Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Blue
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Blue
Customer Rating
4
Battery and Sound are AMAZING!
on April 15, 2021
Posted by: Matt H
from Georgia
So far... the sound quality and the battery life are out of this world. The Muffs could be a little larger as to cover the whole ear and cancel out more noise but they still do a pretty good job or canceling noise.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Very disappointed, stopped working within weeks!
on May 2, 2021
Posted by: kisskaktusz
This was my first time buying JBL, I went for it because the brand had very positive reviews. I bought it for Christmas and it was working perfectly for the first 4 weeks, then randomly from a minute to another the right earbud went very faint, then completely silent. I tried everything that was recommended but nothing worked. Being very disappointed I took it for repair under the warranty where I was told they didn't fix these models as they were 'not worth fixing' so I was given a new one. It hadn't been 2 weeks yet and the exact same happened! First the music suddenly sounds like it's coming from a tunnel, then the right earbud goes completely muted.
Not that all these matter when you have to keep sending it for repair every other week but the sound was amazing though while it was working, it was comfy to wear and the battery life was decent.
I suspect it must be only a model defect, however I'm beyond disappointed as I had high hopes for JBL. I'm sorry I don't think I will buy again or would recommend it to anyone at all...
No, I would not recommend this to a friend.
Response from jbl.comBy Jem at Customer Support, Customer Support, May 4, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 500BT didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
2
OK
on May 6, 2021
Posted by: Spurts2121
from Almaty, RK
Have a good sound quality with android. Battery life is Ok.
Have a problem with windows10. There is a constatly apearing distortion noise.
Have a problem with windows10. There is a constatly apearing distortion noise.
No, I would not recommend this to a friend.
Response from jbl.comBy Jem at Customer Support, Customer Support, May 7, 2021
Thank you for taking the time to provide us with your feedback. When you're using the headphones with Windows, please don't use the mic as input. Try to use your JBL Tune 500BT for audio only. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointing Headsets
on May 10, 2021
Posted by: SamuelM
from Cape Town, South Africa
Bought 2 sets (for my wife and I) and both have the same issue - static noise and some clickering sound. Works when listening to music but it is terrible on meetings and videos.
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, May 10, 2021
Thank you for bringing this to our attention. We'd like to work with you directly and get your issue resolved. Please contact our customer service at. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
5
Great quality for the price
on May 12, 2021
Posted by: Hikergirl
from St. Louis
We bought these headphones for our son and he is extremely happy with the sound quality and noise-canceling feature.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
on May 24, 2021
Posted by: Supercloder
from Maryland
It’s comfortable, I like the color the matt look. I did want to hear more base but all in all it’s great
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Sound is good
on May 25, 2021
Posted by: Joey72
from San jose ca
They sound good, but they hurt . About 45min, and your going to be moving these around until your ears are red. They do keep my computer time down. Would not buy for kids.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, May 25, 2021
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Tune 500 BT didn't meet your expectations. We're always looking for ways to improve and we'll make sure to submit your feedback to the appropriate department. If you need any help with our products, please reach out to our Customer Support. https://bit.ly/31v7YHE
Written by a customer while visiting jbl.com
Customer Rating
5
Block out the world
on May 27, 2021
Posted by: Dude535
from Colorado
I am an incarcerated person who just desired to be able to listen to my music in solitude. These headphones are THE ticket. Sound quality is phenomenal . . . especially considering the price. They sit stop my noggin comfortably. I love these!!
I would recommend this to a friend!
Written by a customer while visiting jbl.com