Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Blue
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Blue
Customer Rating
1
MS teams does not work
on August 4, 2020
Posted by: andrea78
from Italy
simply, I cannot use it on MS teams because I hear a robotic voice instead of my colleagues. Terrible, please find a solution together with MS!
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, August 4, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500 BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Using this in Headset mode distorts the sounds
on October 8, 2020
Posted by: jmario
from Portugal
I am unable to use these headphones properly on Windows (Teams, Skype, Messenger on Chrome, you name it).
The headphones have two modes (which appear as two sound devices on the system and apps): Headphones (stereo) and also as Headset (output and mic input).
Using Output Headphones + Input PC mic works perfectly.
Using Output Headphones + Input Headset -> mutes the output on every app.
Using Output Headset + Input Headset -> robotic sounds
Using Output Headphones + Input Headset -> mutes the output on every app.
Using Output Headset + Input Headset -> robotic sounds
I can't understand why, I have tried every "solution" (e.g. update Realtek drivers) that I have found on the internet and still no luck.
I am not sure if those that report that this is a great headset are really using it as Headset or only as Headphones (which is different), or only on a mobile device (where I did not have any problem of this kind).
I am not sure if those that report that this is a great headset are really using it as Headset or only as Headphones (which is different), or only on a mobile device (where I did not have any problem of this kind).
I have tried on another PC and the problem is the same, I have tried with other headphones and they work very well both on their own Headphones modes and Headset modes.
Using this in the Output Headphones + Input PC mic is just absurd, why the Headset feature, then?
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, October 8, 2020
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect Headphones with Great Sound!!!
on May 28, 2019
Posted by: prince316
from Dublin, OH
[This review was collected as part of a promotion.] Nice headphones with very good sound. Excellent build quality with nice comfy pads. The sound isolation is very good, I guess because the earpads are very tight. Ambient Aware and TalkThru features are the best features which make these a perfect headphone. The headphones are very comfy even after having them on for long hours.
The battery is as advertised. You can get close to 30 hours of playtime upon full charge. Nice quick charging feature which gives 2 hours of playtime with 15 minutes of charge. I am a big fan of JBL technological advancements, Google Assistant is one such advancement to this headphones.
I had problems using headphones for answering call with my other headphones, but not on this. Active mode works excellent for calls. Nice sound and voice clarity.
Cons:
It has decent amount of bass, but feel it can better. The buttons placement can be better. You have to get accustomed to buttons usage, not easy for the first go around.
It has decent amount of bass, but feel it can better. The buttons placement can be better. You have to get accustomed to buttons usage, not easy for the first go around.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound
on June 13, 2019
Posted by: Juancho98
from Panamá
I bougth them today and they are amazing, First impresions were great in 2 second my phone link with de headphone.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Useless for zoom/teams/skype etc
on October 25, 2020
Posted by: olegs
from San Diego, CA
These headphones don't work with most (if not all) teleconference apps. In zoom, microsoft teams or skype you hear a robotic noise instead of the voice of the preson you are talking to. I looked at the forums - these issue were apparent for several months by now, and no action was taken by JBL.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, October 26, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Exactly!!!!
on May 21, 2020
Posted by: Mikey35957
from Boaz, Al
Great to use during working out. Perfect fit and great sound.. Definitely a smart purchase and so worth it!!!!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Completely garbled noise right out of the box!
on April 6, 2020
Posted by: Riddhi
Received them today. Completely garbled noise from speakers and mic. Really didn't expect such low quality. Will return!
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Suppport, Customer Support, April 6, 2020
This isn't the experience we wanted our customers to have with our JBL Tune 500BT. You can take advantage of our self-service options online to return the headphones if it was purchased from our website. https://www.jbl.com/support-returns-and-warranty.html
Written by a customer while visiting jbl.com
Customer Rating
5
Fun to use
on June 17, 2020
Posted by: JeanieP
from NJ
It was easy to set up...so easy that a 73 yr old techno-challenged person could do it!
I would recommend this to a friend!
Written by a customer while visiting jbl.com