Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Blue
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Blue
Customer Rating
1
Terrible for calls from PC
on April 6, 2020
Posted by: Anatoly Udachin
from Australia
It connects to PC as 2 devices: headphones and headset. Works fine when output device chosen headphones, but when you choose headset the sound quality is like robotic. Theoretically you could use it as headphones, but in this you cannot use microphone. And you also cannot split output and input devices between headset and headphones, if you select microphone from headset but speakers from headphones, your microphone will work but you won't hear anything.
Will return it.
Will return it.
No, I would not recommend this to a friend.
Response from jbl.comBy Jem G., Customer Support, April 6, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Great all around
on April 6, 2020
Posted by: Volsarex
from New Jersey
Bought it about a week ago, expected long shipping times because of the pandemic. Got here in 3 days. Great sound quality, better range than expected, and amazing battery life.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great Comfort and Battery!
on April 17, 2020
Posted by: onurjones
from Key West, Florida
I would not have expected to have such a strong battery in a headphone! This is by far the best headphones I ever used! It is also comfortable, sound is clear and quality. Quality/Price rate is impressive!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Connection problem
on April 18, 2020
Posted by: ndklaudiu
I had tried a lot of things but i just keep having the same problem, the headphones work good on my phone but wen i connect them to my pc they're ok for just a few minutes, after they start having a very intrerupted sound.Can someone help me with this ?
Response from jbl.comBy Mario at Customer Service, Customer Support, April 19, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
4
Awesome music quality and LONG battery life
on April 22, 2020
Posted by: Enisa
from Des Moines, Iowa
Amazing music quality, the longest battery life EVER (I go probably a week between charges and I use it everyday for 2-5 hours) and super light weight and comfortable. Only downside is there is no microphone on there so I have to disconnect for calls and I can't use it for Zoom meetings.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Not worth the price and the app sucks
on April 28, 2020
Posted by: Gavriel
from Hazel Park, MI
So I got these a couple months ago and I enjoyed them off the bat. Then after having them a couple weeks I found it’s flaws. First things first, sound quality is alright overall, needs more bass and to tweak the mid range. Secondly, fix your app, your faulty firmware update makes the headphones have more issues then it does straight out the box. Ever since the update when I first got the headphones, the play/pause button and volume buttons now only work sometimes and everything has to be done off my phone, and, if you have the auto-off feature on it will randomly shut off instead. Third, there’s a lot of pet peeves on this headset technology wise as well. Double clicking the play/pause button on your headphones won’t change the song, but it will on the input jack cord. And this headset will work with both google and Alexa, but not Siri with it’s voice assistance?? Like come on dont leave one phone out.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, April 28, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Live 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Super comfortable and great sound
on April 28, 2020
Posted by: Brenden69
from Bend, Or
If you are wanting some amazing headphones for an affordable price, these are a must need then. 100% worth the cost
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Sound quality is great. Comfortable to wear.
on May 2, 2020
Posted by: sanj
from New York
Bought this weeks ago and happy about. Recommend this to someone who love listing music all day.
I would recommend this to a friend!
Written by a customer while visiting jbl.com