Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Blue
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Blue
Customer Rating
1
Disconnects randomly. Only few months old
on February 10, 2021
Posted by: P78580
from Raymondville, TX
Disconnects randomly. Only few months old..
Hurts ears after 30mns of use
Hurts ears after 30mns of use
No, I would not recommend this to a friend.
Response from jbl.comBy Kevin, Customer Service, February 11, 2021
We're sorry to hear about what happened. This isn't the experience we want our customers to have. Our products have a one-year limited coverage provided that it meets the terms and condition of our warranty. Our customer support could help you with checking your options. We're here to help: https://bit.ly/36JTBlN
Written by a customer while visiting jbl.com
Customer Rating
1
Very dissapointed.
on February 13, 2021
Posted by: mkvrs
from Turkey
I expected the best from JBL only for the headphones to make a constant static noise right outta the box. I can't get rid of it and its really annoying
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, February 14, 2021
We would like to get more information to help you out, please fill out the self help service link so we can assist you:https://bit.ly/3b1edY2
Written by a customer while visiting jbl.com
Customer Rating
4
Great JBL Bluetooth headphones
on February 13, 2021
Posted by: Dtone44
from Elkhart, Indiana
I bought these a few months ago. They are very good for there price range. Happy with there overall features and professional sound !
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great Deal Awesome Buy
on February 14, 2021
Posted by: Christyke
from Birmingham Al
I bought this for my 10 year old son. He loves them. I got my older son a different name brand not going to mention but these put his to shame.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Don't use it on PC
on February 22, 2021
Posted by: Julius42
from The Netherlands
This thing has given me nothing but trouble on my PC. I basically can't use the mic because if I do, sound quality drops to zero. On top of that, it often fails to connect properly, meaning I need to just keep restarting and re-pairing and hope for the best.
It is comfortable though. And I suppose the sound is great when it finally works and I'm not using the mic.
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, February 23, 2021
We're sorry to hear about what happened. Please see our guide regarding Bluetooth troubleshooting if this can help fix the problem: https://bit.ly/3bvzSbe
If you need more help, please contact our local support in the Netherlands for assistance: https://bit.ly/3qTJrqM
If you need more help, please contact our local support in the Netherlands for assistance: https://bit.ly/3qTJrqM
Written by a customer while visiting jbl.com
Customer Rating
5
JBL TUNE 500BT
on February 24, 2021
Posted by: Shante8290
from Warren,AR
I bought the JBL Tune 500bt headphones just a week ago and i love the sound quality and they fit perfectly.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Immaculate
on February 27, 2021
Posted by: Dany1027
from Texas
The sound alone is top notch and immaculate. Too nice!!!!!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Not as good as I hoped
on February 28, 2021
Posted by: rallenlar
from Los Angeles
I looked around for a long time before I purchased the 500 BT, it had great reviews so I bought them. First of all shipping took longer than it should have, they waited a while before they shipped. Second the blue tooth connection was horrible, volume is low and it constantly cuts out or has a crackling sound. Lastly they are not very comfortable, very tight and almost no padding on top of your head. Plugged in the sound is OK but not great, overall I wish I would have puchased a different pair of headphones
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, March 2, 2021
We appreciate the feedback you've provided to us. We understand that our JBL LIVE500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team. Please contact our customer support so we can check on your options. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com