Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Blue
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Blue
Customer Rating
1
Poor workmanship
on December 29, 2020
Posted by: craine
from Cape Town
I bought these headphones when my old ones broke. I was excited at first as the audio quality when listening to music is outstanding. Then Monday rolled around and I needed to use these headphones for their main purpose- online meetings.
These bluetooth headphones come with a mic and a hands-free mode intended for using the mic and earphones at the same time. However, the audio quality is abysmal, quite literally impossible to understand anything that is said, as it really is little more than distorted static.
After much research online, I have found that this is a known problem with this model of jbl headphones. I did not buy a dud pair, the model is a dud. From what I have seen online, JBL has known about this issue since 2016 and have decided to do absolutely nothing about it.
Hopefully, I can get a refund for these useless headphones, otherwise I've wasted a lot of money on a brand that I used to regard as high quality. Very dissapointed.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy, Customer Support, January 3, 2021
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. Please reach out to our Customer Support if you have concerns, we're here to help: https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
1
Çok kötü
on January 5, 2021
Posted by: emircan
Kulaklıktan ses gelmiyor ne ısırfım ne çarptım almayın aldırmayın
Response from jbl.comBy Leon at Customer Service, Customer Support, February 5, 2021
We're sorry to hear about what happened. here are some troubleshooting steps for us to check your JBL Tune 500BT:
1. Please try using a different music player and if you're using an equalizer, turn it off.
2. Try pairing the headphones to a different source ex. (phone,tablet) for us to check if the headphones will have sound using a different device.
If steps 1-2 didn't work, you can also reset the headphones:
Long Press of volume + and volume - at the same time while the unit is on. Make sure that Bluetooth is NOT on and connected to any device. When reseting, LED will blink faster.
If the problem persists, please contact our customer support for assistance in checking your options: https://bit.ly/36JTBlN
1. Please try using a different music player and if you're using an equalizer, turn it off.
2. Try pairing the headphones to a different source ex. (phone,tablet) for us to check if the headphones will have sound using a different device.
If steps 1-2 didn't work, you can also reset the headphones:
Long Press of volume + and volume - at the same time while the unit is on. Make sure that Bluetooth is NOT on and connected to any device. When reseting, LED will blink faster.
If the problem persists, please contact our customer support for assistance in checking your options: https://bit.ly/36JTBlN
Written by a customer while visiting jbl.com
Customer Rating
3
Mic doesn’t work properly
on January 16, 2021
Posted by: Krist222
I bought this January 2,2020 and the other side cant hear me properly. I have to lift the earphones a little bit from my ears then thats the time they will hear my voice. By the way it is so fit it hurts a little on the first few times i use
Response from jbl.comBy Mario at Customer Service, Customer Support, January 19, 2021
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
NOT working with Teams
on January 18, 2021
Posted by: stephaniegp
from Canada
Very comfortable ... but the headphones don't work properly with Team. When connection with the hands-free function, all you can hear is a robotic sound. JBL is aware about that... this is about time JBL and Microsoft fix this major problem.
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, January 20, 2021
We appreciate the feedback you've provided us. We're always looking for ways to improve, so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
4
Great headphones
on January 25, 2021
Posted by: BryanF88
from Olin, North Carolina
I bought these a while back and they still perfect, But the only thing that sucks about them is the mic, I would recommend the wired ones (Tune 500) if you wanna use the mic, but they still have a great sound perfect bass on them
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Great Headphones
on January 27, 2021
Posted by: gtoumie
from Haifa, Israel
I bought these heaphones about 6 months ago, very durable, had two issues:
- pairing with two devices in parallel ( expecially during a call on one of the devices the call would start to stutter and stops only when i disconnect the other device )
- app equilizer, when set to "Bass" distorts the sound, basically unusable
- pairing with two devices in parallel ( expecially during a call on one of the devices the call would start to stutter and stops only when i disconnect the other device )
- app equilizer, when set to "Bass" distorts the sound, basically unusable
BUT last week i changed my phone from a Xiaomi Mi 9T to iPhone SE and both issues are over
- connection to both devices are now steady with no interferences
- equilizer not distorting the sound anymore
- connection to both devices are now steady with no interferences
- equilizer not distorting the sound anymore
Looks like issue was from MIUI 12 (Xiaomi's modified Android version)
So now there is no issues, battery is solid, ambient aware modes are very usefull, Google assistant touch is annoying (can be turned off from the app )
Written by a customer while visiting jbl.com
Customer Rating
4
Very much comfortable, pure bass and great sound
on January 29, 2021
Posted by: Tasfia
from Dhaka, Bangladesh
I bought this a few months ago and my little brother also enjoyed it
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Somethings wrong
on February 4, 2021
Posted by: Gareth1
from Durban
I have had them since December and now suddenly I am have audio problems with the one ear being louder than the other. If anyone know how to fix please let me know
I would recommend this to a friend!
Response from jbl.comBy Mario at Customer Service, Customer Support, February 6, 2021
We'd like to help you with your JBL Tune 500BT. Please try if connecting to a different source makes a difference in the audio level between the left and the right ear. Otherwise, you can reach us out here: https://bit.ly/3hH8oBR
Written by a customer while visiting jbl.com