting' https://bit.ly/2LXMoHJ If you need more help, please contact our customer support so we can assist you: https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
5
Can't beat the price, excellent headphone
on July 20, 2021
Posted by: val1121
Great bass, good quality sound, very comfortable. I highly recommend. Bought for my wife will buy one for myself
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Posted by: Destini
Verified Purchase:Yes
I’d give them 0 stars if I could. It’s barely been a month since I ordered these for my father and they’ve already malfunctioned.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, July 23, 2021
Thank you for bringing this to our attention. We'd love to work with you directly to troubleshoot the issues you're experiencing with our JBL Live 500BT and to check your options if needed. Please contact customer service at. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
2
Bad bluetooth interference
on July 26, 2021
Posted by: KayBee
from Nashville, TN
This pair of headphones were comfortable and easy to connect, but had pretty bad interference noises coming from the right ear, even when I restarted it, reconnected, and had other bluetooth devices in my house turned off. I need headphones mostly to listen to instrumental music, so the noise was super distracting.
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, July 28, 2021
We're sorry to hear about what happened. Here are some troubleshooting steps for us to check your JBL Tune 500BT:
1. Please try removing the headphones to the Bluetooth settings of your phone and pair them again.
2. Try using the Aux cable to check if the audio will cut off.
Please check our guide as well regarding Bluetooth troubleshooting if this can help fix the problem: https://support.jbl.com/fr/fr/search/?q=Bluetooth%20troubleshooting
If you need more help, please reach out to our Customer support at https://support.jbl.com/us/en/
1. Please try removing the headphones to the Bluetooth settings of your phone and pair them again.
2. Try using the Aux cable to check if the audio will cut off.
Please check our guide as well regarding Bluetooth troubleshooting if this can help fix the problem: https://support.jbl.com/fr/fr/search/?q=Bluetooth%20troubleshooting
If you need more help, please reach out to our Customer support at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
5
Great Headphones..! hands down the best!
on August 3, 2021
Posted by: the Roo
from Buffalo, minnesota
this product is worth every penny, i'm so impressed with the feel on my head, the isolation from outside noise, the great bad response, the length of battery power is very VERY IMPRESSIVE!! i easily got a30 hour duration just like advertised..!! LOVE THEM!
I would recommend this to a friend!
Written by a customer while visiting jbl.com