Customer reviews from jbl.com
JBL - TUNE 500BT Wireless On-Ear Headphones - Blue
Average customer rating
3.9
(544 Reviews)
Rating breakdown 544 reviews
5 Stars
295
4 Stars
84
3 Stars
37
2 Stars
45
1 Star
83
73%of customers recommend this product.
(
257 out of
352)
Customer Reviews for JBL - TUNE 500BT Wireless On-Ear Headphones - Blue
Customer Rating
3
Great sound, mild discomfort
on February 4, 2020
Posted by: Terran
from CA
The sound is pretty good for the price, there is however a slight white noise hiss that's is very noticable when music isnt loud enough to drown it out, the headset is light however is slightly tight on my head leading to discomfort, mainly on the outer cartilage of my ears and my temples. The top of my head can get a little sore as well. So I wouldnt buy this if you have a larger head. The minimum volume seems to be a bit high, though that could just be my phone. Other than that it's pretty solid all around.
Response from jbl.comBy Mario at Customer Service, Customer Support, February 5, 2020
We appreciate the feedback you've provided to us. We understand that our JBL tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
4
Has all the features I want and they sound great !
on February 22, 2020
Posted by: Crazy Catman
from Gurnee, IL
I've been using BT Earbuds at my fitness center. Sound great but kind of a hassle to wear. I noticed a lot of people wearing over the ear headphones. I thought I should give this a try. At first I wasn't thrilled with the sound quality, then I learned it was important to make sure the ear cups are perfectly positioned over my ears. Now I am thrilled. They sound great and pair easily and reliably. No drop outs at all.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
on March 1, 2020
Posted by: Abdou
I have just bought jbl t500bt ,compatibg it to my old headphones sound quality is realy bad
Response from jbl.comBy Mario at Customer Service, Customer Support, March 1, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
3
so-so
on March 5, 2020
Posted by: AlienSmashingAtoms
from Earth for now
I've owned these headphones for about 2 weeks as of today. I like them and I don't. Battery life and connectivity, are great but the sound is average quality and not very loud. I can't use Google Assistant with them even after connecting and allowing in settings in Google and the JBL headphone app. I was going to return them but I guess that's more of a hassle. If you have average standards you will like them much better than I do. I am also irritated by the fact that they were too cheap to add a simple protection bag.
Response from jbl.comBy Jem G., Customer Support, March 6, 2020
We appreciate the feedback you've provided to us. We understand that our Live 500BT didn't meet your expectations. We're always looking for ways to improve so we'll make sure to pass this along to the right department.
Written by a customer while visiting jbl.com
Customer Rating
3
It's.. okay.
on March 8, 2020
Posted by: nras1102
from Auckland
I got this for my birthday, well needed, however after a month the left side had stopped working! I realised there was a weird fix where I could lightly tap the left side and it would work until I took them off, so I used them for another month, but now the tap trick no longer works, and I have one sided. Other than that flaw, it is good sound.
I would recommend this to a friend!
Response from jbl.comBy Chastine at Customer Support, Customer Support, March 8, 2020
Thanks for your feedback about our JBL Tune 500BT. Please reach out to our Customer Support in New Zealand so we can try some troubleshooting steps with your headphones. We're here to help. https://www.jbl.co.nz/support-contact.html
Written by a customer while visiting jbl.com
Customer Rating
1
on March 10, 2020
Posted by: Shihab vkkkk
Its not gd,its hv prblm while using data,the net will be slow while using this
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, March 10, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Tune 500BT did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Was great for about 3 uses
on March 30, 2020
Posted by: Jgroffjr
Worked great for about 3 or 4 times until the left side quit working. Tried all the fixes on youtube and Google but nothing helped sadly.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Suppport, Customer Support, March 31, 2020
Thanks for your feedback about our JBL Tune 500BT. We'd like to work with you directly and help out with some troubleshooting on your headphones. Please reach out to our Customer Support. We're here to help. https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
1
Died after a month in a half.
on April 2, 2020
Posted by: Papabless
from Miami, FL
I bought these on 2/7/20 and has been using them up until a few theys ago when they suddenly stopped working. Even now im completely dumbstruck as to why they would be having such a problem as I never so much as dropped them. Honestly a little disappointed that they didnt last longer than I hoped they would.
No, I would not recommend this to a friend.
Response from jbl.comBy Kris, at JBL Customer Support, April 2, 2020
We'd like to get more information from you so we can sort this out. Please click this link to get in touch with our Customer Support team: https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com